The office employees are efficient, courteous and Dr. Cosgrove is compassionate, listens to my…read moreconcerns and takes the necessary steps to improve my health. I am extremely happy with the care given me in a timely manner.

I highly recommend this practice! The doctors are efficient and the staff is always so helpful.read more

I moved a couple of years ago and had the worst experiences ever finding a decent Primary Dr. until…read moreI found Dr. Parrot and all her staff at New Hanover Medical Group ! From the moment you check in to the moment you leave you're treated with respect, much compassion and kindness.

I'm relatively new to the area, and as an older citizen with underlying medical issues, it was…read moreimportant for me to find a quality medical team which can address multiple issues in a timely manner. Well surprise, surprise! I found just that in New Hanover. And just so you know, they have multiple locations so you can choose a team near you. It's easy to get an appointment and check results on My Chart. Yep, found my team!

Don't even bother. Terrible experience. I had an appointment at 12:45. I received three text…read moremessages to be there at 12:30. I was there promptly at 12:30. And they told me that I was supposed to be there 30 minutes early unbeknownst to me. They would not see me and told me that they had to reschedule for a month out. I told them that I had driven 40 minutes there and I had taken off work and they didn't care whatsoever. No apology on their end, no acknowledgment of their lack of communication regarding the 30 minutes. If that is how they treat new patients, I can't imagine how they treat existing ones.

She cuts you off and doesn't truly listen and hurries out of the room but she is primary care, what…read moreshe don't know she refers for the experts

The feel of an old time doctor in downtown Wilmington. No long waits & great care…read more I highly recommend to friends.

Dr Dixon does not watch the clock. He watches the patient and listens to them as if they know…read moretheir own bodies. This makes makes him an excellent diagnostician and a good follow upper. He is a treasure in this world of corporate minded doctors . (Hint: He doesn't have a television in his waiting room. Hallelujah!)

Unsafe Medical Advice and Lack of Compassion for Senior Care…read more I am writing this to caution other caregivers managing complex medical needs for senior parents. My mother was a patient at this practice, and the experience was deeply concerning. The Medical Advice: When I sought guidance with Jennifer Miller on how to safely wean my mother off a psychiatric medication (Cymbalta) that was causing extreme issues, the provider's advice was to stop it abruptly ("cold-turkey"). I was told to simply "let her go through withdrawals" and take her to the ER for an IV if she began vomiting or became dehydrated. As an advocate for my senior mother, I knew this was unsafe and unacceptable advice. My request to use a slow, compounded tapering method was completely ignored. The Outcome: I had to seek outside specialist care to find a safe path forward. After finding a new care team that supported the slow, compounded taper I had researched, my mother is doing significantly better. The extreme "crash and burn" cycles she was experiencing have stopped, and she is much more alert and present than she has been in months. The Office Environment: The lack of professionalism from Jennifer Miller's nurse was also a major issue. While trying to resolve a critical prescription delay for a medication my mother needs to eat (due to an esophageal condition), I was met with sarcasm and told, "We have other patients." My private concerns were repeated within earshot of others in the office, which was completely unprofessional and dismissive. Final Thought: If you have a loved one with sensitive or complex needs, please be your own advocate. We have moved to a new primary care physician and a psychiatrist who actually listen. My mother is finally in safe hands, no thanks to this practice.

Mr. LAVOIE,PA, was a good provider and tried to help his patients but his support staff,Caitlin was…read morevery irresponsible. She let the needle pop out of my arm while receiving my Prolia injection and stuck it back in my arm. When she left the exam room I noticed some of my medication had been spilled on the table. (round wet spot). Called and left a voice mail for me and when I called back she stated it wasn't her that called;I still have it on my phone. No one will ever answer the phone when you call unless you play with the response numbers to actually get a person. Tried to get my medical records and was told it would take 3 or 4 days because it goes through a third party. Poor management; irresponsible support staff.

Always amazing quality and care! I have been coming to this office for a couple of years and I love…read morethe staff and my doctor.

Jaime Conro, got to talking when I was having issues with my current aids.; software updates, and…read moremy iPhone. Stated that to see if I was ready for an update. They checked , but I have 2 deductibles, and they assured me 100% was covered . I still called my insurance company and it was one of the two deductible 100% or 30-70 split and since this is medical equipment it would be 30/70 split. Plus I have a state grant on my left ear. And so my insurance should only go through on my right. Nope. So I went through with new hearing tests. My hearing went down as expected. The New Dr sent me to her colleague the David G, Man , which I couldn't stand, that's why I miss Aimee Parker so dearly. Such a professional, at what she did and her team. When I got to Hannah Freys Colleague, he was rude crude and arrogant. I yelled at me and stated ' you can plainly hears these words these are everyday words' so in my coat pocket I turned on my hearing aids and with my Apple Watch what he said I responded back because o couldn't hear anything- so I made it sound like I could hear. I was fuming mad, for someone to tell me that I can't hear when I have been deaf since a car accident. Then I get billed for $1400.00 for guaranteed coverage on devices. Which we're clearly not.: so I told them they were taking them back at their costs and I have the text. I get to Dr Frey after Jaime, set up the appointment and at the end of resetting up my old devices to my phone, she states to me - ' we are not charging you a $200 restocked fee but I am charging you a reprogramming fee for $65 for the old devices- I'm thinking to myself you wouldn't have to reprogram them if y'all's would have done your job in the first place and ℹ programming to begin with and doubled and tripled check to make sure your clients insurance ls don't have two deductibles. Plus get harassed by doctors? I feel like I am just a number with a pocket book and they just want funds? We are just money to them. They don't listen to people, or their patients, nor do they hear what is going on. So I am out 2 $40 co pay hearing tests, plus being scolded by one rude male audiologist doctor, plus out of $65 reprogramming fee with my old PHonak hearing aids. One from the state of North Carolina and one I paid for with was over $3k yepper. What a disaster at Wilmington Health Mayfair. So disappointed and disgusted. We are just numbers with pocket books.

