great experience,buying and selling,most helpful people I've ever encountered,look forward to doing…read moreplenty more in the future

I just purchased a boat at HM Boats and had a GREAT experience! I actually live in Rhode Island and…read morewas planning on buying something locally until I stopped by HM Boats while on a business trip.They had a good selection of boats and were very low key during the sales process. In the end, I bought in Norfolk and shipped the boat to New England. HMB walked me through the whole process, followed up with with many phone calls. Communication and service was outstanding and I would definitely buy another boat from them.......Can't say enough about the experience Tim - East Greenwich, RI

These guys are a joke; they have no clue what they are doing…read more I had a part that needed to be returned to Yamaha to re-program it. I was told by Yamaha to send in the part thru a dealer, and they would re-program it for free. I went thru Norfolk Marine (Big Mistake). I dropped the part off on Wednesday and explained to the service manager what had happened and exactly what Yamaha told me. I also provided him the information Yamaha requested to be sent in with the part. He said he would have his tech look at it, I asked him why and that it just needed to be forwarded to Yamaha, he said just to verify the part. A few hours later I received a call from him saying a Yamaha tech would be out to program and install the part. I said that Yamaha was very specific stating the part could only be programmed at Yamaha. I asked him if he spoke to Yamaha and he said yes (this was a bold face lie) and they told him it could be programmed in the field. He told me the tech would meet me at 8:00AM that Friday. I took off of work Friday morning and the tech did not show, I tried to call the service department's manager at 9:00AM, and he was not in, the receptionist said she would let him know when he came in, he returned my call about 15 minutes later and said the tech was wrapping up and would be out shortly, he showed up around 10:00AM and told me no one had scheduled him to come out to my boat. He spent about an hour or so and could not get the part to work, he then called his office and tried a couple of other things, still did not work, he then called Yamaha, and they said the part would have to be sent to them in order to get it re-programmed (waste of 4-days). They then sent it to Yamaha, and it went through some problems there. Yamaha finally got it programmed and overnighted it back to Norfolk Marine (Thursday). I called Norfolk Marine the next day (Friday) and they said it did not come in and they would be looking for it. I called the following Monday, and they said it still had not shown, I then called Yamaha, and they told me it was signed for and gave me the tracking number. I entered the number, and it said it had been delivered the prior Friday. I called Norfolk Marine, and they went on an Easter egg hunt, come to find out it was delivered to the parts department and they refused it and told UPS it was supposed to go to Yamaha. It has been over 5-weeks, and I have not been able to use my boat, the part is now missing, and Norfolk Marine has no clue where it is.

On 21 June '25 i took my 2006 Hurricane Deck boat in for a 'Fuel filtering & purifying' service due…read moreto the outboard motor (Yamaha 115HP) being sluggish above ~3,500RPM. I explained within the last year I had changed out all fuel filters (between squeeze bulb and low pressure fuel pump, between low pressure fuel pump and Vapor Separator Tank (VST), high pressure fuel filter in VST), replaced High Pressure Fuel pump, fuel injectors, and installed a fuel water separator. I called on Wed. (25 June) to check on status of repairs and was notified by service manager that a technician had taken a fuel sample and identified that there was no issue with the fuel. I do not know the location (inside fuel tank?, fuel line off squeeze bulb?) of the fuel sample that the technician took. Additionally, I was informed the technician noted there were Auto Lite spark plugs in the outboard motor and changed the spark plugs to NGK (OEM) and stated the engine ran fine and was ready to go. Of note, I had changed those spark plugs to Auto Lite's (which are marine replacements for a Yamaha F115) last year. Cost was ~$417. I took the boat home on Fri. (27 June) and ran it in the water (NO CHANGE TO THE SLUGGISH CONDITION). After further troubleshooting myself I identified the engine oil level was way above normal (indicating a low pressure fuel pump dumping gas into the oil). I changed out the low pressure fuel pump and I'm in the process of cleaning/changing out fuel injectors. My frustration is that no one contacted me about not doing the fuel filtering & purifying, changing spark plugs, etc. before I called to check on status. Furthermore, I found the 'way above normal engine oil level'. I will never do any business with Norfolk Marine again.

Mr Desper installing a steering cable after removing115 HP engine whil balancing on a Sea Doo. 5…read moreStar. Thanks L. Valentine. This was after working nights to get the outboard running again !!

From the owner: Full mobile servicesread more

Out of almost 13 years. Of me being a welder/pipe fitter only be lay off for two months in the…read morebeing I really leaned a lot and tons of good people on the deck plates It's alway. Home to me. We may have are ups and down. But mhi always look after me and my family

While I do enjoy being in the yards, as I am home almost every day (duty days), they definitely…read morehave their downside. The days can be extremely long and the contractors always are coming up with different surprises. Other than that MHI has little use for the public as it is mainly for overhauls and upgrades to Cruisers and Destroyers. So you may never even step foot on the premises. But for my Navy people who will soon be visiting, prepare yourself for some abridged version of hell. Badge life and long days. But at least you are home every day except duty days!

Been using these guys since they opened for commercial restaurant stainless steel welding repairs…read more They do amazing work at a fair price and always on time. They also do a lot of boat and marine fabrication and repair.

Had to deal with the owner of this place while administering my recently deceased cousin's estate…read more The guy wanted me to pay to retrieve a motor that he's had for over a year that is still inoperable. He gave us an invoice of over $1500 of service and $1500 for storage - storage of parts that he didn't fix and, again, completely inoperable at the time I spoke to him about it. While telling him how ridiculous this was in his office (I was raising my voice at this point-we had been getting the run around for over 3 months), he went to his desk and cocked a gun. My mother was standing right next to me. The epitome of shiesty.

Top knotch place. These guys are upfront honest and fast. They fixed what I couldnt and told me…read moreexactly what to do once I got it home. I did exactly what he told me to do and have been on the water twice now. Never felt pushy or overpriced. Very friendly easy to deal with and they really know thier stuff.