I've often said that finding a shrink that's a good fit is harder than finding a spouse. I think…read moreit's important to note up front that my experience with Jenny is not necessarily indicative of an experience someone else would have. Sometimes it's just not a good fit between two people, and I think that was the case here.
After going through some pretty major things last year, I sought out professional help but I didn't have any luck in finding someone who was a good fit, so I just kind of gave up and decided to ignore my problems... Yeah, that didn't really work out and I don't recommend it.
When I finally admitted that I needed to deal with things and reached out for help, a friend recommended Jenny to me. That friend had success with her and seemed to think it would be a good fit. Since I trust this friend's opinion and advice, I gave Jenny a call.
It took 3 phone calls and my friend calling her on my behalf before she called me back. It was very frustrating, because for most people I think that taking that first step and admitting you need help is very scary, and when your calls are not returned it can be discouraging. When we finally spoke she said she had returned my call and left a message for me, but I never had any missed calls or voicemails from her so it struck me as odd. That should have been a red flag, but again... I trusted my friend's recommendation and moved forward.
At my first appointment, Jenny explained how everything worked with EMDR and started taking a history on me. There were things I knew I needed to work on, so we covered those and some other things that came up. I felt at ease with her, so I decided to give it a whirl.
One drawback was that this office doesn't deal with insurance companies directly - you pay out of pocket and then submit for reimbursement. Since my insurance isn't the greatest, I have no out of network coverage so I would not be getting reimbursed for any of this. But, I rationalized it in my head and thought that the investment in me and my mental health would be worth it. I truly believed that.
Over the course of the next few sessions I didn't feel that EMDR was working for me and I would be better served with talk therapy. That, and while the location of this office is convenient, it's pretty hard to be in a room trying to focus during EMDR and you have the Michigan Ave. traffic and sirens going on outside and the phones of the company next door ringing so loud you can hear them through the wall. It wasn't the best environment. I also felt that after a few sessions I should have noted some progress, but I didn't feel like we had moved forward. In her defense, she did say that we would start off slow, but time is money, and I had neither to spare (which we discussed during the first session) while I spun my wheels week after week. I had every intention of discussing this with her to see how to move forward. But...
Two weeks ago I needed to shuffle around my schedule so I called and left a message to reschedule an appointment we had set up. Two days later, I hadn't heard back. I called again. I finally got a call back, and she admitted the voicemail system they used was "archaic." That wasn't comforting - this is a mental health office, and while none of my needs are urgent, what would happen if someone else's were and the messages weren't getting through?
We rescheduled, but as the time passed and I knew the discussion I was going to have with her I was uncertain as to whether or not I wanted to waste our time (and my money) by going in, so I left a voicemail expressing my concerns about whether EMDR was working for me, whether or not I should come in, and if she could give me a referral for someone who did talk therapy as I still wanted to work on things. I asked to set up a time to talk on the phone about all of the above.
Not only did I not receive a call back, but today I received a voicemail about 15 minutes after my scheduled appointment time asking where I was.
Frustrated doesn't even begin to cover it.
I called back and left yet another voicemail recapping the previous one I had left. At this point though, I haven't heard back and I don't think there's much more to discuss. While I admit that EMDR is not for me, I was initially willing to explore talk therapy with her if she was willing to do so, but after the continued phone fiasco I think I'm better off going elsewhere.
I hate that it ended this way, but whether you're a mental health professional or a trapeze instructor, there are basic functions of any business that need to be done. Returning your client's phone calls in a timely fashion is pretty high up on that list.
Back to square one I go...