I had a wonderful experience at Keffer Kia Mooresville! Morris made my car buying experience seamless. I love my Carnival and have already recommended this location to friends. Couldn't be happier, thank you Keffer Kia! read more

ust a reminder on how dishonest the people are. Timmy should read that How to be a Christian book on the shelf behind his desk. UPDATE V2: Went to court today. I lost!! Rick showed up with an invalid copy of the "We Owe" document showing they owe me nothing. He had the version of the document I signed before we signed the document reflecting the agreement to repair the suspension that I attached here months ago. His document was not in my package at all. It just goes to show they will not only lie to you but place their hand on a bible, and lie to a judge under oath. As I said previously...unethical and dishonest. I suppose I'm done.....Maybe I purchased a used GMC Denali from Keffer Kia. I got home and realized there was hail damage and remnants from highway paint, and broken running boards. During the purchase we found a suspension problem and in writing they agreed to repair the issue. After a couple of BBB complaints they agreed to finally take the truck in. I got the truck back after almost 3 weeks and nothing but the partial hail damage repair. The costliest part (the roof) was never touched. I still have the suspension problem and now have to hire a lawyer. On 10/22 I asked for the gap insurance and service plan to be cancelled ($5500). They claim they sent a refund to the bank but as of today 2/5 It is still not showing credited to my account. They gave me an image of a check but that means nothing. I can write a check for a million dollars and put it in my desk drawer and it means absolutely nothing. Jason told me the sales folks were suppose to inform any prospective buyer the auto assist running boards were broken. That was not disclosed to me until 2 months after I purchased the truck. Really disappointed and unhappy I have to get a lawyer involved but I've tried everything to reason with them. I have been buying cars since before most of these folks were born and these people are the most dishonest and unethical people I have ever worked with. I'm left with $2500 for hail damage, $2300 for suspension repair, and $1900 for running boards. I already spent $800 trying to remove the highway line paint. UPDATE: Tired of playing. I paid to have a lawsuit filed today.- 2/6 read more

They are very good at bait and switch, so if you're looking for a 2025 AWD they will show you a 2024 FWD vehicle. They also will tell you they're giving you prestige service and then it'll be on your contract with a cost. They hide the sticker in the glove compartment so you can't see it. Indoctrination is marginal at best. Our salesman also told us our tires were "definitely low profile" when they're not. Anything they tell you, believe the opposite. And we're not alone. They just pulled the same BS in a neighbor of ours. Go to Paramount Kia in Hickory. read more

Called morning of for an oil change and Matt got me in right away. Great service - in and out and they offered to drive me to get a bite to eat if I was hungry. read more

Service department here are set to scam you...specifically service advisor, Sal Curatolo and the green service tech who messed with my daughter's 2016 KIA Forte's rear brakes! We found a problem with the left rear caliper (likely seized) while replacing her rear pads and rotors. Due to time constraints, we agreed to schedule a service call at what we assumed was a reputable dealer. When the service call was placed online, we duly noted the caliper issue and that my daughter would wait during the 1:45pm appointment. Not only did they make her wait at least two hours before even looking at her vehicle, the inexperienced technician decided to take it out on the "highway" and "couldn't get it over 62 MPH"!!! No Sh*t Sherlock!!! We told you the left rear caliper was likely seized!!! And, the video I was shown, Clearly shows that tech inspected everything without pulling rear tires off! Of course, the service advisor was going to stand behind this horrible way of troubleshooting. YES, I got beyond perturbed on the phone with him. I was working in South Charlotte and he was in Mooresville, screwing my daughter over at the tune of a $2,000 rear brake job because he knew she was a 22 y.o. college student who needed her car a day before returning to Spring Semester. Hey Sal! Karma's a b*tch! Remember how I feel now...and what you will feel when your daughter grows up and needs professional service at a respectable price and gets fleeced ;) Lesson learned. No more Keffer. read more

