I recently had a facial at this company which was the most horrible experience i had for a long…read moretime. The therapist was rude and negligent , no feel good factor after the treatment and it was completely overpriced. Never again!

From the owner: Aesop is an Australian skin care company established in 1987, offering a range of skin, hair and…read morebody care formulations created with meticulous attention to detail. Our considered product range also includes personal fragrance and formulations for the home. Our objective has always been to formulate products of the finest quality; we investigate widely to source plant-based and laboratory-made ingredients from reputable suppliers across the globe, and use only those with a proven record of safety and efficacy. A sincere interest in sustainable design extends to every aspect of our workings, including our stores, which are created with functionality, sensory pleasure and setting in mind. We look forward to hosting you, at Aesop ABC-Viertel or online.

The experience of buying online is so traumatic! I love MAc products and always had an excellent…read moreexperience when I purchased their products in the USA or in Colombia. But here in Germany, things are different. I order a foundation, an NC20 instead of NC25. 30 minutes later I reached them to be able to edit the order not cancel it. Their answer is "If you do not wish the order, you can return it, and we will refund your money. Unfortunately, we cannot change or edit the order. If you wish you can place a new order." So I have to wait until I receive it, return it, wait for a refund and then rebuy it? (I am sure within 30 minutes of an order being made it was not as if it was dispatched already) I think in that respect the experience of buying online is not satisfying at all with this company. This would happen with Amazon, I would have been able to cancel and order it again if I had made the same mistake, I will keep the product because I don't feel like doing all that long process. However, I will never buy again at MAC cosmetics.