This woman was hired by my sister to clean her new home. She was paid to clean duct a deep cleaning. She did not clean even the most basic of things, much less a deep clean. The other reviews all state the same experiences. She has refused to send my sister a refund, and has instead taken to social media to talk about my sisters personal home. read more

I just got into Chattanooga, TN from an across the country move/drive and needed some help getting my new home into working order. Kayla's Kleaning scheduled me in and got me up and running in less than 6 hours time from my arrival and I was able to sleep in my new home on my first night. They totally exceeded all of my expectations and were very friendly and thorough! read more

I was really looking forward to having someone come clean our house before we welcomed our baby to the world. Based on the reviews I was expecting to have a great experience, however that was not the case. Kayla and her coworker did show up to do the deep clean, however I was told they would be here for 3-4 hours and I was given a quote I felt was fairly reasonable for 2 people. (This was after a $120 discount.) Scheduling was not easy as we agreed upon a date and I told her the time we would be home. She said that wasn't a problem. I texted the day before to confirm and she informed me she would be coming over while no one was home. My husband then had to work from home as we have a dog who doesn't do well with strangers. After just under 2 hours (per our ring doorbell) and my husband who was home, they left. When I got home I found that decor on the walls and counter spaces were not dusted. Light fixtures weren't dusted, the oven wasn't cleaned, the top of the refrigerator was still covered in dust as well as the kitchen cabinets. I could go on. I wouldn't even consider this a basic clean given the places I found dust. I am very thankful she came out, however this was not the clean we agreed upon. I contacted her and she sadly made excuses and said she would be happy to come out and finish the job. We scheduled another date and my husband again took off work early. She did not show up and never contacted us until we reached out. We rescheduled AGAIN. This time she was a no show and has now ghosted us! We have requested a partial refund and have not heard anything after calling, texting and even my dad who had previously used her tried calling and nothing. I am very disappointed and gave her the benefit of the doubt after the first cleaning but that was a mistake. read more