I had been fighting with American Home Shield for 3 weeks ro try and get someone out here to fix my…read morewater heater. I finally gave up and found my own. Soft water by George called me on a Sunday afternoon and came right out that day to check it out. Need a new water heater. Gave us a quote and was willing to split the payment between 2 separate CC. They were her the next morning and now I have hot water again. These guys are a life saver.

Great company - outstanding customer service & pricing. They stand behind their work!read more

My wife and I contracted with O'Rourke Groundwater Developing, and were pleased with the end…read moreresults. Specifically, our property is relatively high and posed some obstacles early on, however their skills, perseverance, and overall methodology in meeting the challenges at hand, produced a beautiful well. Therefore, it is with sincere gratitude and without reservation, I post this review. Sincerely, Brian Jude Loiacono

The owners are great. We've used them for fracking and for other things. They came out on…read morethanksgiving one time to help us with our pump. Couldn't say enough good things about this company I would recommend this company to anyone that is looking to have anything done with their well!

We are very pleased with our new well that was drilled in a difficult location on Black Lake. These…read morefolks are professional and courteous always. Mike senior and son represent 3rd and 4th generation of well drilling expertise in the area. They know their stuff.

Came home from wintering in the south to find no water. I mostly determined it was the pump. They…read morecame the next day and replaced it. Then helped find leaks. Great job!

Peru N.Y. I had a good experience from the customer service…read more in communicating and booking To Austin, & Dylan showing up at the house to work on the well. They were professional, helpful, & hardworking Young men. They kept working till the job was finished. Thank you

As a fellow local business owner (Foundation Homes of CNY), I've thought long and hard before…read moreposting this review. I'm sharing it to warn other homeowners and industry professionals. I had a long-standing relationship with Amber Wells / Amber Water Pros that was, for years, very positive and professional. We worked together on numerous projects over multiple years totaling hundreds of thousands of dollars. They also installed a $40,000+ well/water treatment system at my personal residence. Until this dispute, I had no issues with Amber personally or professionally. What happened (documented): On or about September 12, 2023, during excavation for a water line, Amber's excavator struck and severely damaged an underground electrical service wire, causing loss of power and significant disruption. After investigation, it was determined the damaged line could not be practically repaired and a new line needed to be installed. Licensed trades (electrician + sitework for excavation/re-trenching/backfilling) completed the repair/replacement work for approximately $3,900. Throughout the repair process, Amber and I stayed in communication and it appeared we were aligned on the resolution. After receiving the final invoices, Foundation sent Amber a formal letter on November 7, 2023, documenting the costs and stating they would be deducted from Amber's outstanding invoice. Amber received and cashed the check, then requested additional documentation to submit to their insurance carrier, so we reasonably believed the matter was settled. Months later, Amber's insurance carrier (Selective) contacted me about a claim related to the same damages, which I understand was ultimately denied. After that denial, Amber filed a summons and complaint seeking $3,900, as if the prior offset/payment had not occurred. Amber also filed a lien against my personal residence (which was improper and later removed by Amber's counsel). I then had to engage counsel and attempted to resolve the matter amicably, but those efforts were unsuccessful. The dispute went to arbitration, and Amber was ultimately awarded the original balance. My understanding is that Amber prevailed largely because their contract controlled and my November 7, 2023 letter did not contain the legally required "accord and satisfaction" language. Bottom line: While $3,900 is significant, I don't understand the actions taken here--especially given the earlier acceptance of the offset (cashing the check and requesting documentation for an insurance claim) and the subsequent escalation after the insurance denial. In my view, it was not handled reasonably and it was not worth destroying a long-standing relationship. Takeaway: Document everything, confirm responsibility for damage in writing, keep invoices/photos/communications, and be crystal clear about dispute resolution terms before work begins. For more information: amberwaterprosdispute.com

I had the pleasure of working with this local company last week. We needed a well expert and they…read morewere the ones to call. They were able to send someone out the next morning even supplying a time frame of when to expect them. I met Dlyan and I was able to explain what we thought was the issue. After listening, he worked very hard to restore our water. However, it was beyond what he could do on his own. He was thorough and explained all the possible solutions. Dylan then took it upon himself to call the office and see how quickly we could get on the schedule. We were able to get it scheduled quickly, and Dlyan came back with Austin to repair my water line from the well to the house. Everything was explained and what was involved in the replacement of the water line. They were even able to move a tree out of the way to be replanted when the job was done. I really appreciated the effort to save my tree. After working all afternoon, past dinner and into the evening they restored our water! I can't thank Dlyan and Austin enough for all the constant problem solving and keeping me updated. We were very thankful to have water again. They kept their promise and returned on the next business day to finishing backfilling the trench for the water line. Plus, they replanted me tree. I would highly recommend Dlyan and Austin with Amber Water Pros.

From the owner: Professional Well Contractor providing Wells, Water Conditioning, Water Systems, Specialty Drilling…read moreand Consulting to all of Upstate and Central NY Since 1968. Residential / Commercial / Municipal / Farms / Mining Wells and Specialty Drilling up to 24 inch diameter Year-round operations. Most wells drilled in 1 day!

We high recommend Sterling! Thank you so much for helping us with our pressure issue during the…read moreholidays! The guys that came out were Professional and efficient. They Have previously dug a well for us on another property. Another excellent job . Thanks for your help and great customer service! Don't hesitate to contact this team!

We had a great experience with Sterling Well Drilling. Cathy was extremely organized and helpful…read moreand Paul proved to be knowledgeable and professional in all of our dealings with him. We experienced an emergency situation when our well ran dry, and Paul responded by coming out to assess the situation hours after we called. Whenever we contacted Sterling, Cathy either picked up the phone or called us back within minutes of receiving our voicemail. Cathy also gave us accurate and detailed information about the charges we should expect, in dealing with the unpredictable nature of well-drilling. We are especially grateful to Paul for clearing his schedule to help us in our emergency by drilling our new well the week after we called him, even though his schedule was full. He and his crew were knowledgeable, professional, personable, efficient and good-communicators. When the well's yield appeared to be low, Paul calmly explained our options going forward and patiently gave us time to make our decision on how to proceed. We are now the proud owners of a working well and we highly recommend Sterling Well Drilling.

Outstanding from start to finish. Absolutely recommend. Crew and owner on site delivered high…read morequality well with superior service before during and after the job.