Bought my new car last week at Keffer Kia in Mooresville. My salesman was Kevin. Everyone I dealt with was extremely nice and helpful. This is my 4th Kia and I love the ability to make my car deal in my hometown. Thanks Kevin and Keffer Kia, see you in four years when my lease is up!!!! read more

please be careful! we purchased a kia sorento from carvana. the engine failed. there was no way for us to have known about a "ksds" service bulletin or that it had never been repaired. after obtaining service records, we discovered that the vehicle had been in keffer kia for service on two occasions after the service bullitin for the ksds repair. keffer kia refuses to take responsibility. corporate kia states they cannot hold keffer kia responsible because keffer kia is an independently owned dealership. be very careful! read more

I bought a vehicle from this car dealership. And I was made a fool of and I have no one to blame but myself. They kept us busy with paperwork that meant nothing and let us believe we were getting a great deal. I would suggest you watch this dealership as they knew what they were doing and knew they were taking advantage of us. I would make sure you slow them down and make sure they don't slip extra costs. Would not recommend this company. read more

RUN from this dealer!!!!! Attempted to charge me a $7000.00 market adjustment on a Kia Carnival. Courtney (sales) and Rob(Manager) both are blatant liars and crooks by feebly attempting to justify the vehicle price. Just stay away from KEFFER!!!!! RUN read more

Had it not been for Michael Johnson in accounting, this would be a 1-star review. I had a bad experience purchasing a certified used vehicle from this location and Michael helped make up for what his colleagues and/or this business lacks which seems to be integrity or attention to detail or both. I see other reviews about the bait-and-switch tactic and I wish I had discovered these reviews prior to committing to purchasing this vehicle here. I had a similar experience wherein they advertised the car as CPO (Certified Pre-Owned) for a particular price and then when I went to purchase it they asked if I would like to add the certification (...what?). You can't advertise a car as certified used (see screenshot) and then turn around and say it's actually not certified but you can pay more $ to have it certified. It was obvious that they would be receiving way over market value for the car as a result. I could have reported them and kept looking but I had been looking for this specific year, model, and color in manual shift and certified for quite a while. It didn't end at $ issues sadly... Even though the description said "PRISTINE!" I still did my due diligence and specifically asked the salesperson to inspect the vehicle on my behalf and tell me if there was any damage at all (out-of-state purchase) since any flaws would of course positively affect my negotiating power. They said there was nothing wrong so I purchased the car and when it arrived on the truck, I immediately saw two areas of damage (see photos). Complaining to the transport company who I assumed caused the damage, they showed me that they had marked those areas of damage prior to loading the vehicle onto their truck and the dealership had even signed off on it. So there was obvious damage and the dealership didn't disclose it. I had to spend more time and money to fix the two damaged areas. Fortunately, Michael fought on my behalf to have me reimbursed by the dealership! Hugely generous of him to spend time and energy on this and ensure that the right thing was done. He added 3 more stars to this review as a result. Bonus: the engine on the car died after a few months. Fortunately, because I 'added' the certification to the deal, the cost of replacing it was covered. Massively inconvenient and took weeks but it was covered. Praying the rest of it remains intact and I can get the most value out of it from here on out. Michael is a great guy! I don't think he's a salesperson, he's in accounting, but ask for him. read more

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BEWARE!!! I purchased a Kia Sportage two years ago with an extended warranty, It has been well maintained with records. All of a sudden it started shaking so I took it to a mechanic and it needs a new motor. He said that it probably had this problem when I bought it. I am still making payments on this vehicle. My daughter purchased a Nissan Altima from there a few months later after I purchased mine. Four months after she bought it the transmission went out, and she is still making payments. So we both have vehicles that can't be driven and still making payments on. The transmission is $5,000 and the motor is $6,500. My daughter lost her job because of the lack of transportation and I have to rely on other people to take me back and forth to work. So if you want reliable transportation then do not purchase anything from Keffer Kia Mooresville. read more

I was going to go here to look at a new kia but after reading all the reviews i think i will stay clear of them.

