Service credit unions are fine if you need a bank for what it is... but do not open up any credit…read morecards with them unless you want to be buried. So many fees and weird ways they charge "interest".

This Place is great. Very good…read more I got a rate that was really low, way lower than my Regular Bank. And if you open a savings account I think they give you a even Better rate for a Loan. I don't know what the loan is, but I know they gave me the best rate I've ever gotten for a Loan. I think it may have been around 4 or 5 Percent. Very Friendly and Caring Employees here. And it's a Great location too.

An excellent customer service experience every time I am there. Professional, friendly, careful…read more Good products for both personal and business. Quintin has been especially helpful.

I've banked with BofA for about 6 years. My online and ATM experiences have been pretty good…read more Branch experiences have been mixed. I've only been inside this Dover NH location once, and it wasn't a happy visit. I came in to cash/deposit a US savings bond and to withdraw cash in specific denominations (which I had written down). With regard to the savings bond, the teller immediately asks me how long I'd been a customer. I get that they have a 2-yr requirement for cashing bonds, but this isn't something I need to be involved in. For one, it's an off-putting policy that they should, if anything, be reluctant to telegraph. But moreover, why ask me? They're just going to look it up in their computer anyway. How about just skipping to that part? In any case, after the hand wringing over my tenure as a customer, the teller apparently neglects to consider whether BofA will actually redeem my Jun2023-issued bond in Jun2024. TreasuryDirect suggests it will, but BofA policy decided it would not. And unfortunately, the teller doesn't discover this until after she's instructed me to endorse the bond, and has run it through her printer adding a date and transaction number to the back. So now I have a bond that looks like it's been redeemed, even though it really hasn't. Her apparent supervisor gives me her business card and tries to convince me that this printing risk is something I had agreed to when I swiped my debit card at the beginning of the transaction. Cold comfort. With regard to the cash in specific denominations, the teller wasn't able to give me any $2 bills. And like the savings bond, the teller didn't figure this out until after initating the withdrawal (she had apparently misinterpreted my written instructions). And then ultimately, once she gathered the cash, she just handed it to me as a stack rather than counting it out in a fan in front of me. Amateur night. I stopped at TD Bank on the way home; and even without an account with them, they happily sold me all the $2 bills I wanted. I should probably start banking with them instead.

The worst experience I have ever had with a bank. This is as a small business owner, a corporation,…read moreand as a consumer. I would never recommend this bank to anyone, for anything. I've had problems with checking accounts, my mortgage, and in fact paid off a mortgage just so I didn't have to deal with them and I still haven't received a satisfaction of mortgage letter. Instead, they were rude and said my loan had to be evaluated? For what? I paid it off! Keep in mind, not only was I never late, I paid over my monthly mortgage amount, another thing they seemed resentful of. I regret getting a mortgage there, and would recommend looking elsewhere.

We are using Eastern Bank for Small Business Banking. They are excellent to work with. They go…read moreabove and beyond to make banking easier for us. I highly recommend them.

