My horrible shopping experience at Jenny's:…read more If I could give this beauty supply store a rating below zero, it still wouldn't begin to capture the severity of my experience. I am not a Texas native and visited your store to exchange hair for the exact same item in a different color. The purchase had been made the evening prior, and while the receipt wasn't immediately available, we were prepared to provide Apple Pay proof of purchase. At first glance, the store appeared promising--spacious, great music, and a wide selection. Unfortunately, any positive impression was swiftly destroyed by the appalling conduct of your staff. When I approached the register, I greeted the employee with a warm "hello." I received no response. I tried again, assuming she hadn't heard me. Instead of a basic courtesy, I was met with attitude that was cold, dismissive, and flat-out rude. I informed her I needed to exchange hair, and without any customer care, she gestured me toward the customer service counter. What followed was nothing short of disgraceful. There, I encountered Nikki, who approached the situation with the worst attitude I have ever experienced in a retail setting. Without any attempt to listen or assist, she barked, "If you ain't got no receipt, I can't make an exchange." Her tone was aggressive, her demeanor completely unprofessional, and her unwillingness to even try to help was alarming. I asked for a manager, only to be shocked to learn she was the manager. Let me be very clear: the behavior Nikki displayed was not only unacceptable--it was a complete embarrassment to your brand. She lacked polish, professionalism, and even the most basic customer service skills. She did not listen, she did not offer solutions, and when politely corrected on store policy, she became defensive and threatening, stating, "I'm finna stop with this conversation cause it's gone start being combative." This is your manager. Eventually, after persistent advocacy, she handed us a contact card, slammed it on the counter, and stormed off to the back office. We completed our purchase at the front, only to find the receipt in our car minutes later. Upon returning for a refund, we were ignored at the counter. When Nikki emerged again, her demeanor remained combative, unwelcoming, and gruff--matching the poor standards she had already set. She represented your business with the kind of attitude and presentation that would make any customer think twice about ever returning. My daughter, a licensed hairstylist, will not be returning--and she will be informing her clientele and professional network to do the same. Your store is not only poorly managed--it is a textbook example of what happens when people with no business representing a brand are left unchecked. You must do better. Your staff--especially your leadership--needs urgent retraining in professionalism, policy adherence, and basic respect for customers. If this is the tone set by your management, I fear for the long-term reputation of your business. It was an awful experience, and I will never return.

October 2025 6:00ish pm…read more I've been hopping around from Jenny's to Jenny's (this would be my fourth location) to find Remi Gold hair for an upcoming hair appointment. This location had the color I was wanting, but not the inch (18). I WOULD have left with my 3 bundles had I not dealt with such a negative attitude/ impatient energy from an employee today. Pros: Big parking lot and store. It's located right off the highway (behind Burger King). From what I could tell, the store was organized. I only saw the entrance and behind the counter, because the hair I wanted was behind the counter. Security was at the front, stationed- watching. The lines moved quickly, because they have multiple employees working them. Cons- which heavily outweigh any pro that I just gave-- customer service , well the lack thereof --a major employee attitude. I didn't catch her name, so I'll give a description : Short, Asian, deeper voice that sounds "ethnic." At first, she was okay. Informative, but overly informative by stating that the price of the hair I requested would not change, although they were going to stop getting it in. She stated the cost would be going up, and no one would purchase it if they had to raise the price in store, so the price would remain the same- basically no discount... I didn't ask that information. I came in ready to spend over $300 on 3 bundles of Remi Gold. I was well aware of the price-- I just needed to SEE the color options. I asked questions about the 20 inch because the color I wanted wasn't in 18, but in 20. I was going to bite the bullet and pay an extra $20 per bundle. Why not? I finally found the color I wanted. That's when the lady started getting fly mouthed. I simply asked were there any 20 inches at the very top- I couldn't see the numbers on the bottom. She stated that from the 613 on to the left, those were 24 inches (which she again referenced the price of. And again, I didn't ask that). I told her I couldn't see where she was talking about, to which she retorted "I know because I'm the one who stocks these" or something similar; basically saying she puts them out so she knows what she's talking about. Again, I don't know where that statement came from, because it was irrelevant. I was trying to ask her about the other side of the 613, and what inch it was-and she interrupted me again to give me information I did not ask for. I needed a breather because she was taking me too fast. Her tone was naturally loud and could be taken as aggressive, and fast paced, so yes, that coupled with the fact that I kept getting interrupted when asking a simple question- I put my hands on my head. I was about to ask "All I want to know is if there are any 20 inch bundles up there at the top" but before I could even slow the pace down to ask that- she rushes off and finds this other employee (black lady) and says " Can you go over there to help her? Because she's not satisfied with me" BABYYYYYYY that's ALL I had to hear. My friend didn't even know I had left. I spun on my heel so fast. The black lady was just looking at me-- I didn't give her a chance to come over, IFFF she was even going to come over. My friend even said that the woman even said something along the lines of "I ain't got time for this" but I'm glad I didn't hear that because my patience was 100% gone after that FIRST comment. I left. And girl, bye, because I'll be damned if I spend any money in there with an attitude like that. And if that was the ONLY store in the metroplex that had the colors I wanted, I wouldn't be getting them!

