Our experience with Cournoyer was fantastic from start to finish. I could list all the details…read morethat made me write a five-star review, but it really comes down to this: The staff was prompt, kind, knowledgeable, accommodating, thoughtful, and professional throughout the process. Their facility was nice. The hearse used for the funeral was beautiful. Their pricing was realistic. They are family owned, and they obviously take pride in what they do.

From the owner: 5 Generations of Compassionate Care…read more Since first opening our doors in 1915, and for five generations, the Cournoyer family has made it our goal to provide compassionate, personalized and affordable services to each family we serve. With multiple personalization options we can provide a funeral that is as individual and unique as your loved one. Our building has been in our family since 1896. Through the years, we have made numerous improvements to better accommodate your family and guests in a comfortable environment that you can personalize as you wish to best represent your loved one's life and interests. Whether you desire services inside or outside, we will help you create a warm welcome for all.

Final journey has my highest regards these folks from start to finish treated us and our dog with…read morekindness and respect and understanding our beloved pet was cremated in just one day which also made things a little easier by having her home sooner. I wish to thank all involved in helping us thankyou

WARNING TO ALL PET OWNERS!!! DO NOT USE THIS COMPANY!!!…read more Between the dates of November 2nd and the 10th 2022, I entrusted WARREN MOONEY'S company, FINAL JOURNEY, in NH, with the care of a beloved pet that had passed. I was advised by the East Boston Animal Hospital to contact Warren Mooney the owner of Final Journey in NH, to discuss a request. I then contacted, Warren over the phone, I introduced myself to him and told him that my family and I have been long-time customers and have been doing business with his company for over a decade. Specific instructions were given to Warren that involved dispersing the remains into two individual containers and that he would put some remains aside for an amulet. Additionally, I was told that there would be no extra charge for my specific requests and I took their word for it; considering that I have been doing business with them for a decade and never encountered any issues, I obviously trusted them. Upon receiving the remains of my pet, I was given two separate boxes but never received the small portion of the remains for the amulet I wished to fashion. I was also charged additional fees even though I was told that no extra charges would come up. When these matters were brought to WARREN'S attention via text, I was immediately met with a careless and arrogant demeanor. WARREN initially instructed me to utilize a hair dryer to melt away the wax sealing in order to retrieve remains for the amulet, something I was not going to attempt nor was it my responsibility. When asked about the extra charges Warren contradicted himself and just waved it away and continued to ignore this issue. I asked for a refund for the unknown fee and for not fulfilling the service as promised. Warren clearly shooed me away when he said he is "now going to spend time with his family". Warren seemed to be done discussing business with me and made me feel his word is worthless and he is a thief. I was appalled at his condescending responses, arrogant tone, careless and unprofessional way he handled my situation. I was upset at how he treated me and told him I did not care who he was going to hang with and not to forget that the pet owners are the ones that pay for his services, NOT the animal clinic. I then blocked him because I felt I would be met with greater hostility.  I contacted the East Boston Animal Hospital and explained my experience with Warren and that I did not want anything to do with him. Due to his severe lack of professionalism, I told them I would let all my friends, family, and colleagues know and warn other pet families NOT to use his services. I told the staff at the East Boston Animal Hospital that my family and I will NOT go through them for end-of-life pet care as long as they continue to do business with Warren and his company.  For over a decade, my family and I have been conducting business with Warren's company. This was my first encounter with him and I am extremely sad to now know this is what we've been dealing with. Warren's poor attitude was nothing short of rude, careless, and arrogant towards my questions and myself, he was completely uncaring and unempathetic regarding my situation and my requests. I do NOT trust Warren and I question his integrity. Throughout the years my family and I have been paying for our pets' end-of-life services, did he ever fulfill our wishes? After this encounter, I feel he did NOT. Unfortunately, there isn't much (if any) quality control or regulations for pet cremation services, which also explains his horrible demeanor, like he can and has gotten away with things.  I deal with customers daily and I would never respond to any of my new, long-term, past, or potential customers with such carelessness and arrogance. Some pet parents choose end-of-life services for their pets, and I truly respect that decision, so please take this as a WARNING and do NOT entrust your beloved pets with this shady guy and his company. I regret ever doing business with WARREN MOONEY and FINAL JOURNEY in NH. By the way, I saved all the text interactions between Warren and me!  The good news and to end on a positive note, there are other end-of-life pet service providers that have integrity, are professional, and actually care about their customers! Be sure to ask your pet's clinic to ensure they don't use this company and do your research to find a quality service provider. Thank you for taking the time to read this. Good luck!

