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Kelly's Carpet Cleaning

5.0 (1 review)

Services - Kelly's Carpet Cleaning

Carpet cleaning

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11 years ago

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COIT Cleaning and Restoration

COIT Cleaning and Restoration

(19 reviews)

Awful communication. Dropped couch cushions off to be cleaned and they said 1-2 weeks. About two…read moreweek later got a call saying someone was on their way to come clean the cushions at our house that we had already dropped off with them. It then took another two weeks for them to finally give them back. When we received the cushions back they were dropped off on our porch with no warning. Best part is they now smell like second hand smoke. 0/10 experience.

I would give this a 5 star review if their scheduling and call team got their act together…read more COIT was quick to respond to my inquiry about carpet cleaning and set up an appointment to get a tech out to provide a quote for carpet cleaning at our house. The tech was prompt, courteous, and provided a good quote. We decided to go ahead and booked the cleaning appointment over the phone a few hours after the visit. I was told we were on the books, and would get a call the day before to nail down a specific time. Unfortunately, it took 4 phone calls to get ahold of someone. On the first call, Monique hung up on me. On the second call, she told me I should receive a call, text, and email from dispatch between the hours of 4pm and 5pm. This call took place at 4:45. I was never contacted by dispatch. I called again after 5 and got another worker who said she would take my information and have them call me in the morning. The morning of the cleaning, I called again since I hadn't heard anything still. I spoke with Monique again, who said she would reach out to the tech and management to call me, but that my appointment was on the books for that morning. About half an hour later, I got a call from management, who told me that they had me on the books for a different day. I told her that was unacceptable, as it was not the day we originally agreed on, and I had taken off work to be able to be home for this appointment. I told her also that Monique had told me I was on the books for that morning. The manager told me that Monique was not able to see any of that information, yet Monique was able to look at my appointment and address...I'm not sure which one was lying to me, but I don't appreciate being lied to by a business. The manager I spoke said she would check with the tech to see if he could squeeze me in today, and made it seem like she was doing me a favor. Eventually, I got a call from the tech that he would be coming in 30 minutes. The tech was prompt, courteous, and did a thorough job. I asked about the appointment time mix up and if they were really busy trying to squeeze me in, and he said my appointment was the only one he had today. The work done and cost of service are worthy of 5 stars, but I have to knock down the rating due to the poor communication, poor customer service, poor scheduling, and dishonesty about the appointment time.

Clean Quik Carpet

Clean Quik Carpet

(3 reviews)

2 minutes ago After…read moretaking my rug to get cleaned here, they have ruined it. On July 16,2019 I took my 8x10 area rug to be cleaned at Clean Quik Carpets. On July 30, 2019 I was contacted to come get the rug that it was ready. I went and picked it up, without them unrolling it. Once I got it home, I unrolled it to see that it was dirtier than how I had dropped it off.I immediately called "Connie" and made her aware of the issue. She advised me to return it at my convenience and they would see what they could do. I returned it the next day. I was told to give them a few days. On August 7,2019 I was called and told it was ready. Then later the same day "Connie" called again to let me know she went and looked at it and they weren't satisfied with the way it looked and they would try and clean it again. On August 14,2019 "Connie" again called to say it was now ready to pick up. I went today to get the rug. Upon arriving I asked to see the rug before placing it in my vehicle. Once it was unrolled, it is still very dirty, the color has transferred to the lighter color and the back is very dirty. I expressed how it looks a lot worse than when I originally dropped it off. The "owner" advised they had tried all they could and all he could do is give me my $160 back that they had charged to clean it. I told him that was the least he could do, especially since this is a $1,000 rug and I would take it to someone else and have them look at it. He gave me the money back and I left. Upon leaving I took it to another company. The gentleman advised that they have used a cleaner that has had to high of the PH and it has burnt the fibers and that an acid wash should've been used on it to neutralize it once it was cleaned. Also the stains on the back are due to it being wet for to long. Upon looking at it in the back of my vehicle you can see the fibers of the rug coming off. This rug is now trashed and unusable. They may be good to clean some cheap carpet a dog could sleep on. But nothing more.

Great, fast, friendly service. I would DEFINITELY call them again if I needed my carpets cleaned or…read moreany other carpet services from them!

Kelly's Carpet Cleaning - homecleaning - Updated May 2026

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