Called and got a general quote back in March. Reached out in April to see when we could measure and…read morehave concrete installed. Came to my home to do a quote and measure first week in May. Discussed what we wanted to proceed with as our quote was for more and asked for measurements to be redone as they were incorrect. I received a text back that said "how much cash do you have so I can see how much I can help you out" I have sent 2 emails, countless texts and phone calls and even had my husband call with no responses regarding measurements or installation. I even stated if he was too busy to let me know so I could go elsewhere. Very unreliable and borderline inappropriate.

Asked them to come on short notice and they had no problem accommodating. They did a good job and I…read morewill be looking to use them again in the future.

Mike was beyond helpful and kind. he cared about our home that had recently flooded in the basement…read moredue to a broken pipe. not only did he spend 15 hours pumping the water out, but he also replaced the bad pipe, helped cleaned our basement and removed and hauled away our belongings that was destroyed by water. if you're in the market for a trustworthy person, mike is it! myself and my wife cannot express how thankful we are to have mike just a phone call away in a time of need.

My mother called Waste Management to have a dumpster placed on her property on May 24th 2019. The…read morecompany gave her a 12-hour window to wait for the truck. She waited all morning for it to be delivered, but she had to leave for 2 hours in the afternoon. When she got home, the company had left a message on her phone saying the dumpster had been delivered on her property (it had not). She called back and they changed their story. They assumed that the driver tried to deliver the dumpster but was unable to do so. They offered to deliver it on a day the next week, but my mother would have had no one to help her on that day. She needed it when her help was available. Waste Management sent my mother a bill for over $200. When she called to ask about being charged for a service they never provided, the company changed their story yet again, and said the driver had made an attempt to deliver the dumpster, but could not do so because a tree branch was in the way of the delivery spot. Even though the service was never provided, and my mother never even saw the dumpster, Waste Management said they had to charge for the attempt. My mother spoke with several people in the company, including a manager, but they would make no compromise on the service fee. They explained that the agreement that they emailed (in fine print) obligated her to pay even if the dumpster was never delivered. Regardless, this company is poor at communicating with its customers regarding its services. This company is poor at communicating with its drivers regarding where they are, and whether or not a delivery attempt has been made. This company is poor at hiring capable drivers (there was absolutely no reasonable obstruction on my mother's property for even the most novice driver). This company is unwilling to compromise for its own mistakes and poor management. My mother will likely have to pay this bill, but she is definitely going to contact the ND Attorney General and the Better Business Bureau. If you use Waste Management for your disposal needs, please be aware of this company's business practices.

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