Not only did they lie about the car, payment amount. They told Sirius my info n they started my free 3 months service. I told Sirius I did not was Satellite radio. Tired of fighting with Sirius, they can get Kia to pay for it. Tried to get them to talk to me but they gave me the run around. Failed to give me a paper tag, got message that my tag expired in August. Can't afford to get it renewed. Have ask several time what was going on. Never got an answer. read more

I sold them a car and they wouldn't give me the ball portion of my hitch. The sales manager, Dallas, lied about "it was stolen last night on the lot" even though last night I couldn't pick it up because "the finance manager drove it home!" If they'll lie about something as simple as that they will surely lie to you during your sale and financing! Buyer Beware!!!! read more

Recommend getting everything in writing. We came to a verbal agreement on price to purchase a vehicle and the final contact included an additional $1k charge for me to finance the vehicle. Salesperson, Sales Manager, and Finance Manager were all unable to adequately explain why this was being added back. Walked out of the dealership after signing 95% of the paperwork and running my credit which was a complete was a complete waste of time. read more

Like many other reviews, typical bait and switch behavior. I bought a vehicle from this dealership two years ago. The listing online showed a great price. It was only after they ran my credit and had me sign the contract that they gave me the final price which was ~5k more than listed online. At the time I figured that was on me for not being more direct. But I have since learned this behavior happens quite a bit at this dealership and is in fact illegal. Find another place to buy your vehicle. read more

Scammed me by taking a piece out of my car then trying to resell it to me for $100. Making it so my break lights stay on to force me into purchase of that piece. Also kill both my front headlights and wouldn't admit to it or do anything about it! read more

Full disclosure I did purchase a vehicle from Keffer but it will definitely be the last I purchase from them. In short - avoid this dealer! As others have said, this is not an honest dealership. I live over an hour a way so three times via text and email I confirmed they had the vehicle I wanted at the price agreed. When I showed up the sales person and manager met me at the door and immediately started making excuses why they didn't have the vehicle. The manager said he would make it right that they don't do bait & switch (which is exactly what they were doing) he admitted he knew before I was on the way that he didn't have the vehicle. But he decided he would "earn" my business when I got there. After multiple hours and frankly wearing me down, I did lease a vehicle for more than we had originally agreed. My adult daughter was looking for a vehicle a few weeks later and due to vehicle shortages ended up calling Keffer since they had one. I went with her just for moral support and surprise, surprise they pulled the EXACT same bait and switch deal on her. Telling her they had the car but it had more features so it would be more. This time we walked! The end of this story for her was she got the exact deal she was promised from Union Kia the next day. I was shocked to hear from the Union Kia dealer that Keffer is a sister store. It was definitely a tale of two dealerships I would highly recommend you avoid Keffer and go straight to Union Kia for a excellent experience! read more

The staff at Keffer Kia really hooked us up! Traded in a 2018 lease and bought a 2020 Sorrento. They made sure we got every incentive and a new 50' tv! The staff was top notch! Harleigh was so so good to our 3 year old daughter- I think they talked for a good hour about every topic under the sun! Jeremy was also a straight shooter and was very professional with a great personality. Great experience. read more

Absolutely terrible dealership. First off while my wife filled out paperwork on a 2021 Kia Sorento I asked her salesman (an older gentleman named Michael) about the 2nd key his response was yes we have it in the back. I'll make sure y'all get it. After paperwork was signed and deal was done I asked him about the key and his response then was oh there's just the one. Secondly my wife has had the car less than a month and she notices a squealing coming from the rear of the vehicle while braking. I look at the pads and rotors and see a rust ring around the rotor where the pad isnt touching all the way like it's glazed so I bring the car to them twice to fix that neither time have they fixed it. And the navigation in the car doesn't work right so they say well it needs a new radio it'll be over a grand. Okay well she just bought the car with 31k miles on it surely Kia is covering this. Nope it's on us. I feel like Keffer Kia should take some responsibility in these matters considering she hasn't even had the car a month! read more

