I actually bought my wedding dress here, but am still giving it one star as I kick myself to spending money here. I came here because they were having a sample sale. Weddings are expensive, wedding dresses are exorbitant, so any money off is a good thing. I also wanted to come here because there were gorgeous dresses displayed in the window. Gorgeous dresses + sale seemed like a good plan. First of all, I filled out an online form via their website to make an appointment. I received no response, so emailed directly. I got a response asking what time of day I would like my appointment, but then never got a response to my reply email. I was going to write Kavelle off once and for all when my bridesmaid phoned and was able to confirm my appointment. The day of, I arrived on time and rang the bell for entry, and waited. And waited. And waited. I rang a few times and spent quite a bit of time waiting before I was let in. I was allocated Kavelle's mother as my dressing attendant and this is where things started going seriously downhill. She was uninterested, sullen and gruff, and so careless that she stepped on the train of several dresses I tried on. The dressing rooms were dark and dingy and they mixed up my dress choices with a girl in another room. As I was trying on dresses, she was snapping at one of the emplpyees, and was generally the exact kind of person who should NOT work in a bridal store. In other stores, I'd had to wear white gloves before touching the dresses but here they didn't care how dirty your hands were or how much fake tan someone might be wearing (as evidenced by just how filthy my dress was when I got it). Additional carelessness was shown by the rip in the back of the dress which the drycleaner suggested was a result of someone stepping on the train. Surprise surprise. I found a dress that I loved but to that point had had such a horrific experience that I didn't want to spend my money there. I tried to consult with my friend but Kavelle's mother hovered around us as though she expected I'd bolt with the dress. I finally decided to take a leap of faith and buy the dress. When I went to pay, I was shocked to discover that they don't take credit or debit cards. This is a bridal store where most of the dresses are close to if not more than £1,000. Who has that kind of money just laying around? You've got to pay a 50% deposit in order to secure the dress and can pay the rest later but still I ask, who has the kind of money?? And surely they should tell people that before they get customers deciding that they have found THE wedding dress?? Unable to take out enough money to pay for the dress all at once, I had to leave it at the store and return at a later date to pay the difference. About a week later, The Man was in the neighborhood and I asked if he could pay the difference and pick it up for me. I called Kavelle to say he was on his way and could she please put the dress in a box so he wouldn't see it. When he arrived, he actually had to phone the store as, despite the fact they were expecting him, they weren't answering the door. He informed me of all of this when he got home, and said that when he arrived, Kavelle pulled the dress off the rack and informed him that she would be putting it in a box so he couldn't see. She pulled it off the rack IN FRONT OF HIM. She effectively presented it to him as she told him he wasn't allowed to see it. I was flabbergasted. I remember leaving the store after just purchasing my wedding dress, almost in tears. It was such a negative experience, I hated the fact that I ultimately bought my dress there. I absolutely wouldn't recommend Kavelle to anyone. Buying your wedding dress should be a fun and exciting experience, you shouldn't be close to tears as you leave the store. read more

The minute I entered Kavelle I was greeted by the owner also called Kavelle in such a friendly helpful manner. I told her straight away what I was looking for and the price range I didn't want to exceed and she selected a few dresses she thought would be suitable along with some I liked. Other dress shops I had been to previous to this had not seemed to listen so intently to my specifications and I found Kavelles approach refreshing. The dress I selected was beautiful, ready to try on before the allotted 6 weeks and any final alterations were prompt. Kavelles mother also made me a bolero in record time and it was the perfect addition to my look. In reading the previous review which was negative I am confused to why, if you had such a bad experience, you would go ahead and buy a dress? The place was certainly not dingy, the reason you ring the bell and wait to get in is because it is appointment only, which adds to the personal touch, and in none of the dress shops I went into (which were many, varying from less expensive to very expensive) did I have to wear white gloves? The dresses in Kavelle were certainly not grubby! I don't think anyone would buy a wedding dress somewhere, and pay that money if they were not happy with the dress and service? Both Kavelle and her mum remained friendly and helpful throughout my experience and I would recommend future brides check out her beautiful shop and dresses. I looked amazing on my big day and recieved so many compliments for my dress and bolero, it really was a great experience. read more

