Overall, primarily influenced by the outcome of our search / purchase (the most important measure),…read morewe were very dissatisfied with the overall service from Pam and Wendy. Pam and Wendy did give us a significant amount of their time and energy over the months it took us to complete the purchase of our new home, which was greatly appreciated. That being said, due to circumstances that could and should have been avoided, we now find ourselves in a discouraging and extremely costly situation as we work through several issues that should have been identified through the home search, due diligence and inspection. We trusted the inspector Pam and Wendy recommended to us would be thorough with a critical focus on protecting us from major issues - this was clearly not the case, and the shortcomings of the inspection and related negotiations have left us having to pay tens of thousands of dollars out-of-pocket to remedy. On a related note, the 'experts' Pam and Wendy recommended during the inspection/attorney review period were equally poor, particularly a roofer that gave us an estimate for repairs that we now know was 95%+ underestimated (as proven by four subsequent estimates for the same work), and gave us a false sense of security in terms of what we had ahead of us. Maybe the most unsettling part of the experience in hindsight (which should have raised our flags in the moment) was when Pam and Wendy clearly put the best interest of the sellers ahead of ours (their client) in the context of pressuring us to sign the deal on a condensed timeline so the sellers would not have to relist the property. Finally, neither Pam nor Wendy made themselves or a legal representative available to represent us in person during our closing, and did not give us a heads up that we would be there alone, leaving us with a fairly sour taste on what should have been a celebratory day. Overall, as we continue to work through issues daily and try to recoup our losses, we do not feel our best interests were prioritized and feel the advice from Pam, Wendy and their recommended subject experts was critically underwhelming and insufficient.

From the moment we met with Pam and Wendy we knew we were in great hands. My husband and I were in…read morethe process of trying to decipher whether or not we wanted to take on a big project, or something more turnkey. Pam and Wendy differentiated themselves from the beginning because they knew the estimated costs of various projects, and where we would get a significant return on investment should we decide to sell our home in the future. We truly felt that they had our best interests in mind, and were always available to consult on various ideas. When we heard about a home coming on the market in Evanston, Pam did not hesitate to reach out to her contacts and ensure that we were the first people to get into see. Once we knew this was the home for us, Pam and Wendy knew how to navigate the negotiations with multiple offers, and her competitive yet sensible drive kept us calm and focused throughout the stressful process of buying a home in a pandemic. After the house was ours, Pam and Wendy's work did not end. They connected us with their favorite vendors for roofing, carpeting, lighting and more. They ensured we were connected with the best lawyer and loan-officer and were on-call to help us navigate several unforeseen circumstances throughout the process. We truly feel that our "forever home" today, would not have been ours without this incredible team of professionals assisting us throughout the process. We can't recommend them enough!

We could not recommend Lance more highly. As first-time homeowners, we were nervous about…read morenavigating the home-buying process, but he made the entire experience feel seamless and manageable from start to finish. He and the whole LAKE Group Team was incredibly knowledgeable about every aspect of homeownership and took the time to explain the ins and outs of the process so we always felt informed and confident in our decisions. From our first tour through closing, he walked us through every step of the way, answered all of our questions, and made sure we understood what was happening at each stage. We truly felt like we had someone in our corner throughout the entire process.

Lance and his team were phenomenal! I can't say enough good things. He helped me find my first…read morecondo in a short turnaround time, and I felt supported the whole way through. Definitely recommend him and his team!

I cannot say enough good things about Dave and Amy! They were the absolute BEST team we could have…read moreasked for in selling our Wilmette home. Preparing for an out-of-state move and navigating everything in selling our home could have been incredibly stressful, but Dave and Amy made it all very manageable and gave me a sense of peace through it all. I met with them months in advance after being referred to them by a good friend who also sold their house in Wilmette. Dave and Amy guided me in every single step from the very beginning. They connected us with great contractors to completely renovate our master bathroom and gave advice with purging and bringing belongings to a storage unit. In preparation for the listing, they helped with every aspect, big or small, including installing new light fixtures and blinds. Amy and her team, including their assistant Tara, then did a phenomenal job with staging our house, making it look like a magazine! And Dave was incredibly knowledgeable and helpful with every financial aspect, including list price, negotiating offers, and closing the deal, always making us feel like he was looking out for our best interests. Every time I called or texted them, no matter how big or small the issue, they responded right away and with such kindness, wisdom, and understanding. Even after we moved out of state, they generously picked up packages mistakenly still shipped to our old address. And at our new house, they sent a gorgeous gift box. My friend was right - "There's no question who to use as a realtor...Dave and Amy Chung." I couldn't agree more. Thank you, Dave and Amy, for everything you did to help us through it all! We couldn't be more grateful.