This dealer promised in writing to buy a car for a particular price. When I arrived at the dealer the apparently dishonest manager tried to do the old double deck shuffle and reneged on the promise. In my opinion this dealership is extremely dishonest and I would never buy a car from them read more

I have never been so disgusted with the dealership like the one at Keffer Kia in Mooresville! Don't go there! I set up an appointment to go in and trade my car in for a new one and they took me in the office right away and wanted to do paperwork not even looking at my car. They were very pushy and it was VERY UNCOMFORTABLE! I then went and took a test drive on two vehicles and liked them, while my son-n-law is the one experienced with dealerships he joined us in the offer they wanted to make us. After talking with the salesman he only wanted to offer us $500 for my 2012, no light on dashboard, never been wreaked, well kept up car after they had a deal going on that they needed MY kind of car for stock and would pay up to $2000 on trade ins. My son-n-law turned down the offer and proceeded to tell the salesman that they had our info and could contact us if they changed their minds on negotiation of price, the salesman proceeded to go get his senior rep and he approached us with such an ugly attitude and he proceeded to say THEY was not going to give us more than $500 for car, we got up and as we was walking out the senior rep was looking for an argument and was saying things under his breath and was VERY UNPROFESSIONAL!! Who does this?? My son-n-law said we wouldn't be back and the senior rep came storming out of his almost half way into his office and stood by the door that we all was walking out of and just glared at my son-n-law looking like he wanted to duke it out! All we wanted was to talk and apparently he needed a nap or shouldnt have come in for the day! As my son-n-law said, we won't be going back, we know the worth of my car and we will not just hand over my paid off, well kept car! this dealership is VERY VERY VERY UNPROFESSIONAL! read more

Blatant liars. Sending me emails saying a "customer" is interested in buying my 3rd vehicle I own a Toyota Echo. It goes on to say they "might" be willing to pay more than blue book value. There is no customer. A conversation with the Pre-owned manager never took place over the value of the car. It's a series of lies designed to get you in the door. Btw. The vehicle is 17 years old with 221k on it. They know that. Run away Fast read more

Keffer Kia - Car Dealers Near Me - Mooresville, North Carolina

I bought a used Kia SUV from Keffer Kia. After a few days of purchasing it, I noticed a dent, scratches and missing paint from bumper. I immediately contacted the Used Car Salesman Manager and after he took a look at it he said that they would fix it and give me a loaner car. Lisa from the Service Dept and Ray the Service Manager kept me updated on repair of car and made sure I was taken care of the whole time. When I picked up car it was detailed inside and out and had a full tank of gas. Ray went above and beyond. Thank you Ray and Keffer Kia for your awesome customer service! You have made a customer for life and I will be sending friends and family your way! read more

