Please be aware of the FIVE MINUTE late policy, as this is not evident in any of their appointment,…read morereminders or communication communications from the office staff. They encourage you to use their text messaging system to rapidly and efficiently communicate with the front office staff, however, this evidently did not get through in time to indicate that I would be eight minutes late for my appointment, and they refuse to see me. I've never seen such a stringent late policy, combined with such poor communication. This resulted in wasting almost 40 minutes in back-and-forth traffic across town.

I can't say enough wonderful things about lexington podiatry. Dr. Carter and Dr Freels put patient…read morecare as a top priority. They operate a very up to date office with any treatment plans that you may need. Very professional and knowledgeable. ​

The atmosphere is calming, the employees are personable and the professionals are excellent at…read moretheir jobs.

Please be aware of the FIVE MINUTE late policy. This was not evident in any of the literature or…read morecommunications that I received from this office. They are completely in flexible. They encourage you to use their text messaging service to communicate with the front office staff, however, they are unresponsive. I sent a text message saying I was running a few minutes late, and showed up eight minutes after my scheduled appointment, but never received any indication from the office staff that they would need to reschedule. I wasted 40 minutes in back-and-forth traffic across town. I've never seen or heard of such a strict light policy, combined with such exceptionally poor communication and a healthcare setting.

Not a good experience for me. All they did was sell me some…read moreinsole, of which didn't work for me. Now they are billing me for a bill I paid back in November!! Can't talk to them, cause the phone number they provided do not work!! Any suggestions!!

Referred here for plantar fasciitis in my right heel. Within hours of leaving my primary doctor I…read morehad an appt for the following week. Completed the paperwork prior to the appointment. showed up 20 minutes before my appointment, was seen by my appt time and out within 15 minutes after my appointment. very organized very efficient. Follow up in six weeks.

Amazing care, professionalism and expertise from Dr. Settles-Carter! So knowledgeable and warm…read more The spa-like atmosphere is wonderful. Sarah the PA was patient and caring, very helpful. Highest recommendation!

Had my first appointment with Jamie today and she was wonderful. I have multiple foot problems and…read moreshe was very knowledgeable about treatment for all of my problems. She was very easy to talk with and very thorough. Already made my next appointment!!!

I loved this center! Everyone was so kind and very welcoming. I accidentally mixed up my…read moreappointment times but they had no trouble getting me in and they were very understanding of my terrible mix up. The doctor I saw was very kind and he explained things very clearly and wasted no time getting to the point. I will definitely be returning to their office if I ever need anything :)

Had trouble just scheduling appointment. I understand that the practice is very busy and hours are…read morelimited, however, there is absolutely no flexibility for incorporating new patients. Makes no sense to wait months to schedule a new patient appointment.

Dr. Morrell was very thoughtful in his approach to diagnosis and treatment. He recommended a…read moreconservative approach that has a high success rate. He did not rush to an injection which would have been painful, higher risk for complications and more expensive (and higher income for him). He provided a thorough, easy to understand explanation of the diagnosis and treatment options. I work in healthcare and I highly recommend him.