We couldn't have asked for a better real estate agent than Dave. From our very first conversation,…read morehe was patient, honest, and incredibly knowledgeable. He took the time to understand our needs, answered every question, and made sure we felt comfortable throughout the entire process. What really stood out was Dave's dedication and commitment. He was always available when we needed him, kept us informed every step of the way, and handled every challenge with professionalism and confidence. We always knew he had our best interests at heart. Buying and selling a home can be overwhelming, but Dave made the experience much less stressful. His expertise, integrity, and genuine care for his clients set him apart. We are so grateful for everything he did for us and would recommend him without hesitation to anyone looking for an exceptional real estate agent.

We've now worked with Alan twice now! First, to buy in 2018, then to sell in 2021. He is very…read morehands-on, always answering our texts and calls immediately, showing up for all showings, and is very protective of our home and assets. Also, he's delightfully down-to-earth - professional but also kind and playful with our kids and puppy. Working with Alan has been very low-stress, as he is patient and responsive, and did all the work of getting us a great price for our house.

Alan's dedication and knowledge are just two of the reasons people should hire him as a Realtor…read more This is the second time we have hired Alan in the past 8 years, and he is there for you every step of the way, extending his service beyond the norm and into the realm of true friendship. And get this - he actually cares about his clients more than his commission. We were most impressed when he visited us to discuss listing our condo, and we mentioned that someone had previously expressed an interest in buying our unit. Alan strongly suggested that we fully investigate that possible offer before listing, because it could save us the cost of Realtor commissions. Wow, right!? Who does that!? And this wasn't an isolated incident of Alan showing that he truly cares about his client and what's best for them. His customer service and cheerful attitude help make him an extremely talented Realtor. If you want honesty, integrity, knowledge and charisma all in one package, I strongly recommend that you reach out to Alan May.

We had a wonderful experience with Jackie and we would highly recommend her to family and friends…read more It was an out of state sale with a lot of working parts and Jackie handle it seamlessly. From the cleaning service to a handyman and staging even going as far as to clean out our storage locker, truly five star treatment!

Jackie helped me on my house hunting journey for quite a few years. Even though I was picky, had a…read moretight budget, and basically took forever to select the right home, she was always patient with me and had a great attitude throughout the process. I am so grateful to have found Jackie to help me find a great place in Evanston Illinois!

I've been working with Jane Ehlert for several years now, and she continues to exceed my…read moreexpectations every time. Most recently, she helped me secure amazing new tenants in just one weekend! Jane provided great recommendations on what to fix and update to get faster results, and she was right on point. She's incredibly professional, responsive, and an absolute pleasure to work with. I trust her judgment completely and truly appreciate her dedication. If you're looking for someone who knows the market and gets results quickly, Jane is the one!

No. I drove 2 hours, cleaned, etc. the Broker Judy did not even show. Do not use them. She never…read morecalled. Just stood me up. Cindy referred her to me.

Kit and Ashley were absolutely amazing in helping us to purchase an apartment for our son. We are…read morefrom Texas and were not able to attend much in person. From start to finish they helped us through the process. They did virtual tours with us, walked us through every step of the process (which differs from state to state), helped with recommendations for each step, were available for inspections and basically anything we needed. I would highly recommended them for your needs in the Chicago area as you will not be disappointed.

They really understand the Chicago market and know what strategies work best in every situation,…read morewhether selling, buying, or renting. We were guided through the selling process with great advice on updates and connections to get them done quickly. They also handled negotiations on our new home with our best interests in mind. The whole team was knowledgeable, supportive, and truly client-focused.

