The owner Kesse is very unprofessional. My first time to her was in March 2023, and I will say I had a good first experience although she arrived 20 minutes late. I even sent my mom and sister to her before we all went on our family vacation. Fast forward to May 2023, I made an appointment to have my hair done for my 30th birthday trip, with a confirmed email to show, arrived at my appointment just to see someone in the chair and have her tell me to come back in a few hours, she's busy. I'm sorry WHAT? As a business owner myself, I understand that things happen and maybe she overbooked. HOWEVER she was not empathetic AT ALL, no sorry, no kind of effort to try to make things right. Just come back. To me the highest form of disrespect is having my time waisted. I already drove to the salon with my day planned to be done around 1/2pm. She does not care at all about taking up a clients entire day so we can be on HER TIME even with a confirmed appointment. I expressed my frustartion to her before I left and kept my cool as I was respectful to the fact that she had a client in the chair. I was unfortunately not even surprised to walk into this as my sister had an appointment a few days before mine, walked in to her saying the same exact thing. My sister ended up coming back 5 hours later, brought her hair for her style, and was so unhappy with the final result she took it out a few days later. The blending for the boho braid look was terrible as it went from a smooth knotless start to a big old ball. I let her know how unprofessional it was to just tell me to come back as if I do not have anything else to do the entire day. I informed her how I did not appreciate her doing that to my sister either. She literally chuckled as I am talking and had nothing to say. It is not funny. Waisting peoples time is not funny. I let her know before I left I will be leaving a review and assuring that the referrals I sent will not return as we do not support bad business practices. Later that day, I got a text, call and email from her. It is very unfortunate that the only reason she reached out to "try" to make things right is because I left her know I would be leaving a review. Before that she was just laughing at my frustration walking in to my appointment unable to be serviced. Again, I know mistakes happen, but that is when you as a business owner try to make it right. And she didn't until she knew what she did would be out for future clients to see. I am a huge advocate of being a loyal customer and sending dozens of clients when I find good business owners. I will let you know that she is not one you should go with out of all the others in the area. read more