We thought that hiring a wedding planner would alleviate some of the stresses of planning a destination wedding. Unfortunately, that was not the case in this situation.
We're getting married in December on Kiawah Island. I grew up going there, sometimes spending entire summers there, so I know the area like the back of my hand. However, considering that neither one of us had any wedding planning experience, I thought that we would greatly benefit from the help of a professional.
We hired Katherine Miller events because I liked her portfolio, the proposal sounded great, and she seemed very detail-oriented. Boy, was I wrong.
She presented us with a wedding checklist, which was something similar to what you would find on The Knot, but it was never really discussed. I let her know that I'm used to deadlines, yet I rarely knew what she was working on, if anything at all. As the client, I didn't feel that I should micromanage the process, but I can't just blindly trust that things are getting done. This led to me doing most everything on my own and occasionally providing her with updates. When you're spending 20% of your budget on a full service wedding planner, it makes sense to be disappointed about this.
Communication was sparse and haphazard-- an example of this was when she let me know that she would check on a tasting date with the caterer the next day (6/29), and I didn't hear back from her until 7/13.
When we addressed these issues, she acted defensive and inflexible. She never even picked up the phone to call us. I really do believe that she thought she was working hard, and maybe our definitions of working hard are just different.
At the end of the day, I never felt that she took the time to get to know us. I'm not sure if it was the fact that we were "out of sight, out of mind," or if our budget was too small for her to concern herself with. (She said that she discounted the cost of her services to fit in our budget. That's not something that I would tell a client.)
To recap: When the wedding planner is the most stressful part of wedding planning, it's time to cut ties. Even if that means only getting a refund of $500 and being out the remaining retainer of $1,500. read more