We have used Animal Heaven's services twice now. Marie is a loving soul who will treat your pets…read morewith respect. She also allows us to drop off our pet to her, saving the fees that the vet would add on to deliver to her. I recommend Animal Heaven in your time of sorrow.

This business is Heaven sent! We had to say goodbye to our sweet Bailey Girl on Monday, Marie the…read moreowner had us bring her straight over. I felt comforted, and nothing but love and professionalism. We received Bailey's ashes on Thursday. Now she is back home with us, right where she should be. Thank you to Marie and Animal Heaven.

I called Gary Smith with Benson Brook Pet Cremations the morning I was to take my cat Ivan to the…read morevet. Gary seemed like a good guy on the phone and though it was to be an hour and ten minute drive from Portland, I decided to take Ivan there when it was over. In the first place it was just a really good drive and maybe I needed that to clear my head. In the second place, Benson Brook seems to be at the end of a peaceful road in Parsonsfield, Maine. It seemed appropriate. Gary runs the business in what looks like his garage, which gives kind of a hoakie first impression. That impression quickly goes away when you meet him. He demonstrates a genuine sympathy for people and their lost pets. He has a nice lobby area and will gladly show you everything involved and answer any questions. At my request, Gary allowed me to place Ivan into the crematorium myself, which afforded me one last look at him, as if he was just taking a nap curled up against the bricks. Gary closed the door and started the process while I watched, and I can truly say I was there with my cat Ivan until the very end. The next morning I returned and Ivan's ashes were in a very nice ceder box Gary made himself. It was a nice touch on top of the many other nice touches. I am not looking forward to seeing Gary again or making the drive to Parsonsfield, but (at least), two more times, I will. It is kind of a long drive to Benson Brook, but I recommend you make it. The terrible sadness I feel has not abated even a little bit, but I have peace of mind that my cat Ivan's remains were treated with care and respect. I know, because I was there.

I took my favorite kitty, Sinbad, here a few years ago and ,unlike other places, you can be assured…read moreyou will get your very same animal back. Gary gave me all the time that I needed to mourn and was very sympathetic when I cried horribly. He promised I would get my same animal back and he showed me his set up. He gave me a snippet of Sinbad's fur as a momento. I picked up my ashes the next day and Sinbad was in a nice box with a very nice bag. Gary really is very kind and he runs an ethical business. He is flexible and reliable. I will be bringing him my eldest kitty, Topaz, of 14yrs either today or tomorrow after he is put into his eternal sleep - and I KNOW I will be getting my very same animal back. Gary runs a very small operation and his customer service is flawless. He is very helpful during this difficult time and I will always return - no matter how far I move away. I would not trust my animals with anyone else.

Thank you White Rose for your help at a difficult time when our dear 4-legged family member left…read moreus. You have a beautiful property and a peaceful calming setup for families who wish for peace and caring for their friend. We were very happy with your place and your caring and compassionate method for handling out friend and his remains. You were everything we needed and your goat friends were a joy to see. We highly recommend you service to everyone!!

I recently lost my wonderful dog, Cadet at 13 years old and opted to have him cremated and returned…read moreto me. I was so touched and impressed to have him returned in a lovely wooden, carved box, sealed with a silk ribbon and rose. White Rose also added some poems and grief information. I feel they respected my dog and understood my pain. Thank you for such a wonderful process at such a terrible time in my life. Jocelyn C., Greenfield, MA

Christina is the most remarkably kind women. She made this very tough experience as smooth and…read moreseamless as it could be. She was so helpful with sharing her own experiences and she provided the most amazing resources to help us talk with our children about the loss of our dog, Toni. She has followed up several times to make sure we are doing well. She was a godsend! Working with her was one of the best decisions and I really feel that we honored Toni by choosing her. A+++++++

