I don't usually go out of my way to post something negative about a business because I understand that everyone is human and sometimes mistakes happen.
This is just not the case with Kelley's. I stayed there this weekend for a wedding. The bride, groom, maid of honor, my husband, the wedding officiant and I rented a 2 bedroom cabin with a loft. The bride's parents - my in laws - rented a 1 bedroom/loft down the hill.
We arrived at 4:30pm Friday and met my in-laws at their cabin. The cabin is really cute but it hadn't been cleaned since the last guest was there. Which lessened the cuteness factor. A lot. The bed had been slept in and the sheets were dirty so the first thing we had to do was strip the bedding and wash it. I guess we should look at the in unit washer dryer as a plus then? I am a very low maintenance person but that's just... ew.
After that we made our way up to our cabin and were very happy with the size and full kitchen so we chalked the used sheets in the other cabin up to a simple oversight. No big deal.
Then we went in the bathroom. The toilet was filthy and the bathroom smelled of raw sewage.
I have a background in construction. I know that smell. Rotten rancid eggs. The water heater needs to be drained. It has a build up of bacteria in it which happens when the water heater hasn't been fired up and run in a while. It was not a faint smell. It was a reallllly obvious odor. Anyone who came to make that cabin ready for the guests arriving could smell it.
The groom called the manager (there is a "manager's office" but no one was there, just FYI) but received no reply to the voicemail he left. So, I know how to fix this. The groom and I crawled around the outside of the house looking for an access door to a water heater. No dice. We found a couple of access panels in the loft area but they were padlocked. An hour later it was apparent that no one was going to come out and fix this. The only alternative: open every window and blast the hot water in order to drain the water heater. We basically gassed the house and had to sit outside - which actually was very nice due to the view - until the water went cold and had expelled most of the sulphuric stench. It lessened the stink but didn't really get rid of it.
Luckily, we brought two cases of water and were able to wash our faces and brush our teeth that way, and that was it. None of us could take a shower. For two days. Let me repeat that: we - the bride, the groom, the bridal party, the officiant - could not shower the day before or day of the wedding. I mean, "technically" we could have but we would have smelled like rotten egg.The groom did jump in the hot tub, which was cold, to rinse off about an hour before the wedding. Soooo...there's that.
The cabin is insulated so poorly on the interior that you can here everyone's conversations, coughing, eating chips, thinking too loudly, etc. through the floors and walls. Only adding to that is the billions of ancient mattress springs that sound like they are simultaneously screaming while exploding when you lie down or accidentally move while you sleep. I am not a light sleeper, but I got 2 hours of sleep both nights because those mattresses are bonkers.
The sad part is, the views at the site are fantastic, the surroundings are gorgeous, and the kitchen and bathrooms have obviously been recently updated. The cabins aren't ancient. If the owner would invest in a maid service, maintenance technician, replace a few things (EXHIBIT: MATTRESS), and put some carpet or area rugs down in some rooms to absorb noise, the cabin would be really enjoyable. From the timeline and similar reviews I've seen here though, it doesn't appear that the owner gives any cares about the existing problems or cultivating repeat business. read more