I dropped off my 2007 BMW 1 series at 8.00 in the morning for an MOT + Full service. I called around 17.00 to check to which Louis replied that there was a problem with the MOT emissions testing machine and the car was still at another site (by the way, they don't do MOT at their site so they drive cars around to get it done at the Volvo on Finchley road). He told me he would call once it's complete because he still HAD TO DO THE SERVICING. So they don't do servicing and checks before sending the car to MOT ! I didn't get any calls. I called at 18.00 again as I had to pick up my son from nursery at 18.30 and he told me it's complete. My best guess is he had maximum 30 mins to service the car. After arriving at their shop they promptly gave me the invoice of £195 but I said I would like to check the car. The service light was still on. He showed me that the front brakes were worn off. He could've called during the day and told me about the brakes to which I would have said 'replace them'. Only after I asked, he tried to reset the service light which failed miserably. I now have a red service light which shows the car should be lifted up and the brake light is on probably because of worn front brakes. It wasn't on before he tried to reset service light with his machine.
I had no time to argue with the guy so I paid quickly and rushed out. I wouldn't have paid anything until he resolved all the issues but I had to leave.
Next day I asked about new brake pads and he quoted £45 brake pads + £90 labor + VAT quote. He charged £165 for full service (MOT for £30) which took him 30 minutes to do and now he was asking me so much money for brake pads. I offered half the labor price and full brake pads price as I had already spent so much on the service . He replied "You booked your Service and M.O.T via Book my garage. Please refer to your booking and see what is included." Service light resetting is obviously in that list but he didn't listen to me any more.
All in all, I doubt he serviced my car properly in that 30 minutes, I still have red service light on and beeping and the brake pads have to be changed.
Louis is a "nice" guy as long as you pay him quickly for his unprofessional, sloppy service. read more