Max Beauty is a well organized store. I was quite impressed with the selection of every kind of…read moreproduct I was looking for. Only complaint is not a diverse selection of nail polish brands, but the brand that they do have has an extensive color selection. The prices are incredible and I didn't look at anything that I thought was overpriced or a rip off.

I almost drove by this place but decided to pop in on a whim. So glad I did! The wig selection here…read moreis great!! Probably the best selection of wigs and extensions I've seen at shops in the area thus far, I was very impressed. I took a look at other products and it's pretty standard in terms of other hair products though I didn't see as much variety (for example, they only had two lines of crime of nature products). Overall, for wigs/weaves this will be my new default store. left with three new wigs and a plan to return.

This is the largest and closest (at least that I know of) place to the Duncanville/Cedar Hill area…read morewhere you can get all your ethnic hair needs. They have several rows of different types of hair extensions and an arsenal of different hair gels, creams, pomades and sprays. Additionally, you can find random items like lipstick, nail polish and jewelry. Also, the prices are pretty good here, so I highly recommend Hair Depot if you're in the area.

This place is gigantic!! Our has everything you need in a beauty supply store. I saw hair color…read morechoices that I have never seen in other stores so I picked out a new shade for myself and loved it. The prices are comparable to other supply stores and the store is clean and very well organized. The lines at the cashier can be a bit of a wait but that's because there are lots of customers, it is a very busy place. Overall I recommend it and it will now be my go to Beauty supply store even if I do live 25 miles away.

This beauty supply had ALL the things!!!!!it was really well stocked and had lots of products to…read morechose from!!! I found so much locing gels combs brushes etc lots of creams custards gels and more!!!!

I went there for a wig and was very pleased with the selection and the prices seemed to be fair.read more

I found everything I wanted at the right price. I knew I would. I received the upmost respect as…read morewell. I will return again.

This place has gone down sooooo much! Broken merchandise can't be returned and in true fashion,…read more"we're" treated like the criminal! Shop here if you got money to waste!

Options are very, very limited. Not many products at this store. Been going there for over year,…read moreand they are always out of stuff.

I like this beauty supply. I have been here several times and I have always been treated fairly…read morewhether or not I walk out with a purchase. They are always nice and helpful and that keeps me coming back. What I like most about this place is that their wig selection, though small, is very good in terms of color. They carry some nice combinations when in stock (which is usually) that I cannot find anywhere else. I like variation versus the normal full black/brown that most stores stock. The prices are just okay. Definitely not the lowest but definitely not the highest. Product selection is basic plus one. You can find what you need.

Has everything I need! Nice products and easy access off road. Would recommend to shoppers and…read morenewcomers go the area.

Their lashes are so freaking dope ‼‼‼ I screamed oh and had to do my usual stock update for work…read moretypical beauty supply professional service cashier was kind to me that's about it I'll come back again

It's seems a bit cramped, the aisles block view of their full stock. When you first walk in all you…read moresee are weave hair and wigs but they have a full range of hair and face products. My biggest gripe is that you have to ask them for popular items like Kaleidoscope Miracle Drops or Skin Tight. There are many other products that are behind the counter only. What makes me dislike that sometimes you like to shop in peace and compare brands or have to wait in line just to see a product.

Poor service. They close earlier than the posted times pre-COVID 19. At least 15 to 30 minutes…read moreearly.