I couldn't recommend Kavelle highly enough. I agree with the last review that this is a place where you are made to feel like you matter. Kavelle is a fantastic bridal shop with an excellent selection of dresses and a personal and friendly atmosphere. When I first started looking for wedding dresses I didn't know what to expect and was slightly taken aback by the approach in a lot of the shops, as it was often the case that I felt that I was just a price tag or was one in many standing in line waiting to try on the same dress and fight for mirror space. Therefore, it was a breath of fresh air when I turned up for my appointment at Kavelle and I was the only one there. I was able to take my time to look around the shop and try on as many dresses as I liked. While I already had an idea of what I was looking for, Kavelle and her mother offered great advice and helped pull together all the various pieces to create the perfect wedding outfit. It was also extremely reassuring to know that both Kavelle and her mother design and make dresses. I had heard stories about shop assistants promising dresses could be altered in certain ways, but when it came to the dress fittings what the sales assistants had advised wasn't correct. Knowing that both Kavelle and her mother have so much experience in making and designing wedding dresses was a huge relief and I knew I was is safe hands. Kavelle has updated me throughout the whole process and made the experience of buying and altering my wedding dress a stress-free and friendly experience. I couldn't be happier with my wedding dress and I couldn't recommend Kavelle highly enough for their excellent, friendly and extremely thoughtful service. read more

TREATED LIKE A PRINCESS AT KAVELLE The shop is large. Very spacious on the main floor with lots of mirrors, a massive selection of dresses and most importantly Kavelle and the team who are professional and seemed to know exactly what would look good on me even though the dresses they suggested were my main choices! Before going to the shop I had many emails back and forth about dress designs, stockist and as a busy shop I didn't expect a answer right away, I did get replies within 24 hours though. We went in on Saturday and we were greeted by a lovely sales assistant who sat us down, asked us a few questions about the styles and designers that we had discussed over the emails. We then got a chance to go through the dresses and pick a few more to try on. After 40 minutes we narrowed the dresses down to two, my sister started to speak with Kavelle and she offered some great ideas, with style changing, altering as they design and make there own dresses too. Out of the two dresses there was a beautiful lace fishtail dress in which we all knew when I had it on the 1st time, that it was the one!! My family were all so happy as we have been to a lot of shops looking for "the dress". After choosing the dress I did make a few changes from the original style and I cannot be more delighted! My Best friend, Sister and Mum all had a relaxed time and did not feel pushed or rushed. There was another two groups in the shop at the same time and all seemed to be having a good time. You will not be disappointed! read more

I only tried one other dress shop in Edinburgh and was not impressed with them. A few weeks later I got a recommendation to go here and I'm so happy I did. Unlike my first experience I wasn't told that I could only choose a certain number of dresses to try on. I was also the only person in the shop for the entire hour (or 90 min?) of my appointment. Also unlike some of the other reviews on here, I got to look through all of samples and choose whatever I wanted to try on and didn't feel pressured to buy anything. I ended up with the dress I saw on the manikin when I first walked in because I loved it. It also happened to be a lot cheaper and much nicer than my favourite from the first shop! Wedding dresses aren't the cheapest and you definitely get what you pay for in quality. Both Kavelle and her mom were really nice and I couldn't have asked for a better experience. read more

Kavelle - Final fitting/alteration appointment. Love the giant mirror and love this dress!! :) - Wedding Planning Near Me - Edinburgh, EDH

I am no expert on Wedding dress shops, although I have been to almost every single on in Edinburgh by now, but my experience at Kavelle was definitely the low point of finding a wedding dress. The service was terrible. I was made to feel unwanted, unimportant and like I wasn't worth their time. In fact, when we came in for our appointment they didn't even bother to ascertain which one of me or my two bridesmaids was actually the bride. I wasn't helped when trying on the dresses, they simply zipped me up when I got out of the, tiny, dressing room. No-one chatted kindly about my "big day" in fact no-one chatted to me at all whilst I was trying on the dresses, even after my cheerful attempts at small talk. I'm ashamed to say that when I left the shop I was almost in tears. I would recommend that all brides avoid this shop, its not even as though the dresses are cheap so they have a small excuse for appalling service. Also, and I can only speak for the lace dresses, the quality is not as good as in other shops. There are plenty of wedding dress shops in Edinburgh who will treat you kindly and even be excited with you! Finding your wedding dress should be a fun if not special experience. You will not get that here. I felt the need to share this with people as I would never want anyone to feel the same way I did that day. If I could give it 0 stars I would. read more

