We have used Animal Heaven's services twice now. Marie is a loving soul who will treat your pets…read morewith respect. She also allows us to drop off our pet to her, saving the fees that the vet would add on to deliver to her. I recommend Animal Heaven in your time of sorrow.

This business is Heaven sent! We had to say goodbye to our sweet Bailey Girl on Monday, Marie the…read moreowner had us bring her straight over. I felt comforted, and nothing but love and professionalism. We received Bailey's ashes on Thursday. Now she is back home with us, right where she should be. Thank you to Marie and Animal Heaven.

I've had 3 pets cremated here. The are very kind and sympathetic. The day we came in they were…read morehaving a service for a K-9 officer's dog. We had a Hamster a rabbit and our dog cremated there. I highly recommend them.

I can't thank the staff at Greener Pastures enough for their excellent service, care and…read morecompassion. Putting your beloved pet down is traumatizing enough but they were very helpful and comforting. I worked with Marjorie and she was amazing and helped me through the process. She delivered my baby's ashes in a beautiful carved wooden box, packaged very nicely with a lovely card and paw print keepsake. I will always refer them to our friends and family. God bless you all

Christina is the most remarkably kind women. She made this very tough experience as smooth and…read moreseamless as it could be. She was so helpful with sharing her own experiences and she provided the most amazing resources to help us talk with our children about the loss of our dog, Toni. She has followed up several times to make sure we are doing well. She was a godsend! Working with her was one of the best decisions and I really feel that we honored Toni by choosing her. A+++++++

From the owner: We are an in home hospice and euthanasia service for pets.read more

I bought a plot at Hillside Acre Pet cemetery for my 4 dogs. Just got finished paying it off as I…read morehad a life threatening illness that took me awhile to get through. Dave Gordon that works at the cemetery is a wonderful person that will do anything in his powers to help you out! They ought to be thankful that they have him, such a wonderful man.. When I get back in the area I'll make an appointment to bury my furbabies and have a little graveside service with my husband and myself. I'll also make a donation for Mr. Gordon and his workers to get the much needed supplies they need to care for this Beautiful Resting Place for all our fur babies as well as those brave dogs that were right beside our servicemen and women fighting in wars..May they all Rest in Forever Peace.

My cat Scully passed on Friday. We have a burial plot at Hillside Acre, which was closed for…read moreVeterans Day. My mother emailed Dave Gordon, who responded over the weekend. He arranged for us to bring her remains to Nevins Farm's shelter on Sunday. When we attempted to do so, we had a very distressful situation with a member of the shelter's staff and, therefore, did not leave Scully's remains at the shelter, (see my review of Nevins Farm's animal shelter for more information). Dave personally went to the shelter Monday morning to address the issue. Meanwhile, we went to the shelter and met with Glen Gaccione, who was also very respectful and understanding of what we've been through. Due to what happened the day before - although it wasn't any fault of theirs - Hillside Acre gave us a refund for the cost of the burial. Hillside Acre staff also demonstrated sympathy and compassion three and a half years ago when my cat Mulder passed, as well as several years ago with my parents' cat Lego. Hillside Acre cemetery is large and well maintained. Glen was outside attending to the grounds when we arrived yesterday. The area has a fence. Anyone with a burial plot as a key to the grounds to visit grave sites, which are protected from the general public. They have an office area for business that's apart from a functioning kitchen and a viewing area with comfortable seating. You can now buy grave stones through Hillside Acre. They also offer grief support and memorial tributes. Burials are free for dogs who have served this country in the military.

