UPDATE: Kaytlyn finally responded to our email that was sent over 2 months ago, where we expressed our disappointments and requested a refund for the product that she did not deliver. She only responded because I left the below review, and in her email she agreed to honor that refund request; however, after providing refund details, we were met with an NDA in order to receive said refund. This is a testament to her true business practices and lack of ownership and care.
We're incredibly disappointed with our experience having Kaytlyn photograph our wedding. After having a great experience getting engagement photos taken with her, we were shocked to see her lack of care and ownership when she called out sick on our wedding day, did not deliver photos in a timely manner, did not deliver the product we paid for, and did not respond to our requests for communication concerning these events. The backup photographer that we received was great, and the editing is good, but for what we paid and for the trust we lost, we cannot ever recommend anyone to Kaytlyn for wedding photography. read more