22 Dec 11. I ordered a basic 18 Speed Mountain bike from Kendell Cycles of Castleford.
23 Dec 11. I paid for and collected my new 18 Spd mountain bike.
26 Dec 11. I attempted to go cycling with my daughter but the rear tyre was flat. I inflated the rear tyre but at the bottom of the first large hill I found I could not change gear. The left control for the front derailleur sounded mechanical faulty and the front derailleur would not change from/to any gear. The right hand controller felt better than the left and gears 1-4 did seem to function.
29 Dec 11. Returned bike to Kendell cycles they refused to refund my money. I contacted the shop and trading standards in writing.
03 Feb 12. Returned from time away with work and called Kendell cycles. I asked if they would test the bike on the road and let me now how it went. They verbally agreed.
17 Feb 12. Drove to Kendell cycles to find they had not found time in their busy schedule to test the bike and get back to me. They stated it was working. The bike would still not change gear so it was taken to Halfords where for a cost of £24.98 they fitted a new inner tube and rebuilt the bike.
Kendell cycles have no Quality Control and exhibit no customer service. My advice would be to avoid the shop. read more