I have a couple of items that should've arrived 2 weeks ago. I keep calling to the client service,…read moreand one of the two happens: either they don't even pick up the phone, or when they do they tell me that they don't know where the items are, and that I need to call to other number. I think I've already tried 10+ different phone numbers. It is ridiculous.

My experience with them was really bad! I bought a sofa at the end of December 2022. When I bought…read morethe sofa they said I have a warranty for 2 years. Very soon one of the wooden slats that hold mattress broke (I think it was defected from the start and I sent them pictures). When I contacted them they said the wooden slates are not covered by the warrant so it is my problem.This is the first time I see such a low quality service in a Swiss shop, be aware when you are buying from them, if anything goes wrong it is your problem

The service is terrible; you spend hours trying to contact them by phone, and when they finally…read moreanswer, they don't provide a satisfactory response regarding the delivery date of the order. They are sarcastic on the phone and even threaten to give a s*it voucher if we cancel the order. I will NEVER buy anything from this store again and I recommend it to no one. It's a waste of time, money, and health.

The WORST CLIENT EXPERIENCE EVER! DON'T recommend and won't buy from them again!…read more I passed an order in the shop mid August '19. Agreed delving date for 3rd September. On the third nothing happens. I spend hours calling them and the logistics company to find out what happens. It turns out there was a mismatch in the systems ( logistics had 8 items, Maison du monde 9). They didn't talk to each other before I call to ask what's happening. After many calls I try to make a complaint but they don't have such a service so I am forced to agree with delivery with a potential missing item, they confirm next delivery date in 2 weeks time. The furniture arrives and I have only half of the couch!!!! Logistics promised to find a solution. Nothing for 4 working days. Again I call and spend my time with them to find out that next delivery date is after 14th of November!!! 3 months later! After few days I decided to go for another couch so I try to call again(waiting time guaranteed!) and cancel. I can cancel but I cannot get refunded because I agreed with their dirty T&C and they offer me a voucher instead. The only chance I have is if the shop agrees to pay me back. Process still ongoing at the moment. I won't ever buy from them, I don't want their shit voucher and don't recommend this shop to anyone not even worse enemies!!!