Oh, what a difference a day and a little bit of communication make! I've been dealing with a time consuming, emotionally draining tobacco case since the death of my beloved mother in 2019. The type of situation my Ma would have helped me figure out if she were still here. Out of pure frustration, I posted a review here yesterday afternoon. Imagine my surprise when less than 2 hours later, Manny Serra, a managing partner at the firm, called me at home. Listen, I work with attorneys every day. Let's just say...as far as I'm concerned, this is not exactly a common occurrence. Not only was Manny empathetic and compassionate (yes, I promise you...this is indeed a law firm), but he essentially swooped in and put everything back on track. Charles Scott, who has the distinction of being the very first attorney I ever trusted, is also a partner at this firm. I don't know what type of sorcery is going on over at Kelley Uustal, but I will tell you this...that team? Incredible. Manny and Charles "activated" like the Wonder Twins! Now, I'm here...the next morning, rewriting reviews! I'm also a LOT closer to a resolution than I have been since this whole nightmare started. Again...I work with entirely too many attorneys. Manny and Charles are not those guys. Kelley Uustal has apparently cracked the code for recruiting folks who treat clients with the care and respect they deserve as human beings. Thanks for re-restoring my faith in attorneys. 10 out of 10, folks! read more

I never imagined that I would be involved in a lawsuit, but when my mother was severely injured due to gross negligence while under medical care, I knew that the only way to obtain some measure of justice and help prevent others from experiencing the same tragedy would be to take legal action... But with so many lawyers to choose from, finding the right law firm can be extremely daunting, especially when you are going through a difficult, life-changing event such as my family was. We were very fortunate to have crossed paths with an excellent nurse who was performing a procedure on my mother and when I explained to him what happened, he referred me to the law offices of Attorney Robert Kelley (Kelley/Uustal), whom he highly recommended. Having never heard of Robert Kelley, I did a quick google search and was very impressed. I contacted the law offices of Kelley/Uustal and prayed to God that I was making the right choice. I can now honestly say that not only was it the right choice... It was a home run/grand slam of a choice! I remember I was immediately contacted by email by Mr. Kelley and very soon after that I was contacted by phone by Attorney Dr. Harlan Wald and paralegal Emelyn Orellana. Dr. Wald is not only an attorney with the Kelley/Uustal law firm but also an actual doctor with many years of experience in the medical field in South Florida, making him a perfect choice for my mother's situation. I cannot say enough good things about both Dr. Wald and Ms. Orellana. Throughout the entire legal process, they were in constant communication with my family, guiding us through every step and explaining to us what to expect. Their kindness and professionalism went above and beyond. My mother was elderly and her health was in a very delicate state at this time. I really appreciate the kindness that Dr. Wald., Ms. Orellana, and Mr. Kelley showed my mom during the times when she was visited at a rehab facility, at home, or when we brought her into their law offices. It was obvious that the staff at Kelley/Uustal genuinely cares about their clients and are truly fighting for justice. Thanks to Dr. Wald and Ms. Orellana's hard work, we were able to get a very fair settlement that exceeded our expectations. In addition, Dr. Wald was able to negotiate the amount of money we would have had to pay Medicare for my mother's three month hospitalization from a very high amount to a negligible amount. Ms. Orellana was always there to keep us updated with how the case was progressing and to answer any of our questions or concerns. Sadly, my mom passed away and I was very touched that Dr. Wald and Ms. Orellana attended her funeral, showing that they are not only incredible professionals but also incredible people who genuinely care about their clients. It was a very difficult year for my mom and for my entire family, but as with all of life's difficulties, there are also many blessings that we may not realize until later. I thank God that we were led to the Kelley/Uustal law firm and for Dr. Wald and Ms. Orellana's hard work. Throughout the entire process, I felt at ease knowing that my mother's case was in great hands. I feel very blessed to have been helped by such great people during such a difficult time and I truly give the law firm of Kelley/Uustal the HIGHEST of recommendations. read more

I had the pleasure of working with Kelley/Uustal Attorneys after an auto accident in the summer of 2016. Connecting with the firm remotely, Carolina Florez and Susan Kaufman worked closely with my family and me to clarify all parts of the case and make sure I had a thorough understanding of what was happening. Kristin Bianculli worked diligently on my case to earn a fair settlement for my recovery from the accident. I cannot thank Kelley/Uustal or recommend them highly enough. read more

Kelley Uustal did very little to help me. They took my case and sat on it doing nothing for months. I complained and requested to speak with an actual attorney from the firm. They gave me the run around. And I never did get to speak to an attorney. At Kelley Uustal you deal with a pencil pusher and not an attorney. When I found that out I sent them a letter and said that I did not want them to represent me any longer. In turn they liened my case so they guaranteed themselves money from my suit. It seems to me if one is not satisfied with a law firm's representation one should be able to cut the tie. But with Kelley Uustal that is not the case; they lien. Be very careful of this law firm. I wish that I never contacted them. Why should they get any money... read more

I have to admit that when I got into a car accident in FL I was dreading working with a law firm. However, Kelley/Uustal made the process so easy and even continued working with me when I moved to Chicago. My lawyer Kristin Bianculli was on point. Michelle Clark went above and beyond my expectations from the very first phone call. She was always there to answer my questions no matter how trivial. She's very empathetic and genuinely cares about her clients. I also have to give a shout out to Celeste. She was very honest and up front and always available to answer my questions. I would recommend Kelley/Uustal to all of my friends and family. read more

I'm very pleased with the service of Attorney Kristin Bianculli and Paralegal Michelle Clark for the hard work and dedication of my case. Highly recommended!!! read more

Bonnie Navin with Kelley/Uustal helped me a few years ago with the sale of a horse. I had recently become involved in the equine world and it was all very new to me. She was extremely helpful and protective - she made sure that the deal went smoothly. I really can't say enough about how professional she is. I would recommend anyone involved in the equine community to use Bonnie and I most definitely will hire her again. read more

On a lark, I emailed the Kelley/Uustal law firm with regard to a letter to the editor they had written to the Fort Myers News Press in an attempt to get folks with current vehicle recalls moving to ensure their vehicles get repaired by dealers. I wanted to know - exactly what is the point? The shortage of parts is so vast that the time to wait for repair is indefinite. Well, the law firm responded with some short, sweet advice - and they did not have to. End result - I was given a free rental car, and got extremely high visibility from Chrysler case management to ensure I pay for nothing - and low and behold - Chrysler was able to ship and replace my Takata airbag with a new 2015 TRW model. In short, Ms. Romero and Mr. Uustal provided me with some guidance that was extremely effective - so much so that 10 days AFTER my airbag was completely replaced - I received the actual recall from FCA. You simply do not see this kind of effectiveness anymore, anywhere; but not with Kelley/Uustal, they re top notch. After serving 27 years in the US Army I truly appreciate clear, concise and decisive action; I still marvel at my success and their assessments and advice were spot on. I would actively seek these folks out for any legal purpose - even to serve in combat - that is how much I trust them. They are motivated, quick to respond, selfless in their commitment and achieve superior results with finesse and class. read more