Never buy property from this company. They lie right to your face. Say they will have rubbish…read moreremoved and house cleaned and agree to everything you point out during final walk through. Then after closing told me my clean is different than theirs. Took 15k to clean what they said would be cleaned. Very bad business and the lying was unreal. Totally not professional. And I paid full asking price. Also their seller took items from property like microwave and washer and they gave us $50 to replace them. I guess the cost of things is different in their minds than reality also. Ten thumbs down to Greg!!

Renter beware. They put us up in a spot with DEAFENINGLY LOUD JACKHAMMERING CONSTRUCTION taking…read moreplace directly outside the master bedroom window from early morning and continuing all day. I spoke to the construction company and they said that the construction had been ongoing for some months and that they have this conversation with a new tenant "about every three days". So loud it literally shakes the house. SWRE moved us to a smaller, less nice place and then ghosted when we asked them to refund the difference in price between the two places.

Howard really goes above and beyond, and has the expertise and local knowledge you want in a…read morerealtor. He is honest, attentive and responsive. He put in many generous hours for our house buying process years ago, and we have recently had an extremely smooth process with selling with his help. We highly recommend working with Howard!

Even after a year of My 3 properties being sold, Howard has kept in touch and Emailed me specific…read moredocuments that I have requested from the sale. TOP NOTCH CUSTOMER SERVICE THANK YOU HOWARD!!!!!!

Disappointed to learn from my referring broker that her referral to Denise was not accepted as she…read moredid not want to pay a referral fee and participate in a Military rebate program for buyers. We chose Denise specifically as she mentioned on her bio that she was a Major in the Army and how she "also devotes many hours to various Veterans' Organizations." Did enjoy the webinar with local home inspection business.

Denise is an amazing realtor! When we first listed our home she lined us up with a professional…read morestager. The result was so awesome that a national house hunter television show (Waterfront House Hunters) filmed and aired our home! I recommend Denise over and over to anyone who asks my opinion for the Bis Island's best realtor!

Lailan Bento is a true professional , with both the knowledge, and patience, to lead her clients…read morethrough the myriad of steps of either buying and selling real estate, in the unique market on The Big Island!

Lailan and her team have been wonderful to work with in purchasing our new home on the islands…read more Quick response times, always accessible for questions and concerns, offering so many resources depending on our needs.. and all with a friendly, open and accepting attitude. Thank you Lailan and team!

First of all, Julie Chan the owner was courteous and very professional in explaining the services…read more She even gave a follow-up call to remind and confirm the scheduled service. The Lady she sent was also courteous and professional addressing every corner of the house and quietly doing a thorough job. The house was left strikingly clean with no over scented smell of the disinfectants used like most others do. Yet there was a clean pleasant smell and clean looking place that she left.

2 Star Honest Review of "Five Star Cleaners" and Owner Jade…read more(Lengthy but worth the read if you're considering this company) This is my honest experience with Five Star Cleaners, run by Jade, and why I unfortunately cannot recommend this company. I was in search of a move-out cleaning for my ohana rental and needed a reliable, reputable company to take on the job. I found Five Star Cleaners, and Jade sent an amazing cleaner named Chelsea, who did a fantastic job on a small test area. That experience gave me confidence in their quality of work. As a homeowner, I'm careful when hiring service providers -- especially when I'm not going to be physically present -- so I planned this cleaning a full month in advance. We scheduled a team of 4 cleaners, at $120/hr, for roughly 3-5 hours. Everything was confirmed: my proxy (a trusted friend) would be there in my place as I would be off-island, and multiple cleanings were lined up. A week before the job, I checked in with Jade to confirm everything and asked for a detailed list of what the cleaning would include (e.g. baseboards, windows inside and out, cabinets, full deep clean, etc.). I also mentioned I'd like the invoice to clearly reflect the services for documentation purposes -- in case anything came up with my tenant's security deposit and I needed it for small claims. That's when Jade suddenly became uncomfortable and said this was "concerning." I clarified that I wasn't threatening legal action or involving her in a dispute -- I simply needed a clear invoice, as any homeowner would, to show a judge the unit had been professionally deep-cleaned (as required by my lease). I explained this is standard procedure, and no liability or risk would fall on her or her team. Just a paper trail. However, Jade insisted she didn't want to be "caught in any legal crossfire" and pulled out of the job entirely, just one week before the scheduled date, leaving me scrambling just days before I was scheduled to leave the island. She refused to speak on the phone to clarify things or resolve the misunderstanding. All communication abruptly stopped. To make matters worse, Jade then blocked me on Facebook and all other communication channels, presumably to avoid accountability and prevent a negative review -- rather than taking ownership or having a respectful conversation as an informed and professional business owner should. That behavior alone speaks volumes. This last-minute cancellation was a major inconvenience and unnecessary stress, especially after a month of coordination. I had trusted this company to follow through -- and instead, they dropped out without any real attempt to problem-solve. That is not professional in my opinion. To be clear, I don't wish Jade or her business any harm -- but I do not consider this company reputable based on this experience. In Hawaiʻi, where it's already difficult to find trustworthy cleaning services, this situation only made things harder. If you're a homeowner or property manager needing reliable, professional, and communicative service -- I would encourage you to look elsewhere. This wasn't it.

