I don't derive pleasure out of talking smack, but my dealings with Ken Hall plumbing have led me to the conclusion that they are one of the most unreliable plumbing businesses around.
I've got an intense story for you. My bathroom at home had been developing quite an offensive smell. Yes, even when it wasn't occupied. I decided it was time to call a professional in, and I had someone from Ken Hall come around to assess the problem. After numerous visits (I don't know why it took more than one), the plumber concluded that it was just a simple blockage that could be solved by using drain cleaner. My girlfriend and I proceeded to try flushing out the blockage with drain cleaner, with no resulting luck. One day sewage started seeping up from the shower drain, and we needed an immediate solution.
Wanting a second opinion, we called Metropolitan Plumbing. On their first visit, they had found the problem. Someone had left a copper rod in the pipes after we had renovated the bathroom, which was causing a lot of the blockage. In addition, they found that our toilet wasn't fit to Australian standards, and told us we'd need a replacement. To flush out the blockage, they used a hydro pump, resulting in sewage coming out of the shower drain like a water fountain. It was - pardon my French - fucking disgusting.
Not only did Ken Hall fail to resolve the problem on numerous occasions, but their inattentiveness and, dare I say laziness, cost us a fortune. After telling the story to others, they confirmed this with equally poor (yet less disgusting) experiences with the company. I'll remember to avoid these plumbers in the future. read more