I can't say enough nice things about this bank's branch manager Scott. I had a hacker get access to…read moremy debit card and they stole $2000 out of my account through PayPal. I went in and talked to Scott and he actually cared unlike the Carthage branch workers. He took time to open up a new account for me and tried to get me a line of credit while my money in my account was tied up. He put thru to the fraud department a 48 hour hardship so I got my money back in around 3 days. Scott really went above and beyond to try to help me, the little guy. I will forever be grateful as I was very upset and stressed cause I had no other money to live on while the fraud team investigated.

I love NFCU with with a passion. How is this possible? Aren't financial institutions things to put…read moreup with, not t love? That's what I used to think. Before I became an NFCU member. Here are the reasons I love it: 1. FREE ATMS anywhere I go. I live in Los Angeles, but never pay ATM fees. Anywhere. Why? NFCU refunds ALL my ATM fees at the end of the month. There ARE three conditions: you have to a) use direct deposit b) log on to your account at least once a month, and c) use your debit card to make purchases at least least 10 times. But these are no burden, and things I do anyway. 2. I EARN INTEREST every month on my checking account. Currently, it's paying APR 2%, but this varies based on prevailing rates. When I first signed up, I was getting 5%. Considering that some banks charge YOU fees for maintaining a checking account, this is awesome. 3. I'm putting my money in a MEMBER-OWNED, NON-PROFIT financial institution, instead of in one of the profit-hogging, fraudulent, "too-big-to-fail" financial behemoths that caused the country's ongoing financial crisis. 4. When I call CUSTOMER SERVICE, I'm immediately talking to someone sitting in an NFCU office in Watertown, and she stays with me until my problem is solved. She doesn't read a script. She doesn't transfer me to additional people. She might put me on hold while she goes to talk to someone else about my problem, but then she comes back, and she solves it. To join the credit union, you have to "live, work, or worship" in Jefferson, Lewis, or St. Lawrence Counties, OR be an immediate family member of someone who is already a member. I grew up in Jefferson county, but didn't join until I moved away. I was able to join since my dad is a member. Once you're a member, it's for life. There are also a full range of other financial services available -- personal loans, etc., which I haven't yet used. But I think their rates on those services are probably unbeatable. Join a credit union! Join any credit union you're eligible for! But if you're eligible for NFCU, no matter where you live, you're absolutely crazy not to join.

From the owner: Northern Credit Union is a Northern New York-based credit union nonprofit financial institution…read morefocused on making our members' lives and their community better. Bank with our local Northern Credit Union in Watertown, NY at 120 Factory Street, Watertown, NY 13601. Contact us to learn how we can help your finances.

Have been a customer for 30 years, a few years ago they let go all their tellers. Now they have a…read morebig turn over of tellers , they don't know you and don't care to. Poor service and a nasty head teller and staff. Nothing like before where they greeted you and knew you , now you are just a number to corporate. There name is anything but community.

Good service and amazing qualities. Get whatever done for financially and leave and I am happy when…read moreI walk out. Great to do business with.

Excellent customer service and friendly tellers. Close proximity to the square as well…read more I had a couple questions about my account, and they answered me very efficiently, and made sure I understood everything.

From the owner: Carthage Savings, located in Watertown, NY, has been serving the Northern New York area for more…read morethan 127 years. We are a "mutual" association, meaning we are responsible to our customers rather than stockholders, and tailor our banking and loan services to meet our customers' needs. Our Certificates of Deposit and Individual Retirement accounts offer easy and risk-free ways for you to invest and save, and our home mortgages, seasonal mortgages, and VA mortgages can make your home-owning dreams a reality. In a quest to make our customers' lives even easier, we also offer online and mobile banking, and you can even open an account or apply for a loan online.

avoid this bank, they are more worried about being part of the progressive agenda and girl bosses…read morethan customer service they claim to provide. for being such a progressive bank they are very out of date technically. customer service is atrocious especially if you are not identified as a specific gender.

Good small town bank, but sometimes I think the workers in the side-offices are a bit lazy. On…read moremore than one occasion I've found myself in need of their assistance, and they either look annoyed that I'm bothering them. The ATM has also been broken on numerous occasions (for days/weeks at a time) and they haven't been very apologetic. But their mints at the counter are wonderful. That brings them from a three to a four star rating, automatically!