Sorry to say this place has really gone downhill. It's now a string of one new dentist after…read moreanother - all coming from San Jose. The last time I was there, there wasn't even a dentist in the office. Not even sure who cleaned my teeth! Told me they would follow up about a cracked tooth. Never did. This is the third time in a row that I have sat in the dentist chair for 45 minutes...waiting. That was enough for me. True to form, the receptionist was extremely rude and antagonistic. Hasta la vista, baby!

It has now been four months and I am still waiting for a crown that fell off. During my initial…read moreconsultation, the dentist hit a nerve while probing, which caused significant pain and made me physically jump. Instead of acknowledging the discomfort, I was reprimanded for reacting. During a routine cavity filling, my lip was cut with the drill and bled for nearly an hour. Additionally, appointments were consistently booked weeks out, making follow-up care difficult. To make matters worse, the office submitted incorrect X-rays to my insurance company, resulting in a denied claim. I later learned that the issue was simply an improper X-ray submission procedure, which delayed treatment unnecessarily. The front desk staff were also consistently unkind and dismissive. Overall, this experience was frustrating from start to finish. I hope the office improves its clinical care, administrative processes, and patient communication so others do not have a similar experience.

If I could give zero stars I would. Please do not use this dentist!…read moreI find Dr. Alfy rude, physically rough, and non-communicative. I saw him to repair a small filling that was done incorrectly in his office. First, I had to wait for hour and a half to be seen. I even called twice prior to the appointment time to confirm they were on schedule. When the procedure began, Dr. Alfy roughly grabbed my cheek and began poking the needle into my cheek to numb me. He initiated a full block of my right side without asking. It was so painful, that he even asked the assistant to check my blood pressure. This experience was extremely traumatic for me and nothing I've ever experienced before with a dentist. I will not be returning to this dentist and do not recommend him at all.

These are good dentists here. However, 1. I don't like to…read morebe intimidated into getting a cavity filled or told, "if you don't brush and floss your teeth, they will fall out!", or anything else by a dentist! 2. Also, when I say something was done wrong and I would like it fixed, I want to be believed. 3. I also want to be informed about a procedure being done beforehand.

I have nothing but great things to say about my treatment at Dr. Ronconi Orthodontics. I have been…read morea patient of theirs for many years, and every single time I am in the office, I am always treated with the utmost care by Dr. Ronconi and his entire staff. I wholeheartedly recommend anyone in the Monterey Peninsula to choose this office for their orthodontic needs!

La mejor inversion. Así se va viendo The best investment. This is how looks so far. 1st phase…read morealmost done

Started my treatment almost 2 years ago and I love how my teeth are coming out I like how…read moreprofessional and friendly everyone is the doctors are super nice. They are going above and beyond to help me get my braces off before I leave the country. they do everything for their patients. I recommend this place for people that want to get braces the right way and professional way.

Worker Angelica is so rude and unprofessional gets mad if you can't make it to appointment or…read morechange it also sits and eats while helping customers. Bad experience

Dr. Kong and his Smile Crew have continued to give me excellent patient care. Dr. Kong is superb…read morewith exceptional patient service! I have always received excellent treatment. His upbeat, charming personality and positive energy instantly makes you feel relaxed, knowing I'm in exceptional care. He is remarkable to remember everything about me. Amazing. I appreciated the options given me regarding my dental care. I live on West Santa Cruz and it's well worth the few miles to his office. The Smiling Crew may have all their PPE gear on but one can feel their warm smiles. Thank You!

Completely agree with Mochi B. Wonderful dentist, staff and office. Five star all the way, I would…read morecommute here if I didn't live so close. Bedside manner is the best I've had.

I paid $450 for a set of retainers. Because they cut them too short they had to be remade and I got…read morecharged another $225. So for ONE good set of retainers it cost me $675 to get what was promised for $450. I asked to not have to pay for the set they messed up on but have not gotten a reply back or a refund of the extra $225 I was charged. I am not happy!