This all started on May 23, 2024. I went down to Keffer Kia in Mooresville NC. to look for a new car and trade in my 2017 dodge ram. Alex, the sales person greeted me at the door to help me find a car. I was not in a rush to buy a car. I told them several times but anyway I found the car I liked, but then he told me about a different one that was in the back we went looking for it, but actually got sent out to get the windows tinted. We went back in. to do paperwork and I told him I would like to go through my bank teachers federal credit union. He went up to the sales counter, said that he called that they called my bank and show me the rate that they gave me what the monthly payment would be I couldn't believe that it was that high but I was like OK so we finalize the deal the next day on May 24 I had called my bank to see if Anyone called and inquired about giving me a rate my bank who keeps records of everything, said that they never got any calls regarding a car loan from Keffer. Next night I went back to the car dealer to let them know that nobody had inquired about me with my bank. They just called as a random customer and my bank, and they gave them a so-called rate and price. I was very upset that they lied. I told them I didn't want the car anymore. They could take the car back.Then Min The customer service manager came over to me and said is what we're gonna do for you. We're gonna give you $55 for four months. it was a holiday weekend so I couldn't come back till Tuesday to pick up the check. I thought everything was OK then now today June 3 I came home and saw I had a letter in the mail from my bank teachers federal credit union that I was late on the payment as per the finance manager he asked why my payment was due. I told him was due that day the 23rd and he said don't pay it we're gonna pay the car off for you. I said OK then finding out today.Keffer Kia Did not send a check out as to my banks knowledge because my bank did not receive any payment I called Chia at 2:10 on June 3 and receptionist said she was going to pass through to the finance department. I was on hold for 19 minutes I hung up. I called back at 2:22 PM. Spoke to a different receptionist. I told him my story from the beginning that started with Alex and up until now and I said the girl sent me over to the finance department and nobody answered so I hung up to call back and the second reception said well she should've sent you that you need to talk to Casey. She pays me through theCasey There was no answer. I left a message. I called back at 2:25. I told the receptionist that case he did not answer and this is ridiculous. She paged or found somebody . The person got on the phone he said his first name was Jonathan. I told him what happened and everything else. This is at 3:32 PM. It is now 431 that I am writing this letter to let you know nobody has called me back and I asked the gentleman's name so your name is Jonathan because John like he didn't want to give me his name again so I don't know what kind of game Keffer Kia is playing but it's my credit and I don't think it's right that you trust them and they don't take care of you they could take this car back. I just want my car back and I'll move on to keep my bank that I've had and I'll pay whatever fees and fines I have to do to get in good standing again with my bank teachers federal credit union I would not recommend buying a car or anything from Keffer Kia. read more

They lied about refinancing in 6 months. I called and said this wasn't an option and I only agreed to pay the amount I pay because I knew I could do it for 6 months before I could refinance. Now, I have to get a new loan regardless ( auto loan, refinancing with a new company, or even a personal loan to help readjust) regardless it'll hurt my credit due to them lying about refinancing with them. read more

Salesman, Alex was polite and nice but very dishonest and he did not listen to me. It appears he was only thinking of himself making a bigger commission sale. Alex lied to my face, I see there are alot more negative reviews than positive and that clearly says something about this place. i will not be coming back here. I warn anyone that is wanting a honest salesman DO NOT go to Alex at this place. Maybe there is someone working in this dealership that is honest and listens to the customer. read more

I am very disappointed in my experience at this dealership. I went in knowing exactly what I wanted and had researched extensively. I wanted to lease a specific vehicle. My sales rep understood that and we went on a test drive and he said that it would be doable and in the range I was looking at. Things were going well. However, once we got back to the dealership another employee started pressuring me to purchase instead of lease. I said I knew what I wanted, and I wanted to lease, and he would NOT back down and started to get an attitude. I asked him to please listen to me and to move forward with leasing. He then came back with a lease quote that was almost the same as a purchasing so that I would purchase. I had researched before and based on the cars value, the KIA website, Kelly Blue Book, calling around- a lease should have been in the 300-400 range, not the 700-800 range I was being given. Once I realized I was being taken advantage of (probably because I was alone, young, and a woman) and was going to get no where with this dealership, I left carless and with a hard pull on my credit report. As I was leaving, the sales man who was pressuring me made even more disparaging rude comments that I could hear as I left. read more

Run the other way and dont allow them to try and fix your car. Even though repairs may be under warranty they try to tack on fees for items your didnt ask for. Double dipping on fees from customer and factory? My KIA is leaking oil for the second time in under a year after they supposedly fixed it. The second time just 1500 miles after it was in their shop. I question if they did anything to the car because its losing oil at the same rate as when we brought it in. You have to question if they are scamming the manufacturer and customer. Auto center staff is rude and obnoxious when you question them. Manager hides in his office probably knowing hes scamming people. They have a real comfort level for questionable business practices which indicates they do it a lot. They will likely charge you to hook it up to their computer despite you not needing this done. Just stay away from here. I will never buy another KIA. read more

