If there was a way to rate Kapptured with a lower rating I would but this is the lowest rating the system would allow. Our experience with Kapptured and Chris Hernandez was by far the WORST and MOST DISAPPOINTING experience I have ever had with a photographer. If you haven't already paid your deposit then I highly recommend seeking another company to do your pictures. I would hate to know that anyone ever had the same experience as we did. There are so many reasons why but, because of limited space, I will only share a few. Feel free to contact me, Eric Adams (559.790.1099 or saviorservant@gmail.com) if you want to know more BEFORE you commit. I will be glad to share the letter I wrote to them explaining our complete disappointment in addition to any of the other 11 pages of complaints we have because of their indifference to us and our event.
We were referred to Kapptured by our DJ and, for over $2,000 to do our wedding, I had high expectations that we would be well tended to and prioritized. That was not the case. The feeling I got from the very beginning AFTER they received our deposit was that once they had us on the hook with our deposit there was NO sense of urgency at all or concerns for our desires. Chris Hernandez and Kapptured as a company were totally indifferent to us and our event. I don't know if it was malicious or negligent but, either way, Kapptured failed us an infinite number of ways. Out of all the complaints I have the biggest one was the fact that they promised to have our pictures to us within 12 weeks and they couldn't do that. Even at the wedding we were told we would get a "sneak peek" of some pics from the wedding the week following the wedding and that never happened. We received absolutely nothing from them until after the deadline they set for themselves and what made it worse is that we saw other weddings they did after ours get some of their pictures before we got any. That was clear evidence to me that they had made us one of their absolute LOWEST priorities.
We wanted their response to our complaint IN WRITING before May 1, 2020 because they had lost all their integrity with us by lying and dropping the ball so many times. We gave Chris Hernandez, Kapptured, and Isaac Atkinson (Owner and Founder of Kapptured) almost two weeks to respond in writing as to what, if anything, they were going to do to make it right and they NEVER did.
Don't gamble on the most important day of your life by hiring Kapptured or Chris Hernandez because you don't want it contaminated the way ours was. read more