I brought my mother, visiting from India, to the cafe at Kaufrausch for lunch. Unfortunately, we had a very bad experience. The waiter in charge of the orders ignored us completely, while greeting and serving new customers. When we finally ordered a soup, a salad and drinks, he kept us waiting 50 minutes (!!!) while taking new orders and serving them quickly and in a friendly manner to the many customers coming in for lunch. The waitress working there seemed nice but did not help expedite our order. We were sitting right in front of him, and I asked him after half an hour whether our order was coming. We watched at the bar as he slowly prepared my mother's salad right in front of us without finishing, and we saw my soup sitting for 20 minutes in the microwave. Despite eye contact he ignored our order. I asked again for our food, as others finished their meals and left. When my soup came, it was completely cold. As I told the waiter to please reheat the soup, and that we had waited long enough, he smirked and said rudely, ach, ja?. This time, the soup sat in the microwave again for 15 minutes!! Although I am Indian, I am fluent in German and I have been living in Hamburg for a long time. What a pity, that how one looks or where one is from is still a hindrance in some places even today. read more