AVOID AT ALL COSTS. Absolutely disgraceful service. My wedding dress was given to KC dry cleaners Mitchelton on the 17th of May, 2 days after my wedding. I was told to come back on the 24th of June, 6 weeks later and my dress would be ready. I arrived on the 25th of June only to be told my Dress wasn't there and they didn't know where it was but they'd give me a call once they find out. No call back, I called on the 28th of June to follow up and they couldn't even give me an estimate on when my dress would be ready. Called again in July got told there is delays because of covid... even though COVID is almost non existent here in Brisbane and the factory is in Fortitude Valley... in Brisbane.
11 weeks later, its now August. STILL hadn't heard about my dress. 13 weeks... STILL no news... Got a hold of Vicki who ACTUALLY chased my dress FINALLY, Unlike Barbara who kept saying she'd call us back but never did. 14 weeks later and a lot of back and forth Vicki advises that the dress hasn't even been started, I asked for it back at this point. FINALLY got my dress back, the mud has set and dyed the dress. The dress is now with LEONS dry cleaning who's service is a million times better than KC. I'll be making the drive to Leons from now on because KC was an absolutely shocking experience. They've lost a regular customer. read more