Went to Katzen with my wife to celebrate our anniversary. The place is beautiful and we thought we were in the right restaurant until we asked for a table to a friendly waiter I guess ... he told us that we can choose any table so we decided to go all the way down since it was nice and quiet, that's when we met the next waiter, our waiter, a grumpy man I found his name as Herr Ayass, who instead of welcoming told us that if we decide to get that table we need to leave at 8pm and until now the reasons are unknown (when we arrived it was 6pm) that was really something else, anyways we proceeded to sit down and to summarize the story this person really tried to ruin our dinner, by 7pm he brought the check without me asking for it, placed it on the table and left, he came back after few minutes picked up the check and left without even saying a word.... amazing how this unprofessional person can work in an amazing environment like this restaurant which serves good food changing the whole customer experience. We come to Germany from United States very often and definitely this is a place where we will hardly go back, it is unfortunate because as I said before the ambiance is amazing. I've been in the restaurant business for some years and I know the attitude makes you get satisfied customers who will come back and refer more people and also get more money by providing an excellent service, I always tip really well and extra to the waiters I had before, this one definitely lost money and time by just deciding to be rude for NO reason.... read more