I am getting married in March 2012 and I have visited all the Bridal shops in Edinburgh. My experience at Kavelle wasn't very pleasant. I was given dresses to try which weren't what I had in mind and I felt pressured to buy the dress they recommended. read more

I am delighted with how easy it was to find my wedding dress with the help of Kavelle. I only went wedding dress shopping for the first time last Saturday and already I have my dress. This is not the speed at which I usually make decisions and I was nervous the whole process would be much harder than the fun and easy process it has been. Kavelle was the first shop I called of 3 to make an appointment for that day- exactly 52 weeks to the day of the wedding. Kavelle was on my list of 3 shops I wanted to go to due to my sister in law having purchased her dress here last year and telling me what a great service she had received. A quick call and my appointment was made. So the day of shopping arrived. Kavelle was the first appointment of the day. I arrived with my mum and all 4 bridesmaids. I was unsure as to whether it would be frowned upon to take so many people with me to the appointments but none of the 3 shops we visited seemed to mind at all. I rang the bell and was quickly let into the shop and given a friendly welcome. It was so exciting to be in my first wedding dress shop and see all the amazing dresses. I had come with a very open mind and had no idea of what I was looking for- hence why I think this might be a long process. The assistant that greeted me, I didn't catch her name, told me to have a good look through the dresses, pick a few I would like to try on and we would take it from there. Straight away my eyes were drawn to a gorgeous "princess" dress. Not at all what I thought I would suit but decided that I had to try it on. My bridesmaids helped me pick another 3 dresses and then I was directed to a large changing room to begin trying them on. I tried the princess dress on first and wow!!! I LOVED it! I felt like a bride instantly and straight away could picture the big day a lot clearer. I couldn't take the smile off my face. My mum and bridesmaids agreed that it was an amazing dress but eventually persuaded me to take it off as obviously this was the first of many I would be trying on today haha. I tried on the other 3 but no matter how pretty they were they didn't compare. I met Kavelle for the first time at this point and she told me that the dress was in fact on sale and there was a fantastic reduction on it. I left the shop excited that I had already found a fab dress but careful not to close my mind off at the other two appointments. Not once the rest of the day did any other dress I tried on compare. We all had a lovely day at the other appointments and a fun lunch but I was so keen to go back to Kavelle and try on the dress again. The shop is only 10 minuted from my work so I called the shop on Monday morning and was delighted when Kavelle said it would be no problem to come in at lunch and try on the dress again. My mum was luckily free to pop from work also so along we went at lunch time. Kavelle herself greeted us this time helped me get the dress on and instantly I decided that this was my dress!!! I kept the dress on for a while whilst Kavelle let me try a variety of gorgeous veils and boleros and adjusted the dress to give me a better idea what it will look like after the fittings. I paid a deposit there and then for my dress. I now can't wait to go back in December for my 1st fitting and feel very calm knowing that Kavelle and her mum have a great deal of experience and know exactly what they are talking about when it comes to making the dress perfect. Every Edinburgh bride should visit Kavelle when they begin their search. read more

In a nutshell: Great customer service and lovely dresses. I have driven past this shop for years and always admired the dresses in the window. So I had to make an appointment here when I was shopping for my wedding dress. What I can say about the shop is that the dresses are beautiful and they have a good selection of different styles - Kavelle also make and design their own dresses if that is what you are looking for. I didn't go for this option and so can only comment on the quality of the alterations - which were excellent. But for me the best thing was the customer service. I am not a great shopper and was glad to have my sister with me - but Kavelle was brilliant, I tried on a few different dresses and she really had an eye for what suited me - in the end I went for a dress that she recommended (that I may not have picked myself) and I love it!! Kavelle was not the fanciest shop I went in when shopping for dresses, however, for me that is not the most important thing about shopping! I went in other shops where the decor was more modern and they offered tea etc, but the service was no where near as good and they didn't have so many dresses. So, I would recommend Kavelle to anyone. read more