Set appointment for son for 2 ingrown toenails. Come time for appointment and called to get address…read morefor GPS. They say that my son doesn't have appointment, when I know he did. Find where they called me a couple weeks back to confirm and have the voice-mail to prove it. They call me back and say that all of a sudden they had a 3:15 open for him. I think they realized they had screwed up and are trying to get my son in. No big deal, just didn't like them calling me a liar, when I had proof. So I took the 3:15 and was going to show them when, I got there, the voice-mail they left me to confirm his appointment 2 weeks earlier. Didn't make it that far. The rude Karen came out with paperwork to my truck to fill out and tells me to put on a mask, while outside. I told her no, we are outside and didn't see any reason too. Plus, we were eating while waiting. The rude Karen rolls her eyes at me and hands me the paperwork. My wife don't even roll her eyes at me and you will respect me, until you don't then it's my turn to be rude. She says, "You're an asshole". So now I got a Karen rolling her eyes at me, isn't professional and cusses at me. Now, I am going to be a asshole. I told her if you has a problem, we can go elsewhere. She says, "Why are you being a asshole"?. I lose it, now. I told her give me back my license and insurance cards, bitch. This bitch also was wearing 2 masks. One of those type people. I believe you should wear a mask but, not outside and while eating in your vehicle. So I just tossed her pen at her, threw the paperwork back at her and snatched my credentials out of her hand. Karen flips me off and calls me asshole again. I told her if she has a problem my license plate is on the back of my SUV. That made her even more crazy. Flips me off twice and cusses me again. One day we will cross paths again and I can't wait. I don't forget. She needs to quit her job because you are suppose to care in the Healthcare business. I didn't cuss at her, til she did a couple times at me. A real c-word. I know 2 wrongs, don't make a right. But, she has one coming to her and shouldn't be in healthcare with that type of attitude. Karma is a Karen, btw.

The experience was excellent. It included professional and friendly staff, appointment availability…read moreand rescheduling was never an issue. Also, very experienced therapists specializing in hand therapy was a great asset. I would refer anyone to this organization.

I cannot recommend this practice, highly enough. My daughter and I were in town, rock, climbing,…read moreand she suffered an injury. This practice was unbelievably accommodating in squeezing her in, and providing her with such compassionate and thorough care. I would give them more than five stars, if I could!

Dr. Zimmermann was very thorough in finding out what was wrong with my ankle. He took time to ask…read morequestions, examine, and read my lab reports from another facility. His office called me multiple times, helping to solve the problem. I am now much improved as to what I was last week. Thank you Dr Z and your kind office staff.

Just wanted to comment on the service I received from Dr Zimmerman's office visit. To start off he…read morewas very negative towards helping veterans, as I requested him to fill out a VA form for me, which he complained about. then he actually did not even touch the VA form, instead just giving me his offices type of reports. One last thing was before leaving they requested I go ahead an pay for the visit which I complied, and paid all that was due according to her. Then months later I magically get a bill saying I owe 83 dollars, which was never mentioned before which is very odd. So when I finally decided to pay and schedule another appointment, they said I couldn't due to the 83 bill. Which I would of paid upon visit. So that shows you how uncaring they are, what happened to Dr's treating the sick and injured, before worrying about a few bucks. Horrible service, don't go here unless you want additional charges magically appearing months later. And not supporting out Veterans. Horrible service and staff!! Also see Google reviews, pretty much the same service from the other customers!

Dr. Z was great - billing stinks, led to collection and serious ding on my credit report!…read moreChanged addresses in aug 2012, saw doc in dec 2014. Bill (remainder from insurance) went to old address. I never saw bills, and never got a phone call. In June of 2016 it shows up on a credit report when I try to finance a mortgage. 75 to 100 point hit. Brooke with billing company said they don't have time to make phone calls. This all over $109! Come on people!

I went to Bluegrass Orthopaedics Physical Therapy Brannon Crossing after having a total knee…read morereplacement by Dr. D'Angelo. I have nothing but praise to say about them. Matt was my therapist and I really like the people. Matt worked me so I could be discharged 8 1/2 weeks post-op. Great people. Donna Rhodus

Save your time and your money. The pt looked like she had slept in her clothes and rolled into…read morework. Seemed bothered that she couldn't activate my pain more with simple requests like lift your leg. Had not reviewed my xrays and was unaware of any doctor notes. Then I very clearly told them I was cash pay. They charged me $81. I was there 23 minutes so that seemed adequate even with the pathetic care. Was given a brochure on spine strength, a paper with 2 exercises on it and left. Just got an additional $396.36 cent bill‍. For what? Conversely went to chiropractor next day. Dr figured out in a few minutes what was causing pain. After one week 75% improvement. Saw chiropractor 5 times bill was still less than one pathetic visit here. Do not recommend