The Bank employee's are awesome! I always feel welcome and they assist me with expertise. Our…read morefamily will always be customers here.

My husband passed away and they helped me access our account. I am also working to move money into…read morean obee annuity

We went into the Obee credit union to open an account and get a paper notarized, the teller told us…read morewe needed to open an account before we can have any services done. We said we are going to open an account right now since we just bought a house here and don't want to drive a half hour to get to our credit union in Puyallup. The teller proceeded to tell us to go to Key Bank or the UPS store. I've never had a bank/ credit union not want the business but they lost ours! I don't think they deserve even 1 star buy i can't get rid of it. Debra J.

You hear of racial profiling? I cringe when I have to deal with some of these tellers. Every time…read moreI've been questioned if I know what the password is that my wife setup...EVERY TIME! Even when depositing money into my account! I ask my wife if they've ever ask her, she relied, no never had issue. I ask why do they always ask for a password? Here is the dumbest answer I got. Teller tells me some people might have picked up my bank card off the floor and they may want to know how much money is in my account...ok, but I'm depositing money into my bank account! My wife had setup the account cause I was deployed. I'm done with this bank in Safeway! Never using them again! These ppl act as if I work for them!

This is the biggest SCAM ever committed against a consumer. I use the term consumer because I have…read moreNEVER been a customer of TWINSTAR. They have placed erroneous remarks on my credit report for 4 years even though I have never had an account with Twinstar. Now they are trying to collect on a loan that never... NEVER existed. It was never issued. There was never a loan application. There were never funds distributed. There was never a payment made on this fictitious loan. Only inaccurate reporting to the credit bureaus. This is absolutely insane. DO NOT TRUST THIS COMPANY!!! You cannot believe how time consuming and expensive it is to fight this type of thing. It is a crazy surreal experience which makes you realize how little control you have regarding your personal information in the information age.

It's great to know that one person had a positive experience at the Yelm branch in 2021! I have no…read moredoubt that the people at this branch are wonderful to deal with, but I have found this credit union overall to be problematic. The online banking system is horribly clunky, and the availability of customer service reps is really limited. If you're retired and do most of your banking in-branch, and you are available all day to make phone calls during bankers' hours, then ACU is probably fine. But for most of the rest of us, I'd say doing business with a more established credit union is a better way to go. Keep up the good work, Yelm branch! I may have to visit you someday. Unfortunately, my interactions with the folks at your headquarters have left a bitter tase in my mouth.

The best I have ever experienced at a banking facility, and Kelli, was very nice and helpful, she…read moreeven remembered my name the next day, when I returned for more help, thank you

The girls that worked today were very rude, grumpy and pushy. I've never felt Welcomed. All ATM…read morewe're down. Their customer service skills were not professional. Long wait for there not being a line and 4 girls.

Expect poor customer service from the web site and on the phone. They make several changes to their…read morewebsite and pass it off as internet security. The changes made the website confusing and more difficult to navigate. Customer service from any of the bank tellers is excellent.