Kavelle was the fourth wedding dress shop that I went into and was the last one that I was intending to visit in my search for a wedding dress. I had a feeling as soon as I entered the shop that I would be buying my wedding dress here. The staff were very welcoming when I entered the shop and the number of dresses to choose from was just right. One of the wedding dress shops that I visited had too few dresses and another had too many dresses tightly squeezed together which was not only overwhelming but frustrating as I it was not easy to see the dresses on the rail. Not only was the number of dresses right but the dresses to choose from were beautiful. Elegant and classy is how I would sum up the dresses that I saw in the shop. I had no pre conceived idea of what my wedding dress should look like but I did know what styles I suited best from having tried dresses on in three other wedding dress shops. I selected a few dresses to try on and Kavelle took what I had said in terms of style to pull out another wedding dress for me to try, which is the one I went for in the end. On my first visit, I had run out of time (as I had another appointment I had to get to) and I was undecided between two beautiful dresses that I had narrowed my choice down to. Instead of making me feel pressured to make a choice, Kavelle suggested that I return for another appointment when I had more time. She was also very honest in terms of stating that her dress prices would be somewhere in between two of the shops that I had visited which meant that my expectations were managed well. Kavelle's mother was also really nice and the consummate professional when it came to my dress fittings. She made me feel at ease and adjusted the dress to my requirements. I have recommended others to go to Kavelle for their wedding dresses and will continue to do so. My experience of buying a dress here was simply first class. RB read more

There's a reason why this store has been in business so long. They are just amazing! I have been in a few times, and finally ordered my dress. I'm so excited and cannot wait until my dress is in. The service here is excellent. The ladies are extremely knowledgeable and helpful. It is daunting, ordering a dress as I've heard horror stories from other friends and stores about pushy saleswomen. Not here! They were happy to let me try on a selection of dresses of my choice and they selected a few themselves and even afterwards I still picked out a few more. Even when I returned to see "the one" I still tried on another 2 that were in my top 5. It was nice that they wanted me to be 100% sure. Again, you girls are amazing and I will recommend to all my family and friends xx read more

I purchased my dress in Kavelle in November and I couldn't have had a better experience. My sister phoned the store to make the appointment and easily arranged one. I was reassured from the start as my sister said the lady she spoke to on the phone was really lovely. This made me feel much more confident as I had been nervous about trying on dresses. The shop is really beautiful and there is a wide range of dresses to choose from. I showed the girl who was helping us (it wasn't Kavelle at this point, I can't remember the name of who it was) some pictures of styles I liked and she pulled some that were similar from the rails. My family and I also had a look and chose some. The girl helping me into the dresses was so friendly and supportive. I found a dress that I really loved. At that point I didn't feel ready to make a decision as it was only the first shop (and third dress) I had tried. The girl explained that there was a discount for buying on the day, but we didn't feel at all pressured to make a quick decision. I made another appointment for 2 weeks later and they were absolutely fine about me trying on the dress again. When we returned it was Kavelle herself helping us. As soon as I put the dress on the second time I was convinced it was my dress. Kavelle could not have been nicer or more helpful. She talked me through alterations she could make to the straps and neckline of the dress so it was exactly what I had imagined, and she gave me lots of great advice about accessories etc. She really made me feel confident and at home, chatting about my wedding and showing us pictures of her children's birthday party etc. The shop had such a lovely calm, happy environment. I was also totally struck by how professional and efficient it was. I will be able to see my dress in May (or thereabouts) and I am confident I will have more positive feedback then. Between myself and my sister I have been in five bridal shops in Edinburgh, and Kavelle really stood out for me. I feel for the ladies below who seem not to have had good experiences for whatever reason, but as a recent customer I can say with total confidence that I completely recommend Kavelle. read more

I had a terrible experience at Kavelle last Saturday. I'm a mature bride and went along feeling self concious as it was. I had a miserable experience with an assistant (not sure if it was Kavelle's mother) who was totally disinterested in me. She almost threw the wedding dresses into the changing cubicle and didn't have any pins ready although the dresses were to big for me, particularly on the bust. The assistants seemed more interested in the two other young brides who were there and I felt like a second class citizen. While I was changing the sales assistants were discussing the other brides saying that one of them was "probably going to walk". The only time the assistant smiled was when I left the shop with my bridesmaids. I felt like I was on a conveyor belt. Other bridal shops have been extremely helpful and cheerful and more than willing to help dress me, allowing 2 hours or all the time I needed. this appointment was rushed with brides arriving every hour. Every other bridal shop has had pleasant and helpful staff and I would recommend the all the other shops I have tried. I asked about a dress which was on a mannequin and was told that i had already tried a dress like that. The assistant was really unwilling to look for dresses which would suit me. I found a dress which was not perfect but I liked better than the others and was told that this was "a cheaper dress" although it was almost £1,300. In the end I adore the beautiful dress I have bought elsewhere at almost half the price. I cannot emphasise enough what a terrible experience I had at Kavelle. I did email Kavelle herself about this and she was extremely apologetic. I do think that she needs to ensure that her service improves as I would recommend other brides to avoid this shop and feel very strongly about this. I would not recommend this experience to anyone. read more

