Beautiful waiting area, which is good because you'll be there for 2 hours for an oil change.read more

Everything went amazing !! The process from beginning to end ! Esme was fantastic ! Talk about a…read moreflawless transaction even knowing she is new. ! Mike her manager was super nice and very informative , I'm super happy with my purchase. I noticed the GM walking around being part of the team super involved I am impressed that he was not just another GM sitting in his office. He was running around and being super involved and attentive to everything and everyone around him. I have to say this team is fantastic and we will be back soon to purchase another vehicle for my husband! Thank you Walser Toyota I love my first edition 2024 Land Cruiser !!

Erik runs one of the best small dealerships I have seen in the twin cities and all of his inventory…read moreis affordably priced. All his vehicles not only look good but are mechanically sound and I would most definitely refer family and friends here. Erik is not like most crooked dealers in the Twin Cities. He is Honest, fairly priced, and very reasonable.

Great Customer service, & Well maintained I've been coming to these guys for about 5 years now…read morenever had a problem they are always polite and very reliable

Came here the other day to get my Chevy Volt's battery replaced. They have their EV guy take a look…read moreat it the minute that I brought it into the shop to give me a quick inspection for free. He was able to determine it was the battery just by asking me a couple of questions, he seemed very knowledgeable about EV cars and was able to troubleshoot my issue very quickly. They had the battery in stock and they were able to install it in a very reasonable manner. Staff kept me in the loop throughout the entire process. I made use of their waiting room with free coffee and fast Wi-Fi while I waited for my car to get finished. When it came time to pay the bill, the total was a bit under in price for the target range that I had researched online beforehand on what a battery replacement should cost so prices were very fair and reasonable. I always cringe when something in my car needs to get fixed, but with this experience, the issue was resolved quickly and the price was fairly painless on my wallet.

DO NOT take your vehicle for service here! They are crooks. Had my brakes replaced and they were…read moresqueaking after one week. Brought it back to have them fix the squeak and they still squeaked! Took it to my local mechanic and they showed me the cheap parts they used. Will never purchase a new vehicle here again or get service done! It's Beware

If you're reading these it probably means you're in the market for a new car. And you're probably…read morefeeling overwhelmed like I was just a few weeks ago but I'm telling you, this is the place to go. Ask for Joseph Skidmore. I knew what I wanted very specific after hours of comparing brands, vehicles and models and trying to price out what I could afford. Joseph made it happen. He asked me questions about my life helping to narrow down which vehicle might fit my family and me best. He also patiently listened to and answered all my 900 questions without judgement. He found me something even better than what I thought I wanted. Buying a car takes awhile and even the manager, Leonard took time to bring me snacks and water. He made me feel welcomed. I love my 2025 Honda Pilot and am so grateful Joseph was there for me when I needed an expert. He will be my first call when I'm ready to buy a car again .....in about 10 years LOL. Until then, I will just help my friends find Joseph & Luther Hopkins Honda when they are in the market.

Jan was easy to work with and I came from 2.5 hours away for the car I wanted so he held it for me…read moreall day until I was off work. However, I did have a problem with the AC working in my used car purchase within the first 24 hours and he did not return my phone call.

I went back to my Honda dealer to get the recall on the fuel pump recall addressed and boy did they…read moreknock the ball out of the park. I was provided a loaner and was out of there in 15 minutes. Many Thanks to the Service Team at RBH!!!

This is a convenient place to service my car, but I am so tired of the constant upsales. As someone…read morewho needs to trust the mechanic, I rely heavily on honesty. It is impossible to trust them anymore. An appointment just months after another spawned many more things that "needed attention". Now they want the customer to pay a fee for the credit card. I can't imagine they prefer checks that can so easily be uncollectible and untraceable - but they do. This fact isn't listed in the appointment reminders; once at the shop, you don't learn it until the end of the appointment. Way too late. They actually told me they would pay for an Uber to take me home and get my checkbook! I suggested they waive the $10 fee rather than the Uber fare, which would have been much higher. I have tried "Send a Message" and "Text Us" on their contact page, but there has been zero response.