Final journey has my highest regards these folks from start to finish treated us and our dog with…read morekindness and respect and understanding our beloved pet was cremated in just one day which also made things a little easier by having her home sooner. I wish to thank all involved in helping us thankyou

WARNING TO ALL PET OWNERS!!! DO NOT USE THIS COMPANY!!!…read more Between the dates of November 2nd and the 10th 2022, I entrusted WARREN MOONEY'S company, FINAL JOURNEY, in NH, with the care of a beloved pet that had passed. I was advised by the East Boston Animal Hospital to contact Warren Mooney the owner of Final Journey in NH, to discuss a request. I then contacted, Warren over the phone, I introduced myself to him and told him that my family and I have been long-time customers and have been doing business with his company for over a decade. Specific instructions were given to Warren that involved dispersing the remains into two individual containers and that he would put some remains aside for an amulet. Additionally, I was told that there would be no extra charge for my specific requests and I took their word for it; considering that I have been doing business with them for a decade and never encountered any issues, I obviously trusted them. Upon receiving the remains of my pet, I was given two separate boxes but never received the small portion of the remains for the amulet I wished to fashion. I was also charged additional fees even though I was told that no extra charges would come up. When these matters were brought to WARREN'S attention via text, I was immediately met with a careless and arrogant demeanor. WARREN initially instructed me to utilize a hair dryer to melt away the wax sealing in order to retrieve remains for the amulet, something I was not going to attempt nor was it my responsibility. When asked about the extra charges Warren contradicted himself and just waved it away and continued to ignore this issue. I asked for a refund for the unknown fee and for not fulfilling the service as promised. Warren clearly shooed me away when he said he is "now going to spend time with his family". Warren seemed to be done discussing business with me and made me feel his word is worthless and he is a thief. I was appalled at his condescending responses, arrogant tone, careless and unprofessional way he handled my situation. I was upset at how he treated me and told him I did not care who he was going to hang with and not to forget that the pet owners are the ones that pay for his services, NOT the animal clinic. I then blocked him because I felt I would be met with greater hostility.  I contacted the East Boston Animal Hospital and explained my experience with Warren and that I did not want anything to do with him. Due to his severe lack of professionalism, I told them I would let all my friends, family, and colleagues know and warn other pet families NOT to use his services. I told the staff at the East Boston Animal Hospital that my family and I will NOT go through them for end-of-life pet care as long as they continue to do business with Warren and his company.  For over a decade, my family and I have been conducting business with Warren's company. This was my first encounter with him and I am extremely sad to now know this is what we've been dealing with. Warren's poor attitude was nothing short of rude, careless, and arrogant towards my questions and myself, he was completely uncaring and unempathetic regarding my situation and my requests. I do NOT trust Warren and I question his integrity. Throughout the years my family and I have been paying for our pets' end-of-life services, did he ever fulfill our wishes? After this encounter, I feel he did NOT. Unfortunately, there isn't much (if any) quality control or regulations for pet cremation services, which also explains his horrible demeanor, like he can and has gotten away with things.  I deal with customers daily and I would never respond to any of my new, long-term, past, or potential customers with such carelessness and arrogance. Some pet parents choose end-of-life services for their pets, and I truly respect that decision, so please take this as a WARNING and do NOT entrust your beloved pets with this shady guy and his company. I regret ever doing business with WARREN MOONEY and FINAL JOURNEY in NH. By the way, I saved all the text interactions between Warren and me!  The good news and to end on a positive note, there are other end-of-life pet service providers that have integrity, are professional, and actually care about their customers! Be sure to ask your pet's clinic to ensure they don't use this company and do your research to find a quality service provider. Thank you for taking the time to read this. Good luck!

We held my brothers funeral through Mark and the funeral home. Mark was extremely helpful and…read moresupportive the entire time and it just made the whole process and time period nice. thank you.

Our experience with Cournoyer was fantastic from start to finish. I could list all the details…read morethat made me write a five-star review, but it really comes down to this: The staff was prompt, kind, knowledgeable, accommodating, thoughtful, and professional throughout the process. Their facility was nice. The hearse used for the funeral was beautiful. Their pricing was realistic. They are family owned, and they obviously take pride in what they do.