Alex Acacio was so wonderful! So thoughtful and took care of everything. He is dedicated, kind and a real professional. I would definitely return to Keffer Kia the next time I need a car and will recommend them to any of my family/friends who ask. All thanks to him I purchased the new 2021 Kia K5 GT in Sapphire Blue. The best service I have ever received, EVER! read more

Keffer Kia - Car Dealers Near Me - Mooresville, North Carolina

I had a wonderful experience at Keffer Kia in Mooresville with both Taylor and Joshua. Taylor found the perfect car for us and Joshua was a great salesperson. He was not pushy and took as much time as we needed to find the right car with terms that were comfortable for us. I was very pleased with the service there and look forward to getting all of my service needs done there as well. read more

Do not take your car here!!! They do not know how to communicate, they took car apart without permission and would not let us get car!!!

I hate the car buying process. However, my wife and I had a phenomenal experience at Keffer Kia. We went in looking for a Telluride, and 3 hours later we drove it home. Our sales representativ, Alexander Acacio was fantastic and extremely helpful. If you go to Keffer Kia, ask for Alexander! read more

I FOUND MY DREAM CAR!!! It was the perfect color, perfect interior, everything was great! We called ahead to make sure everything would work out. We got to the dealership and test drove it, it was absolutely the best car ever! (In my eyes) While we were negotiating for several hours on the price (Because they promised a price over the phone and would not honor it in person), they sold it out from under us. I WILL NEVER RECOMMEND KEFFER KIA IN MOORSEVILLE... EVER! Worst time I've ever had at a dealership. We were treated so poorly. If I could give zero stars I would!! Please DO NOT BUY FROM THEM!! read more

Do not buy from them!!!! They have the worst service I have ever seen. 2021 seltos in shop for 2 1/2 months getting its 3rd transmission and now a new turbo. 32,000 miles. All warranty. They tell you they will keep in touch with you but they don't, I had to call them once a week hearing the same story over and over. My wife and son picked up the car a month ago when they said it was done, we brought it back 30 minutes later because of a loud noise under the car that the service people said they heard it when she left!!! But never called her to return it!!! 2 1/2 months and they couldn't even give a a curtesy wash but did charge us for a oil change. Please do not buy from them they are nice to get you in a new car but after that you mean nothing to them... read more

Bait and switch. Say they had a car in stock but they didn't. Just wanted to get us in the door.

So I drive an hour to this God forsaken place to trade cars after 1000 calls they sat me up an appointment. I get here and the Ford Flex I came to look at isn't even for sale yet and they aren't sure if it's gonna be. Yes I called this morning and they said it was ready to go! What in the Hell!! And it is still for sale on the website and all the car pages!! read more

We purchased a car in July that had a chip in the windshield at the time we were told by the used car manager that if anything happened they would replace the windshield and they would pay for it well today they kept their word and replaced the windshield this is so rare that people actually do what they say they will do I think everyone needs to hear that their are people who still keep their word and the manager of the used car department and our salesman Justin kept their word read more

Go to A.D for all your car buying needs. He is wonderful and truly makes sure you are comfortable with what you are doing. He even cares weeks after your purchase. He makes sure everything is going okay. Highly recommend him read more

This review is strictly for the repair department. I must say it saddens me to write this, especially because this was my favorite car repair place. My husband and I have brought our vehicles here since purchasing them and before were very satisfied until our most recent visit. First we had to wait over 45 minutes for a car inspection that was to take only 5 minutes, per them!! Then when we came back the next day to pick up my husbands car. He was told to wait for the bill, well they called us to say it was ready, then upon receiving the bill he was charged for work he did not ask for! What makes it worse is the tire rotation HE DID NOT ASK FOR, AND THEY DID NOT TIGHTEN THE LUG-NUTS!! Thankfully he was able to make it home safely! Unfortunately we will not be back! So sad from a place we once valued. read more