Brant was extreme late by 2 to clean the carpets & can't give estimates on remediation so we both…read moretalked to his Boss & said they'd come back the next morning. David the product mgr. arrived & wouldn't do the job & refused to even give an estimate without going directly through insurance. I called the office afterward & spoke to a woman voicing my frustration & she said, " Well idk what you want me to do about it." I asked politely for (one of) the owners to call me back but they never did. Total waste of time. Due to the delay, I had to rip out all my carpet for fear of mold since it had been just over 48 hrs. Horrible communication, dishonest, obviously they care more about the money than the customer. I NEVER leave bad reviews & leave great reviews often. Totally baffled by a CHRISTIAN family owned organization..? Do better please!

Awful! I would NEVER do business again! Did a terrible job. We requested they come out and fix the…read morestreaks and the guy stopped out and told us that they were just wet streaks. They don't fix wet streaks. We waited 3 days and had MR. Carpet come clean the whole house over the RIGHT WAY!

Couldn't be happier with the whole experience! Reasonable price and great results for pretty gross…read morecarpet! Very friendly, thorough, and upfront with pricing.

From the owner: Chem-Dry Of NE Iowa Provides Carpet Cleaning, Furniture Cleaning, Area and Oriental Rugs Cleaning,…read morePet Urine and Odor Removal, Specialty Stain Removal, Wood Floor Cleaning, Commercial Cleaning Services, Upholstery Cleaning Services to the Cedar Falls, IA Area.

Excellent service when my basement flooded. I was at work, but they kept me well informed about the…read moreentire process. They cleaned my carpets and brought them back looking like brand new. Great company to work with.

At first everything they fixed needed to be fixed again! Terrible communication, never knew when…read morethey were coming or they were always late. The people they contract with, especially their plumber was way overpriced and actually caused another problem when fixing the original problem, which cost $600. After lots of complaining, they came back and did a good job. Wish it could have been that way the first time!

Fantastic service! Arrived promptly as scheduled. Was polite & professional. Cleaned soiled…read morebeige Berber carpet that is 20+ years old that had seen wear from 5 dogs over the years & did an amazing job. Paid attention to detail. The fact that it dries very fast compared to the 'old-fashioned' methods is an additional plus. Reasonable rates. Highly recommend!

Used the company several times and they did a great job. Heavans Best does quality work on…read moredifficult jobs. We would not use anyone else.

only gave 1 star because I had to. took less than half an hour for a 1200sq ft house. takes me…read morelonger to vacuum. they didn't clean behind the doors and there were still marks on the carpet showing they didn't clean it at all. ran my robotic vacuum 2 days later, still full of dust(and house still smelled dusty after they left). Do NOT use them! waste of money. use a different company, I will!!

I give Stanley Steemer 0 Stars. I contacted Stanley Steemer to have all of my hardwood and tiled…read morefloors cleaned. Upon arrival, the workers did not have on anything that identified them as Stanley employees. After I asked for introductions, I showed them all of the areas I wanted cleaned. Worker 1 then recalculated and gave me a price nearly double what I was quoted online, but I agreed. He then told me that they no longer apply the protective coat on the hardwoods. I said fine. Then he told me they have to test the flooring to make sure they could clean it, I said fine. Then he told me they didn't have the testing kit with them and had to go back and get one. I said fine. So while worker 2 went to get the kit the other started cleaning the tile in the master bath. Shortly there after, the 2nd worker returned, they tested the floor and told me they could not clean my hardwoods. So I then told them that was the main reason I called them so once they finish the bathroom, lets end there. Some minutes later, the 2nd worker came and told me I "may want to get my floor regrouted soon". I rushed to see what he was talking about to find that the grout over 50%of my floor was gone. Worker 2 then said "I don't know. I didn't see that when we started." Long story short, I told him I was disappointed and to please wait outside while I called their supervisor. While I was on the phone with Bob, the 2nd worker re-entered my home, unannounced and uninvited, with a bill in hand. His demeanor had changed and I felt very uncomfortable. Bob was on the phone refusing to accept that there was damage done and demanded that I make a payment. So I did. I wrote a $95 check. Worker 2 told me that Matt would be calling me to set up an appointment to come see the problem. That was nearly two weeks ago. No Matt. So, I put a stop payment on that $95 check. Wendy calls me to demand payment and said that my "floor must have had loose grout". I asked her if it were loose, why did her workers do a service on it? Why didn't they check like they did for the hardwoods? She then said "it's not their job to inspect your floors" and I needed to pay them $95 or she was going to sue me. I had to have a tile company come out and strip all of the grout from my floor and re-do the entire floor. I am going to incur a bill far larger than $95. I would have not even submitted this negative review if Stanley Steamer would have sent someone out to just see what I was complaining of. This tells me that Stanley Steamer of Cedar Falls/Waterloo, IA isn't at all concerned with the care of your property or customer service. They will also use intimidation tactics on a woman who is home alone without her husband.

I just had my carpets cleaned today and Rainbow International did an outstanding job! My old…read morecarpets certainly needed it. Jason and Kris and the whole team were professional, quick and thorough. Their attention to detail was appreciated! I call on them twice a year to "super clean" the tile in my kitchen too. They can make the tile grout look good as new! (And that's one tall order with 2 dogs and a house full of people who refuse to take their shoes off at the door!) I've tried other cleaning agencies in my area, but their amazing customer service out shines them all!

I was temporarily displaced from home when I discovered mold. Rainbow came very quickly, and was…read morekind, courteous, and professional. I was able to return to my home thanks to their help.

We have used Denny and Sparkle Window Cleaning for a few years now. Professional, reliable and…read moreexcellent work. Reasonably priced. Denny is a perfectionist and who wouldn't want that? Denny is a friendly, honest person who does the job correctly. I highly recommend Sparkle Window Cleaning!