Our veterinarian does not offer euthanasia at home, so when our senior dog Trooper's lymphoma had…read morestarted to impact his quality of life, they referred us to Dr Holt. Having been a rescue, Trooper was always happiest at home. We didn't want his last moments to be full of stress in a clinical environment. Dr. Holt was very responsive and was able to quickly provide us with a few scheduling options. When the dreaded day came, she was very compassionate both with us and with our dog. She explained the process, and did not rush us once he had passed. Dr. Holt made everything as easy as possible for us - including one fee that included her services as well as cremation services through a third party. We recommend Dr. Holt to help you say good-bye to your fur baby in a way that will be as comfortable as possible for them and for you.

I messaged Dr Holt on a weekend night and she got right back to me. She came and picked up my baby…read moreParker. Dr Holt is so compassionate and you can see how much she cares and feels your pain. Thank you Dr Holt for taking good care of my baby Parker.

Brought in my English Bulldog Rescue Roo. He is not a fan of being handled by any means. Dr Manse…read moreand staff were so helpful. The appointment went much easier than I expected ! Of course the bill was not fun but vet costs in the area are what they are, I would recommend Andover Animal Hospital.

Everyone here is very friendly and helpful, and I always feel like my dogs are cared about deeply.read more

Treated us with respect and kindness. They made an unfortunate situation a bit more bearable.read more

When the employee, Sarah tells you that she rides around in the van doing "pick ups" playing music,…read morelaughing with her colleague (Keith) - saying "can you believe we're getting paid to do this?" While families are grieving, you KNOW that you're in the wrong place. It appears she has lost all compassion for clients. Sarah also spoke negatively about other pet parents - about how she had ashes "hidden" under her desk waiting for the client to come in to retrieve their pet - that they were "losers" - I inquired about Sean - as we had used your services previously - Sean was wonderful - Sarah went into details about his "troubles" - This is totally unacceptable in business. Get a professional to console and guide your clients through this difficult emotional and heartbreaking journey - it's a compassionate process, because it has an immense impact on our lives; one we will never forget. This happened a year ago. I recently lost my sweet girl - I considered capitulating to using your services again - after speaking and texting Sarah - I knew in my heart of hearts there was NO way I was going back there. If you decide to use this service INSIST on a tour - go into the back, look around, I guarantee it'll be an eye opening experience. There are other facilities that ARE caring, they ARE compassionate and they ARE professional.

Having never needing to be the one to directly handle a life changing event like the passing of our…read morefather, Mercadante Funeral Home & Chapel made us "feel like family" and walked us through the steps while allowing time as needed when it became very difficult to handle both the passing and handling of the funeral. Mr. Michael Farrow explained every step of the process, service selection, and even gave us options for the Mercy Meal after the service. If was if if he knew my father and the care and respect showed was greatly appreciated. Michael also helped us schedule the services as to not impact the family due to other services scheduled around the same time. Our father looked amazing and at peace, they did an amazing job--everyone was impressed. We were never rushed. We were able to make changes during the process as well with no issues or questions. Mercadante's also has kept in touch after the services were completed, this was not expected; yet welcomed as it has been helping us during the healing process. They also handled all the paperwork for his certificate of death, social security, etc. Everyone was professional, caring, and understanding--as I stated, they treated us like "family" from start to finish. Thank You Michael Farrow and Mercadante's Staff.

My husbands funeral was 6 yrs ago today at Mercadante funeral home. They were so un compassionate,…read moreincompetent and un of there empathetic people I've ever dealt with. They said my husband was meaty so there would be plenty of ashes!!!they had empty tissues boxes the day of his wake, the screwed up his death certificate in 2 spots, they put his ashes in the incorrect scatter urns, they removed cards from flower arrangements as we went to take them home. They called me someone else name when they called me to make funeral arrangements and said they were scattered from several funerals. Wow. Really WOW. I'm was scattered from losing the love of my life unexpected from a heart attack. And I'm supposed to be focused and double check their work. Incompetent I how no one ever has to go thru what I went thru with them. And they never apologized for their mistakes and shortcomings. Hard to believe they would treat us like they did in the worst days of my our lives. .