After our 5-year-old attended Karate America Neptune Beach for 10 months, his instructor ABRUPTLY DISAPPEARED. We received no communication from the school or Karate America Headquarters (in fact...3 weeks later, we still have not received an official explanation regarding his departure). One day we showed up for training and the door was locked, the lights were off, and another parent drove up to tell us that class was cancelled that day. We never saw the instructor again after that.
We tried 4 classes with new instructors (different each time) and our child left crying each time. We talked through the challenge but after 4 negative experiences and a total lack of consistency, we decide as a family that we were done with karate.
I contacted Karate America Headquarters to notify them of our cancellation and they informed me that we were still bound by the 30 days notice in our contract. I asked them if they felt that was fair considering the fact that we were given ZERO notice that the head instructor was leaving. Her response was that the school was given less than 2 weeks notice and that there was nothing they could do about it. When I asked why, if they knew 2 weeks before he was leaving, that they didn't tell anyone....she said she assumed he had told his classes on his own. My guess is that they feared a mass cancellation of memberships so they kept it a secret for as long as possible until they could reach the next billing cycle.
Her attempt at a compromise was to let my son continue to attend for a month and then cancel his membership...which I told her was the same thing as holding me to a 30 day cancellation.
It's just so disappointing that after paying almost $2,000 for memberships and uniforms and equipment that we don't get a phone call, an email, or even a mass text about major changes in the school. And then, instead of doing the right thing and letting students opt out...they hide behind a contract to suck an extra $149 out of parents who bought into the system that would ultimately fail them. read more