If there was a question that Julie Jensen can't answer about the North Shore Real Estate, the…read morecommunities, the schools, or even "could we dig out this basement", my wife and I couldn't come up with it. Julie worked with us in our recent home purchase where we looked in Glenview, Wilmette, Winnetka and and Evanston, and she was a tremendous resource throughout the whole process. As a native (and current resident) of the north shore, Julie knows the north shore from all perspectives, and has hands on knowledge of the schools and neighboorhoods, restaurants, and most importantly the homes. Not only did she give us the inside scoop on the schools, the feel of each neighboorhood, but, she also helped us understand the relative value of each home, and the innate Strengths and Weaknesses of the construction, layout and all that. Finally, after being patient with my wife and I throughout our process, Julie was a great resource from the time we decided to bid, through inspection and all the way to close. In fact, I think her local knowledge really came into play in the last stage, as she helped us determine a fair price, and then knew all the questions to ask at inspection, and made sure we got everything all buttoned up for the close. Julie was great, not only was she personable and easy to deal with, she was attentive and very savvy about the area and the homes.

We met Julie in August of last year when we had visited Chicago to scout out neighborhoods to live…read morein. We were moving to Chicagoland and didn't know anyone. We found her on Yelp where she had great reviews. Julie was great from the word go, helped us get a feel of the North-shore area of Chicago and had great helpful insights. Having grown up here she lends a deeper perspective to the North-shore area and a good feel for the place. She kept us regularly updated on all the listings that were appearing in the market. We went to many of the houses that were listed and judging from our reston she quickly understood what we were looking for. She also had some very good recommendations on Mortgage Brokers and home inspector. Lastly she helped us negotiate a fair price for the house and very soon we were able to move into our beautiful house. Thanks!!

Catherine Boyle is an exceptional real estate agent, and I feel incredibly fortunate that she…read morehelped me find my first condo. She was attentive and responsive every step of the way, moving quickly to schedule viewings and making sure I never missed an opportunity. As a top-tier agent, she also has access to pocket listings and properties that may not yet be widely available. As a first-time buyer, I especially appreciated Catherine's patience and willingness to explain every step of the real estate process. She made what could have been an overwhelming experience feel manageable and connected me with a stellar real estate attorney and a top-notch home inspector. Catherine also brings a unique level of expertise to home evaluations. Because she comes from a family of home builders, she understands construction and knows exactly what to look for. She noticed important details that helped steer me away from properties that looked beautiful on the surface but had issues I never would have recognized on my own. When it was time to make an offer, Catherine suggested thoughtful ways to help me stand out and convince the seller that I was the right buyer. In Chicago's competitive real estate market, those small but strategic details can make all the difference--and they helped seal the sale. Catherine is kind, thorough, responsive and exceptionally knowledgeable about the Chicago real estate market, pricing, construction quality and negotiation. I truly felt that I was in excellent hands throughout the entire process. You cannot go wrong with Catherine Boyle as your real estate agent. She is a true gem!

Catherine was fantastic. She helped us look for condos in the city, at first to buy, then to rent,…read moreand then again to buy. She was knowledgeable and extremely well connected, we ended up using all of her contacts for the entirety of the process and we felt taken care of and empowered by each one of them. We will be working with her again in the future!

My wife and I met Lisa 15 years ago when relocating to Evanston, IL after 6 years away. We loved…read moreher writing (describing a home she represented) and reached out to her. Not only did she go above and beyond in helping an out of town family find and buy the perfect home but she became a friend, watching our kids grow up, attending events we organized, coming to parties, etc. I can't tell you how many times over the years we connected new clients with her and, without fail, were told of the stellar job she did for them, too. 15 years later when we were ready to move there was no question who would help us. Once again, Lisa has provided us exceptional service, unsurpassed attention to detail, and has gone the extra mile to make the job of selling & moving easier than imaginable.

I cannot say enough good things about Lisa Gendel. She is true professional and a credit to her…read moreindustry. Lisa helped my wife and I from beginning to end in the process of selling our home. We were becoming a bit frustrated trying to sell our home "by owner" and when we met Lisa it became clear that she was very knowledgeable regarding the industry in which she thrives. We turned over the duties of selling our home to her and the results were immediate. Not only is she knowledgeable, as most agents are, she has that extra component about her that is extremely likable and kind. Because we were originally selling our home by owner we had a chance to meet many of the very nice/capable agents on the North Shore, but after a few meetings with Lisa it became very clear very quickly that we had gotten extremely lucky in choosing Lisa. Her openness and communicative skills are flawless and helped all of us involved, sellers and buyers move through the process efficiently but more importantly cordially. Her business acumen and friendly manner are an incredible recipe for success. Thank you Lisa.