Picked up my Dixon lawnmower after they were to put a new belt on. They had the unit for weeks. They put on a new belt last year, which had 5 hours of run time on it. It fell off first time I mowed this spring. They also said it needed all new springs and pulley's, est. $500. I said just replace the belt and one spring that was missing. They charged over one hour of time to replace a 10 minute belt replacement. Five years ago my nephew replaced the same belt in less than five minutes. Total bill for belt and spring was over $199.
Either the tech was incompetent on replacing the belt or padding his time. I brought the excessive charges to the clerk upon check out and the fact that I paid over $500 last year for a new belt and other service on the mower. It fell on uncaring ears.
Needless to say, I will find a more timely and reasonably priced mower service store next time. After buying 3 mowers and many service calls, over the last decades, my last dollar spent at this store is over.
You make your own call, but I strongly suggest you get an estimate on the time they say is needed to replace a part. read more