From the owner: We are an in home hospice and euthanasia service for pets.read more

I bought a plot at Hillside Acre Pet cemetery for my 4 dogs. Just got finished paying it off as I…read morehad a life threatening illness that took me awhile to get through. Dave Gordon that works at the cemetery is a wonderful person that will do anything in his powers to help you out! They ought to be thankful that they have him, such a wonderful man.. When I get back in the area I'll make an appointment to bury my furbabies and have a little graveside service with my husband and myself. I'll also make a donation for Mr. Gordon and his workers to get the much needed supplies they need to care for this Beautiful Resting Place for all our fur babies as well as those brave dogs that were right beside our servicemen and women fighting in wars..May they all Rest in Forever Peace.

My cat Scully passed on Friday. We have a burial plot at Hillside Acre, which was closed for…read moreVeterans Day. My mother emailed Dave Gordon, who responded over the weekend. He arranged for us to bring her remains to Nevins Farm's shelter on Sunday. When we attempted to do so, we had a very distressful situation with a member of the shelter's staff and, therefore, did not leave Scully's remains at the shelter, (see my review of Nevins Farm's animal shelter for more information). Dave personally went to the shelter Monday morning to address the issue. Meanwhile, we went to the shelter and met with Glen Gaccione, who was also very respectful and understanding of what we've been through. Due to what happened the day before - although it wasn't any fault of theirs - Hillside Acre gave us a refund for the cost of the burial. Hillside Acre staff also demonstrated sympathy and compassion three and a half years ago when my cat Mulder passed, as well as several years ago with my parents' cat Lego. Hillside Acre cemetery is large and well maintained. Glen was outside attending to the grounds when we arrived yesterday. The area has a fence. Anyone with a burial plot as a key to the grounds to visit grave sites, which are protected from the general public. They have an office area for business that's apart from a functioning kitchen and a viewing area with comfortable seating. You can now buy grave stones through Hillside Acre. They also offer grief support and memorial tributes. Burials are free for dogs who have served this country in the military.

I recently had to unexpectedly make the decision no one wants to make when I was at Upstate…read moreVeterinary Specialties. While I waited for my husband to come so we could say our goodbyes to Buddy, I looked for a cremation service for our special boy as I thought I'd have to make all the arrangements. I read glowing reviews about Infinity and decided they would be my choice. When the staff came to talk to us was when I was told Infinity was who they used which made it easier for us during a very stressful day. We just picked up Buddy and we were very touched with the way he was handled and the special items that were included such as his paw print and fur, and everything that was personalized with his name. I would HIGHLY recommend Infinity for your beloved pet.

They took such good care of my Princess Kayla. Even her pawprint had purple and lavender stones in…read moreit. It's the little things like that that mean so much when you have to say goodbye to your fur baby. Would highly recommend.

Our beloved cat suddenly passed away on Sunday evening. Having children who are heartbroken and who…read moreloved the kitty (as I did too) and knowing there are coyotes and other wildlife that would potentially disturb a her backyard burial, I contacted Inserv/Riverbend. The staff was professional, supportive and sympathetic. I brought the family cat for cremation and was able to bring her home. If you are reading this, you may be in the position I was in: beloved pet passes, regular vet closed, emergency vet far away... I contacted Inserv/Riverbend Pet crematory and arranged everything. The cost of the service was reasonable ($150 for the options I selected, could be more or less based on your decisions) - it was worth it.

I was an absolute mess and beside myself when I lost my baby & best friend of 11 years. The people…read morethere {Karen & Ryan} are the absolute best!!! This was an extremely painful time and their patience and understanding during this time of extreme duress is simply unmatched. I have nothing but put positive things to say. You'll be very glad you used them during your painful time also.

Call to make grooming appointment but left on hold. Man who answered forgot I was on hold and I…read morecould hear him yelling at a whining dog to STOP PISSING everywhere. Very unprofessional and I will not return. Get some training on canine behavioral problems - screaming at a dog who clearly needs to go outside and then yelling at him for peeing indoors????

They are very good at training your dog and will help.and tell you what ur doing wrongread more