sorry but I have to agree with Emily, I felt I was ripped off with pricing and not told the correct amount until I had already paid half my balance! then told I was an extra 50 on each of my bridesmaid dresses for kavelles mum to alter them! this was not said at the purchase of the dresses! I left in tears as I was purchasing 4 dresses for bridesmaids! I called my mum crying saying I can't believe this there saying I'm still due 200 on top of my bill as they forgot to tell me! very convenient to put some1 in a catch where they have already paid half there balance, if I really thought about my wedding long enough and hadn't let excitement take over me! then no id have never purchased from kavelles, misunderstanding, over priced! read more

My daughter, her sister and myself visited the Brandon Terrace shop on Saturday and were very unhappy with the whole experience. We had been to another bridal shop that morning where we were made to feel very welcome and the whole experience was magical which is what it should be when you are buying a wedding dress. However, this was not the case at Kavelle. On entering the shop we were told to find 5 dresses that she would like to try on. My daughter had to get into the dresses herself and as there was no mirror in the changing room she only saw the dress when she came out to show her sister and I. The lady made no effort to speak to my daughter and she felt vey uncomfortable the whole time. My daughter tried on the 5 dresses and there was one she liked but we would certainly not be buying anything from a shop where the service was extremely poor. She was not asked if she would like to try on anything else and the assistant did not bring her anything else either unlike the other shop. We were in the shop for no more than 30 minutes and other bridal shops have been 1 hour appointments and we are usually over that. We would certainly not recommend Kavelle to anyone. read more

Just a little update, the dress has been picked up!! I collected my dress and veil, felt like a princess :) the dress fit perfectly, I can't compliment the alterations enough. I just can't wait for the big day in a month to show it off! Please don't think twice about going to see Kavelle, the selection, fitting and service is all top class. read more

As the five star rating would indicate, this was as good as it gets ! My daughter and I arrived half an hour late for our appointment and were really impressed by the manner in which we were greeted when we did arrive. My daughter had called to advise she was running late and was told it 'was not a problem'. Arriving at the shop at 4.30p.m. on Saturday did not seem to give us much time , however the relaxed, friendly and professional service we got put us completely at ease. Firstly the overall atmosphere was great, beautiful surroundings and well laid out rails of dresses. Easy to have a look through as not all jammed in. Kavelle was my daughters dress advisor and was brilliant, taking plenty time over each dress that she had selected to try on. Compared to other shops we had visited the standard of dresses was first class, all beautiful and in pristine condition. As soon as my daughter tried on the very last dress she knew immediately that this was at last 'The One' !! after two months of looking in many shops in Glasgow, Edinburgh and a few others in surrounding areas she had finally found exactly what she was looking for. Our whole experience was everything we had hoped and imagined it should be and a bit more ! mainly down to Kavelle. We left the shop at 5.45 ( not hurried at all in any way) and my daughter was just over the moon and so excited that she had found 'The Dress '!. Many thanks to all for such a memorable , enjoyable and exciting experience. Angela & Kylie Hendrie 22nd February 2014 read more

I recently bought my wedding dress from Kavelle and was really impressed with the service and welcome attitude from both Kavelle and her mum. the fact you ring a bell for entry is a bonus making the service more personal once you are in there. at times you may have to wait a minute but this means they haven't totally abandoned a bride to be just to rush to the door. One of the first dresses I tried on was strapless, beautiful but I did not want strapless. without any trouble, Kavelles mum has 'run up' straps on the machine that were pinned on to give me an idea how the dress could be adjusted. Not the dress I eventually bought but what a fantastic service. the only downside i could see was that it was difficult to see the back of the dress. maybe their new premise will have room to position mirros in such a way you can see the front and back at the same time. read more