(Update on 11/28/17) When I first wrote this, I failed to mention that the Citizens Bank that…read moreabsolutely FAILED in every regard, is in Franklin, MA and NOT the one in the Stop and Shop Market, also in Franklin. Regardless...my comments apply to the bank in general and not MY specific branch (or ex-branch!!!!). This goes back a few years when my wife and I took out a Home Equity Line of Credit to help my son buy a home. It went well...for the first month...and then I realized I was overcharged for a small fee which took months to get returned. THEY then lost the second monthly payment (I sent it by mail to the address they gave me at my branch of the bank.) (I ALWAYS greatly overpaid my monthly payment because we hate debt and wanted to get through this one quickly.) They simply lost it and told me I never made it...though I could confirm in THEIR OWN PAPERWORK that it was received. This also took MANY months and hours upon hours upon HOURS sitting in bank branches and on the phone. There was a $50 annual fee of which I was unaware (it may have been in the contract but I was not advised) and they would not take it out of the large overpayments that I made each month. They started charging late fees for the $50 fee...I was just out of surgery (had to have my native kidneys removed 2 years after a transplant) and when I finally was told about the $50 fee...I was advised that it could NOT BE PAID from a transfer from my Citizen's checking account. Since they lost my mailed payment (which in fact they DID receive) I didn't want to mail another payment to the bank. I was told I had to bring the $50 in IN PERSON to pay the annual fee. As stated above...I was in recovery...and NOWHERE in my contract did it say that the $50 fee had to be paid in person and NOT by transfer from my Citizen's checking account! Forget bank by mail!!!!!! This bank is UNREAL!! Believe me, I wrote letters to everyone, the CEO of Citizens Bank (no replies), Federal and state agencies (in RI where the bank is based) and the Consumer Financial Protection Bureau. I was pretty darned motivated! I worked with nice people at Citizens but got less than NOWHERE until my letter writing started. I must have hit the right agency as then I got results. I call this my 8-month + - nightmare and I finally transferred the HELOC to another bank and paid Citizens off. If you deal with Citizens...keep immaculate records of EVERYTHING. I don't know if it was incompetence on the bank's part, simple error, the bank is too big and they can't keep accurate records ... or perhaps there was "another reason"...why they put me through this but be assured, I will NEVER consider this bank for ANY transaction my wife and I may have in the future. I MUCH prefer smaller, local banks or Credit Unions from now on. THIS experience was very unpleasant and I'm not totally convinced that I was fully reimbursed for their errors (approximately $700 if I remember correctly; not to mention a great number of hours of work trying to shake a head or 2 loose at corporate (to no avail). Finally, there was just too much paperwork for me to get myself to go over all the math and the "facts" again. I was burned out...but as they say...with a class action suit now filed against Citizens Bank regarding annual fees on HELOC loans ..."victory is sweet". Horray for the CFPB...even if they DO have 2 bosses at the moment!!! In my humble opinion...there is plenty of work to do investigating Citizens Bank, even for 10 bosses!!! Get a shovel, boys...(and girls).

Arrrggg! Don't ask questions, of you do they get grouchy and rude! Problems with your account-hope…read moreyou don't need the fraud department! I don't think they even exist!

Quite a few issues with this credit Union. We have been members here for at least 10 years. We have…read morehad multiple car loans paid off with never a late payment. Naturally we went back to them for a small car loan. Mind you we typically have over 10k in accounts here. Denied for loan. Ok. One strike. Then we applied for a secured credit card for my daughter to start off with. She has over 2k in savings here. Denied. What? She's been employed full time for over 3 years. And it would be SECURED. Makes no sense. Having to pay to pull money from one account to another is insulting. Waiting for my last straw. We are almost done here. Getting as cheap as the big banks with no consideration of their members.

I needed a local bank with minimal fees because all my accounts are online. I opened 2 checking…read moreaccounts and 1 savings account online. It took them 72 hours to open my accounts because they couldn't understand why I needed 2 checking accounts, and called me to confirm. 1st red flag!! This is a credit union so all of the account #s you are given are EXACTLY the same with the exception of letter codes at the end of the #. When I contacted customer service for assistance with this to setup direct deposit they "didn't know why" all my accounts had the same account #. I was bumped to a supervisor who informed me to use the MICR #. 2nd red flag!! Payday comes, no direct deposit. Needless to say I was done with this bank by then, so I requested to have all 3 accounts closed 4x before I received confirmation they were closed. THEN out of curiosity I login to see if my accounts are still open, and there was a fee charged for overdraft! I'm sorry, what??? I sent an online message that they needed to reverse the fee and close my accounts. 5th request. They replied they reversed the fee as a "one time courtesy". Umm hello this was bank error! Then as you guessed it, I requested for my accounts to be closed for the 6th time. Now we wait........ This is the worst banking experience I've ever had and I've worked in bank management for over 20 years. Just WOW!!! Stay far away!!!

