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    Katheryne Glantz, DPM

    4.0 (8 reviews)
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    Foot and Ankle Institute

    Foot and Ankle Institute

    3.8(18 reviews)
    3.1 mi

    i was very nervous but dr doxey made it great id definitely…read morerecommend him the staff is very accommodating

    I have visited this practice on three occasions--two visits with Dr. Spencer Pickett and one with…read moreDr. Layne Demeron. On each visit, I found the doctors to be polite, knowledgeable, and competent in their work. However, my primary concern is with the excessive waiting times and lack of communication. I understand that delays can happen in a medical office, and waiting five or even ten minutes past an appointment time is reasonable. But during my most recent visit with Dr. Demeron, I waited approximately 40 minutes in the exam room without anyone coming in to check on me or provide any update as to what was going on. There was no communication at all, which I found frustrating and unprofessional. When the doctor finally came in, I raised this concern. He told me that it is not uncommon for patients to wait 30 to 60 minutes beyond their scheduled appointment time while doctors attend to procedures. I found this response to be dismissive and unacceptable. While I understand that schedules can fall behind, a lack of communication and acknowledgment of a patient's time reflects poor office practices. I expressed how I felt at the time. I may have caught him off guard, but I believe feedback should be welcomed, as no one is above receiving constructive suggestions. What added to my frustration was that, after waiting all that time, the procedure itself took only about five minutes. As a diabetic patient, I rely on these appointments for proper care, and I expect that my time will be respected just as I respect the doctor's time. At the end of the visit, I was instructed to return in two to three months, and I scheduled a follow-up appointment as requested. Later that evening, I received an email asking for feedback about my visit. I provided an honest and fair opinion based on my experience. The following morning, I received a phone call from the office informing me that my upcoming appointment with Dr. Demeron had been changed to a different doctor. This change felt retaliatory in nature, given the timing after my feedback. If a doctor is unable to accept constructive criticism without taking it personally, that raises concerns about professionalism. Patient feedback is an important part of improving care and office practices, and it should not result in what appears to be punitive action.

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    Foot and Ankle Institute - Just a little bruised, yet awesome bedside manner. Calm office atmosphere so calm procedure done while awake. Today stich comes out

    Just a little bruised, yet awesome bedside manner. Calm office atmosphere so calm procedure done while awake. Today stich comes out

    Foot and Ankle Institute

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    Katheryne Glantz, DPM - podiatrists - Updated May 2026

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