Dear Dr. Eisinger and Staff,…read more You may not remember me at this point but I'm still going to write - finally - to thank you for the services and time rendered my way. I'm sure that after all these years being "you" in this particular field, I'm not worried that anything is going to have changed in the last months since I "graduated" into a non-metallic smile. No, I'm certain of it as I've had the chance to witness quite a bit of care under your meticulous and rigid old school practice of orthodontics. You are very *particular* and it was very evident each visit. Yes, I noticed and I thank you for that. For a little context, nothing ever enters my mouth except good food and drink. NOTHING. My primary dentist had to almost beg me for years to do two things: (a) remove wisdom teeth and (b) get braces. Wisdom teeth finally happened almost 7 years of (suggested) *begging* and braces...well, you can thank COVID for that. It became one of the bucket list items due to the mask policy. I could *HIDE* my mouth was implemented. *HIDE* that shiny metallic smile was suddenly an option. HIDE the process was now a possible reality. So it should have been no surprise that I eventually visited your office. And you know what won me that day? The DAMON system that you actually use at your practice. Yes, I'm familiar with those wires from my MBA program. YEARS back, a classmate in the MBA program actually worked for the company in Glendora that produced these particular wires. I never forgot that speech and I knew I wouldn't go for it unless it was *these* particular wires. You had them. You were *geeked* out that I understood the molecular particulars of how they worked and why I needed them. That made the choice easy for me and I went for it. Financing was simple. Insurance was checked and a financing program was immediately handled in-house. For those who are new to this. Think car-loan made far more accessible without a ridiculous APR. In fact, how about *no* APR? Now here's the true reason they are an easy 5-star in my book besides the system that they use. It's Dr. Eisinger and his staff that made the process better for me. He won't remember this by this time with all the clients that come under him BUT I will always remember the grace and dedication that he showed me during the 1.5 year period. THANKSGIVING. Wire moved too much that it was poking into my cheeks and causing a slow bleed. I didn't want to call his cellphone as it is...thanksgiving. I called first thing Monday morning at the office (and they were closed and only open for paperwork). Angel took the call and told me they would get back to me. I waited patiently...received a call back and guess who came to fix that issue? You bet...Dr. Eisinger took care of it by coming in to make sure it stop hurting. How many doctors do you know that are like that? Six months later...same BS happened with the wires. It's simple. It's the Damon system, read up on it...the wire moves as your teeth moves and sometimes those tiny millimeters make a huge difference on how your mouth (or inner cheeks) feel. Guess who once again showed up to deal with it when they were closed (just my luck) on a Monday paperwork day? The man himself. THANK YOU. All in all, the fact is I'm really happy with how my teeth looked in comparison to where it started. It was a really fast process for an epic change. Painful as expected due to the speed that is involved but it was worth it. Special shout out to Michelle (you absolutely rock...seriously, THANK you as well... you're a god-send) and Angel (thank you for being so on-top of everything else). And of course, thank you Dr. Eisinger and staff that were involved in this whole process. Here is finally my proper review. Sorry it's late but it's truly MUCH deserved. Best wishes in 2023 and may you all remain healthy and well. (I hope you all get this thank you letter - or I'm going to print, spam, and mail it all your way.)

Disappointed by Front Office Experience…read more The orthodontist and back staff at MBO Orthodontics in Salinas are truly great -- kind, professional, and attentive. Unfortunately, the front office experience, specifically with Alma (the receptionist), has been consistently unpleasant. On multiple occasions, she has been dismissive and rude when I've asked legitimate questions about costs and the "retainers for life" program. After paying over $2,000 for my son's treatment, I was told I needed to pay an additional $800, so naturally, I wanted clarification. Instead of a helpful explanation, I received an attitude as if I was bothering her or asking something unreasonable. Her tone, body language, and lack of patience made me feel disrespected and uncomfortable -- This is also not the first time. In the past she had been calling me "hun" or "honey" in a condescending way, which was inappropriate given her attitude when I simply had questions. Because of this, I ultimately chose not to move forward with any upgrade services this time. It's unfortunate because the clinical team is excellent, but experiences like this make a lasting impression. People remember how they're treated, especially at the start and end of care, and this interaction really overshadowed an otherwise great experience. I also get it, it's hard working in customer service but it's not right to treat anyone this way or even just a few people (like me and others once in a while). I really hope MBO Salinas calls me to validate my concerns and maybe answer questions I was left unanswered because I still don't understand the service I am still interested in and need.

5 star!!!! I love this place!!!! I went in today not knowing they were closed and in a meeting but…read morethey quickly helped me. I totally recommend this place as they are very friendly and advocate for each and every patient they see. Thank you so much Gabby, Mercy, and Gary!!!! You guys rock!!!!

I visited Dr. LaLinde several years back for a sleep apnea dental device. The quality of the care I…read morereceived at the time was unremarkable. I had no out of pocket expenses and the device fit well and worked well. No complaints. Fast forward and my device is no longer fitting well. Contacting her office to have it looked at and potentially repaired or replaced resulted in a back and forth exchange to obtain my insurance cards, if I was willing to pay $3500 for a new one, and doctor referrals. Multiple reminders of , "can we please just look at it first," fell on deaf ears. All of this before I could secure an appointment! Finally, the office agreed to a consultation to look at my device before deciding if it could be adjusted or needed replacement. They then requested $150 before MAKING AN APPOINTMENT. When I balked at this as a returning patient, more confusion ensued as they seemed to forget they were the one that provided the original device. Finally, they stated they wanted my credit card, "to hold the number, just in case," before making the appointment and "promised" not to charge it. At this point I declined, advised them I would seek another provider, and recommended they change how they do business. This is not how you treat patients.

Dr Lalinde did my sleep apnea home sleep study x 2. I have…read morelost 4 friends & family ; my grandfather ,an uncle ,an attorney friend and another friend to sleep apnea.It is an insidious malady that people do not know they have and not always weight dependant, my chiropractor is toned and maybe 105 pounds and she has sleep apnea.Not having REM sleep means never recharging your mind and like having a newborn child sleep deprivation ruins many marriages prematurely.Follow up 2017 the weight loss was diabetes.The dr refused after a second sleep study to prescribe a C-Pap machine.The reports are signed by somebody the staff doesn't know where.So she is not really sleep dr certificated?,Her true motivation is selling oral devices to stop Apnea for 3500.00 approx w/ sleep study costs (2)which doubled in a year.Very successful lady.I liked her professionalism until I asked 4x for a mini- C-pap prescription.Her sleep studies are signed by an un-named doctor with no address and nothing verifiable no license number nada. she has sold her practice and if continuing sleep health work she must sort this out as her staff were nervous when i made multiple inquires.She does charge 40+% more for cleanings than City Dental in Salinas Dr Kim my oral surgeon USC graduate and really ethical.