Having been through a nightmare of doctors more interested in billing than the patient, Dr. Dora is…read moregift. Criticized for spending too much time with patients, she actually LISTENS. She was brought into the area because she's an excellent diagnostition, a skill only matched by her real caring for her patients. I have found that all the doctors in her practice are excellent - the staff is helpful and caring. What more can one ask for?

I've already written a review for Dr Lucas and it was a good one. It's hard to top a Dr who is…read morefiring on all cylinders in a written review. 10 months back the review I wrote continues to be true. Dr Lucas is a good, kind, caring human being. He took his Hypocratic Oath first do no harm, seriously. I have few qualms about putting my life, so to speak, in his hands. I trust him and I hope, think he trusts me. I pray for joy and peace for him and his family. It's not an easy family life, that with a great physician who cares. Merry Christmas,to you and yours, Dr Lucas. Thanks for all you do.

I have been a patient of Dr. Lucas for quite a few years now and I consider myself to be in the…read morehands of an excellent medical provider, a true Physician. I have a very high bar for what a Dr. really is as my Grandfather delivered me and my sisters and 10 cousins and was my primary healthcare provider until I was 16. I am a complicated patient and have not made his life easy. Dr. Lucas listens and remembers and has the confidence in his skills that he doesn't have to throw every test in the book at you "just to be sure". He will however, listen to why you feel you might feel you need something. My diagnosis will eventually be terminal and he understands (I think) how I feel about it and doesn't hound me and I can't tell how much that means to me. I had an incident involving another physician within the practice in which a lesser man/physician would have sent me on my way, but he didn't and I thank God and Dr. Lucas for that. It would have been devastating for me. My eldest son and I don't speak often but I referred him to Dr. Lucas. If you're lucky enough to get Dr. Lucas and are willing to develop a good Patient/Physician relationship, you will be set.

Graham is professional, knowledgeable and personable. He…read morelistens to his patients and understands your concerns. I feel lucky to have him as my PA.

Dr Griffin and her team are amazing and I have been so happy with all of the services I have…read morereceived. The team is friendly and always accommodating. Noelle and Shelly are personable and always make me feel like I am their only client! Dr Griffin takes her time to explain everything and the outcomes have been transformational!

It is my understanding that this practice was well esteemed under the former providers. However, I…read morefollowed Dr. Griffin over from her former practice and have been tremendously disappointed. While her personality isn't the warmest or engaging, I can deal with that as long as I am getting my needs addressed. When I switched to Tidal Wellness, I was told that the monthly fee would include having access to the doctor and administration via text or phone after hours. This was especially appealing since the main office phone rarely worked or was answered. This is definitely not as advertised. While you can text, it does not mean you will get a response. And I cannot count how many times the office phone was not functioning. Between the inability to get in touch with staff and the dirty exam table paper that still had the prior patient's imprints on it, I was a bit shocked. In addition, if you believe masks are important during a pandemic (as literally every other medical provider I have been to does), you may want to reconsider. I have never seen the doctor wear one, and her staff are hit or miss (they usually only put one on if you do). However, I continued to give the benefit of the doubt and attributed this to being overwhelmed with the start of a new business. Also, I really did not feel like starting over with someone new, so I continued. I am very active in my medical care and I believe it is important to be proactive. I ask questions and make sure I understand. The final straw came when I requested some simple labs be run. Dr Griffin obliged. However when I get the labs back, only a portion of them were run, but she had added on labs that were unnecessary. I realize I am not a doctor, but because I was the one requesting the labs and it wasn't due to actual symptoms occurring, there was Absolutely no medical basis for her to run these labs. A sidenote... My rheumatologist had run these exact special labs less than 30 days prior and they were completely fine. Now I am trying to battle with my insurance company to get them to pay for the same labs that were done in such a short period of time. There is the potential that I may be stuck with this bill. I have attempted numerous times to reach out to Dr Griffin to professionally and politely discuss this issue. She has avoided me. I stopped in to make an appointment and spoke with Nick. He scheduled me for a Telehealth appointment but then never put it in the system. When I called at the time of my appointment, he admitted his error, but then he responded with " that happens sometimes." Neither he nor Dr Griffin showed any real interest in trying to resolve this situation. I am not one to leave reviews; however, when a patient is paying money out of pocket for services, they should be aware of what they are receiving. And when we are talking about health...we deserve better as patients. I will happily pay the monthly fee for the remainder of this month and for next month. Based on my experiences going into the office, it is clear to me that tidal wellness needs it more than I do. The professionalism of this office is grossly suspect. I would caution anyone to do their research and be very careful when choosing whether or not to make this practice your point of contact for medical care. My recommendation for Dr. Griffin is that she spend some time training on office management. While she may have medical training, business management is clearly lacking. When you choose to run a business, you are choosing all of it.