I applied for a checking account and was declined due to a new address and no property assets. I…read morejust moved to the town, and I have always rented. They also have an incorrect credit score. It was over 100 points lower from Credit Karma. I've never been declined for a checking account! Really?? Sounds like faulty business practices to me! Do not recommend.

This bank engages is dishonest almost criminal business practices. Theyre website and apps are…read moremissing basic functionality like the ability to pay the last statement balance on loans with an external bank account. I have a HELOC loan with this bank and had autopay setup wirh an external bank but since i cant select the last statemrnt balance, I had to manually enter in an amount. When the monthly payment went up due to the loan not being a fixed interest, I paid less than the balance by roughly 50$ without knowing. The bank only notified the payment was short in their monthky statement they mailed to me. The incomplete/partial payment did not show up on the app or website. They then reported that I was 30 days late to the credit bureaus eithout even a courtesy call to let me know there was a partial payment due! They have since refused to remove it from the credit bureau stating even though itnwas caused by a limitation if their system, it was still technically a late payment so it is an accurate reporting! They dont even deny it was their fault! Stay away from this company unless you like constantly having to check if your payment was made completely because you cant setup autopay for an account with an adjustable rate.

It seems to be their practice to take all your debits out of your account before putting in your…read moredeposits. This way they can charge you $30 for covering debits if you go to a negative balance. Shady.

Until there's an issue, you don't really know how good or how bad your bank's customer service…read moreis... Well, I got to find out how bad FSB's customer service is first hand. For a relatively small bank that wants you to believe it's a local bank, it's amazing how much they ACT like a big, impersonal corporate bank. My first wife died with a few hundred dollars in an account. I was supposed to have been added to the account, but when I went to the bank they told me I wasn't. I showed them the death certificate and they told me that unless I had papers signed by a judge, I couldn't access the account. I explained that there would not be any probate as this was the only property at issue and it wasn't worth getting a lawyer and judge involved for such a small amount. They let me know there was nothing they could do. (The state let me know that it was up to the bank to decide what to do in these circumstances and that the bank certainly could have given me the money.) I then asked what they would do with the account and they told me that it would go in to a hold status and, if there was no activity in five years, it would be considered abandoned and go to the state. I asked if they would continue to take their fees every month for the next five years and was told no - while it was in that status, there would be no fees. Well, I continued to get statements for the account every quarter and there were fees taken out every month. I called each quarter for about the first year and tried to explain things to them. They "couldn't help me". I simply asked them that, if they were going to bleed the account dry with fees before turning it over, then don't wait - just take the money in one big fee and be done with it. I was told that they would never do that to a customer. (They simply couldn't contemplate that that's exactly what they were doing!) I continued to call once a year for the next four years and got the same runaround, confusion as to what should have happened, and sob story that they'd like to help but couldn't. After five years passed (the time to consider it abandoned), the account still had about $100 in it, yet it was not turned over to the state. I called and was told that "I'm sure it will be turned over soon." I just called again (it's now been a total of seven years) and was told that the account was turned over to the state this past fall with $6.03 in it! Exactly what I asked them about in the beginning has now happened... They bled the account dry with fees and then turned it over to the state when it was empty (almost 2 years after the deadline!). I will never bank with FSB. You should never bank with FSB. The people in the branches are nice enough, but they are puppets and have no freedom to actually help customers. This bank wants you to believe it is a local bank and they care about their customers, but they are run like any big, corporate bank - they just don't have any of the perks that you can get with an actual big bank!!!

I've been a client of Federal Savings for more than 15 years. There was a time when they worked…read morewell with folks on a personal basis. They are small and often hold their own mortgages. (nice, but you pay a prime for that, sometimes more than a point of interest higher than other banks would charge). Over the years they have evolved into an ultra conservative group, rigid and non personal. They cling to their in-house guidelines, as if they have no flexibility. It's sad when the huge banks are more accommodating than this little 'community' bank. Save yourself some serious frustration and go elsewhere.