TL;DR DO NOT BANK WITH THESE YAHOO"S…read more
Better off burying your money in a tin can in the back yard, at least you know where your money is.
I moved to Santa Ynez and opened an account at this branch to facilitate paying my rent as my new landlord uses this branch in particular. I cannot for the life of me understand why anyone would bank with such an institution.
I have had nothing but problems with these people. From losing money out of my account, admitting they lost it, and then taking 3 months to find it only to tell me that I should have screen shotted the original amount when it happened.....What in the actual F?!?!?
Did you just tell me that I need to prove my account balance to you? And via screen shot from my phone? (In that case, give me 20 minutes, I'm gonna photoshop some money into my account, see what you think of that.)
Your also telling me you cannot follow the money via my transactions?
And you mean to tell me as a college graduate, you're unwilling to do the hard math and crunch some numbers to help a client out?
Well fortunately I have an aptitude for numbers(Electromechanical Engineer). So I did your job for you and crunched the numbers to prove that my account is $3000 shy.......Not hard to see in my opinion.
That was just one instance.
Every morning around 3am, my account cycles to the previous days lowest balance, even if I've transferred money into the account to cover bills and rent and whatever. Once it cycles the other charges conveniently go through. Fortunately since these people suck at online banking, I don't get charged with OD fees. But it is concerning watching your account go from $$$$$$$ to $ and then back to $$$$$$$ a day later.
Their website is atrocious and is constantly asking me to two factor authenticate even though I've clicked on I use this browser regularly, remember me. Nope, not gonna happen, remember me on this browser? No way Jose.
I brought these things to their attention and was told I would get a follow up email to discuss matter.......crickets is what I hear. No contact, eye or otherwise.
I transfer money between my three accounts (main, travel, and joint), it shows the transaction, on both accounts, but the balance of each account will stay the same for up to a day later. Electronic banking isn't that hard at this level, but Montecito Bank and Trust sure do make it seem like they are the union guy on the job site. They want to be on the job, but doesn't doesn't know their ass form their elbow.
Not my usual interaction with any financial institution. Usually they hop to. Usually they want my money. Usually the banks are more than happy to help out a customer and figure out whats going on with the accounts. Here I've been told that it is what it is, better to just roll with it.......Fck That. Get your shit together MBT.
I am unimpressed with their "customer service", knowledge of their own system, or lack there of, and they still can't offer personal credit cards. Not that I need one, but hell any fool institution worth their salt can offer you credit....