I don't like writing negative reviews. I always communicate with the other party and try to solve the problem before I pick up my pen. So it is with this Dr's office. My problem is not based on a single visit but based on a 6 year history with the office. To put it bluntly they have terrible customer service, extremely long waiting times, and apparently have no real desire to change. We live in a small town with not too many options so I guess they really don't fear a mass exodus to competitors because there aren't many.
Instead they seem complacent and satisfied with delivering poor service.
If you call and they tell you a nurse wii call you back...don't count on it
If you have a 9:00am appointment, expect a 45 minute wait in the outer waiting room and a 20 minute wait in the exam room.
If you ask your pharmacy to request a prescription refill, expect you will need to call the office and badger them for 3 days to follow up.
It often takes 15 minutes to check out because the same clerk has phone duties.
The actual care received is fine, but it stops there.
This did not happen just once, but is systemic with their practice.
I am writing this just in case they read the reviews. Will they take the time? I don't know, I'm still waiting for a nurse's call back. read more