FUTURE DENTAL PATIENTS BEWARE!!!
I would like to start this off by saying it is not my intention to hurt anyone by my truthful review, This is an attempt to help, or warn people of what I consider to be a huge question of ethics, or lack of on the part of Dr Lutz. This is based on my experience with my visit on July 8,2021.
Being ethical is like being pregnant either you are or you aren't ,you cannot be a little.
I went to see Dr Lutz after a bad experience with another dentist and due to pain I was having suspected a crown wasn't properly placed on my tooth.
Everyone at the office seemed very nice.
The FIRST thing Dr Lutz said to me before he looked in my mouth was "he was not going to criticize" meaning he was not going to say anything bad about the other dentists work.
I knew before I went, that some dentists are not willing to as a courtesy, speak badly about other dentists work, and when he said this, I felt very worried.
Dr Lutz said he felt everything was fine with the other dentists work and ultimately the issue was with the tooth itself, "starting to go south".
I mentioned to him that I have pain in the tooth itself as well as a very bad pain in the gum area below that is radiating and I notice it most when I eat. He said he didnt know why I had the pain when I ate.
The next day as I was eating and felt awful pain in the gum area I started thinking about his first words to me, about not criticizing and it really started to bother me thinking he was one of the dentists that simply will not say anything negative about another dentists work, and now I am worried that something very serious is wrong in my tooth with the new crown and it is affecting the gum area below.
I email Dr Lutz and ask him about his assessment in such a way, that if he stands behind his words, on the work done by the other dentist was done properly, and tells me basically the same thing again, in writing, well then I will have to believe him and really would have made me feel a lot better mentally if nothing else.
( As a side note I would like to say, due to bad experiences in the past, I audio record every professional meeting I have. And yes I do have my appointment with Dr Lutz audio recorded, but he did not know that, and I wanted so badly just to know he stood by and believed what he told me, so I could feel safe that something serious isn't pending.)
I get a response after 4 days and when its a phone call/voicemail from his assistant saying he isn't in and wont be back until the next day and suggests I go to an emergency dentist.
Since I am at work and cannot call, I email back and say it is very odd that I am mentioning the same symptoms I had when Dr Lutz saw me, and now I am being told I should see a an emergency dentist.
I also say I am willing to wait to get a response from Dr Lutz and would they forward my Xray to me.
I get an email with my xray and now 6 days later still have not heard anything back from Dr Lutz about my email and questions/concerns.
I also find this very odd considering I got an email after my visit with his email address for just such a circumstance, telling me if I have any questions about my visit to email, the Dr for assistance.
I would tell everyone I know and anyone reading this to avoid this dentist office.
I feel very skeptical about any dentist who cares more about protecting another dentist than a patient sitting in his chair in very bad pain and afraid from what last dentist did! FUTURE DENTAL PATIENTS BEWARE!!! read more