Posting an update in regards to our previously posted negative feedback…read more.. We had a meeting with Walser GMC VP Pete Swenson. Pete took the time to meet with us, hear us out, and empathize with our experience about the service that we received from the service department. But most importantly to us, he apologized on behalf of Walser for the situation, and without any hesitation whatsoever, offered to make it 100% right. As a Walser customer of 10 years, we are relieved and thankful that Pete took the time to meet with us personally and make things right. I would encourage anyone else who either reads or posts negative feedback related to Walser GMC to at least give Pete a chance to make things right before just completely walking away from them. I can tell you from our experience that he was genuine and will not disappoint. We simply believe that we are customers worthy of having; and it was clear to us after meeting with Pete that Walser GMC indeed felt the same. I can honestly say that meeting has turned us from becoming detractors into PROMOTERS of Walser GMC, and given our 10 year history as customers, that truly means a lot to us. Thank you Pete. We will gladly come back again.

Absolutely awful! The staff is friendly enough. But could not fix my car. Brought my car with 30k…read moremiles (purchased brand new) due to check engine light. After 3 different times of bringing it in they still could not figure out the issue. Would not issue a loaner car and forced me to pay for a rental. Over a week later of paying rental out of pocket. Still could not fix. I've asked repeatedly for details of the work done and received nothing back. Will never return. Will never buy another Buick. WHAT A JOKE

I've been coming here for a couple years for service since I moved. I am ready to drive a little…read morefurther away to avoid these guys. I do not trust them at all with servicing my car, being honest, or respecting my time. Most recently I had an appointment for a free battery check because there seemed to be a couple electrical things going on. I wanted to rule out the battery. I told them what I had been noticing and what was not working. Sure enough they said it failed a battery test. (Mind you I had been in recently and it had passed then). $500 to replace the battery and guess what the actually issues I was having persist. Clearly the battery was not the problem. Before the service appointment I received a call which I answered as I assumed it was related to the appointment. Nope, just one of their sales people trying to "buy" my car aka sell me a new one. Wasting my time while I was at work. I told him I liked my car and not interested. I'm still getting spam emails from them trying to "buy" my car. These might seem minor and maybe like I just have some trust issues. Except the last time I was in they put my tires on wrong and let me leave with burning rubber and the car vibrating. The smell was horrendous. At first I thought it was a dirty rag they left but it got progressively worse as I tried to go home. To fix it they replaced the perfectly good tires they ruined but who knows what other damage they did. Not sure if it's the mechanics or the guy trying to sell me services that shouldn't be done like rotating my rotational tires.

We own two Mercedes vehicle- one newer and one older car.Took old car to Feldman Mercedes for…read morerouting Service A oil change. What should have been simple turned into a nightmare. During the service, they broke a part on our vehicle. When we reached out to dealership management Jim Machemehl to address the issue, the customer service was horrible- dismissive, unhelpful, disrespect, disrespectful, and unwilling to take responsibility. We were treated like a problem instead of valued long-term customers. Because of how poorly this was handled, we escalated to Mercedes-Benz USA They reviewed the situation and instructed us to take the car to different Mercedes dealership. That dealership immediately took care of us, providing excellent customer service and even documented the damage with photos, video - that clearly showing that Feldman Mercedes caused the issue. Mercedes- Benz USA ultimately paid for the repair due to the evidence. This was a very disappointing and frustrating experience, especially for loyal Mercedes owners. We will never return to Feldman Mercedes and strongly caution others to think twice. Attached link of broken parts : https://app.mykaarma.com/service-cart/mpi/1hExlHNbBaQJPd4xkmsQmLNgZ7EDlcQUNCksY7spA8A/check/Your_CAR_CHECK_ID/media/0/view/1