Gabriel and David did an amazing job. They were very considerate and explain the process…read more we never used this service before but definitely will again. Highly recommend!!

Yes cleaned the front of our house. The siding looked so dirty but I was told it was Spiders and…read moreall the poop and webs. So weird as it was only on one side of the house. Anyway they did a really nice job. Thanks Paradisus

This company replaced 3 windows. I don't remember the installer's name but he did a great job. Very…read morepleased, would use them again in a heartbeat.

I did my whole main floor with A1 in June 2023, a 17k+ project. Here are the positives and the…read morenegatives from my experience: Positives: -Everyone is polite and kind from the in store team to the installers -Buying process is simple and easy -Big store with lots of options for flooring -Commercial team do an in home visit for measuring and hearing your goals with the project -No surprising add ons to the original costs -The installers are proactive and committed. As an example they noticed there was more material than needed and a discount was applied to our final price -installers have ownership and creativity to address unexpected issues, as an example the piece made for the stairs didn't work and they came in a Saturday to explore solutions to not delay the project -installers are respectful and do their best to keep the areas clean and safe (specially for us with dogs in the house) -after putting a request, commercial representative came to the house for an inspection on the deficiencies and to hear our concerns after the pause in the project (due to defected tiles) -once defected tiles were noticed, A1 took care of the process to return and order additional box without additional costs to us Negatives: -neither a commercial team or project manager comes on the first day with installers to explain the project, introduce the crew and align needs -a project manager never comes to supervise the project or continue to align needs with the customer -you need to be proactive and constant follow up to understand the steps of the project -if the commercial person who is handling your project goes on vacation during your project, the others in the store ask you to wait and hold whatever you need until the person returns -you need to constantly supervise the project. A whole box of tiles came defected and couple tiles were installed before my husband interfered. 3 defected tiles are now part of my house flooring -even after the issue with the stairs or the defected tiles was reported by the installer to the store, neither the project manager or commercial team contacted us proactively, it was always me reaching out and asking for support. -with the need to order a new box of tiles, the finalization of the project was delayed but I only knew that from the installers -after 3 weeks on hold the installers came to finalize the project (landing and spare bedroom) but they were not informed on what exactly they had to do which ended up on them having to return on a Sunday (good point that they returned, bad point on lack of alignment between the A1 team) -the project has deficiencies: defected tiles, stain of caulking on tiles and baseboards with uneven corners. -my husband ended up assessing deficiencies in the baseboards to expedite completion of the project Overall: My expectations were not fully met. We were aware we were paying higher prices with the promise of peace of mind to have a team fully caring for our project and superior quality overall. I am thankful for the kindness, ownership and honesty of everyone from the company. I am somewhat happy with the final result but disappointed with the effort I needed to put in supervision and follow up which made the project draining, stressful and took away the joy of improving my home.

We recently had hardwood floors installed in our living room, dining room, kitchen, and entrance…read moreway. We decided, after many trips to the business, many questions asked and answered patiently by the employees at the front desk and Tom who came to the house to measure, to go with A1. Chris and Matt were our installers. They were awesome from the moment they came into our house. Chris's first statement was.. thankyou for inviting us into your home and that he intended to treat our home as he would treat his own. They were very pleasant and professional and the attention to detail was amazing. Our floors are beautiful and we are very happy with them. Thankyou Chris and Matt for a job well done!!

Booked an appt with Stella about our fireplace not igniting. The tech came in and professionally…read morerepaired the unit in a timely manner. Very nice dealing with these folks. Highly recommend. :) 5 STARS

I would leave 0 stars if possible. Stella's team drilled through the main plumbing stack of my…read morehouse while installing the fireplace. Now the basement is ruined, the side of my house has a hole in it, the fireplace doesn't work and Stella's response is to hang up on me. Waiting over 10 days to hear from her insurance company. She said that I'm on my own and get another gas company to fix it. Do NOT buy from this company.

I had a terrible experience with THIG. I would give 0 stars if I could. I deeply regret believing…read moretheir deceptive advertising and online presence. They put more effort on marketing and commenting on reviews than they do in the quality of their work. At the end of 4 stressful months they pressured me with a disclosure agreement saying I could not claim any issues with their work and or post any negative reviews online or they would fine me $1000 per review. That is the opposite of "exceeding customer expectations" which they claim in their marketing and responses to comments. I did not sign the agreement. It makes me sad to think of how many people must have signed this form scared of the consequences or unwilling to pay the $300 I paid to go see a lawyer for advice. I would therefore argue their online reviews should be considered with caution. To summarize the issues, poor quality work and unprofessionalism: * Terrible project management and scheduling of work * Workers regularly being late or not showing up * Rework of tiles and interior brickwork required * Lack of protection on site after promising multiple times to cover in plastic * Lack of communication throughout the project * Inflation of plumbing and electrical hours charged * Violated electrical codes by covering a switch box in the kitchen with tile

This company has to be rated the 5 stars they deserve…read more Fabulous company to work with. They listen to what you want and get it done. All the workers were so professional and went out of their way to help me out. Would highly recommend!!

Adam Clarke and his team are the best. VERY knowledgeable, experts at what they do and always…read moredeliver exactly what was agreed in a very pleasant and professional manner. Their crews are always friendly, speak English and always clean up afterwards. They also ask if everything was completed to our satisfaction before they leave. I recommend Bartlett in San Rafael very highly.

Great job! Very much appreciated Brie's and Catherine's professionalism! Thank you! RCread more