Great management company. My husband and I booked a stay in one of their condos with our 2 young…read morechildren. We stayed for 2 weeks so we needed new linens multiple times. They were quick to respond and get us what we needed. I also forgot a few things for my newborn so I had a few items shipped to their office. They brought the packages as soon as they came. I was very pleased with how helpful and accommodating they were. I would highly recommend them.

If you are wanting to book through this service, do it ONLY through VRBO. Aloha vacation rentals…read morewebsite is SO poor. I have read more than one review on other sites where the same incident happened to them. We booked a house through the website. Picked our correct dates, and then had email correspondence with one of the owners, Tina. The email header/subject was our correct dates. We had booked this house about 9 months in advanced to be very prepared. It was me, my husband, baby and 2 other couples. I even emailed tina a couple weeks before because I had a bad feeling and confirmed again the dates we were coming (April 2019) where she agreed. Two days before we were set to arrive I emailed them again and confirmed there would be a crib. Tina responds "yes we will have a crib for you for your trip in 2020". Naturally I freaked out and asked tina to call me she called me and I explained all our emails and conversations have mentioned the actual dates. She pretty much acted like it wasn't her problem and I hung up on her. I think she looked back at conversations because when my husband called her she was incredibly apologetic and gave us a full refund (ONLY REASON THEY ARENT GETTING 1 STAR!). She explained that she looked everywhere for somewhere to put us but every single thing on the island was booked. Lucky for us, I did a simple google search and found a FANTASTIC place, of course not managed by Aloha vacation rentals. I tried to figure out what went wrong, so went to their website and tried again to pick exact dates to schedule, it then takes you to a new page where the calendar changes to 2020! Out of no where! Very poorly done site. Very poorly done communication. But was refunded and we found another place so it all worked out in the end for us. But don't book through website.

I posted a project on Yelp while looking for cleaning services, and I was very impressed with…read moretheir prompt and professional communication. They were responsive, courteous, and provided all the information I needed right away. Although I ultimately chose a different company due to the specific scope and scale of my needs, I truly appreciated the way Priscilla handled the inquiry. Based on this experience, I wouldn't hesitate to recommend them to others looking for reliable and responsive service.

The service I had scheduled for was a deep clean, specifically requesting the windows/window…read morescreens/window grates, oven, and fridge were focused on. I was really disappointed after the appointment because I noticed throughout the following day or so that there were many areas that were still dusty or dirty - specifically the windows and the oven. Almost all of the areas of the house that had been worked on, I went back over to clean myself almost immediately because they were either streaky, half-done, or not at all touched. If I had known that my expectations weren't going to be met for the session/service, I wouldn't have set it up. When I reached out to let Priscilla know 1:1 that I had concerns about the service, I didn't get a response. Due to what looked like low-effort work, being an hour and a half late, poor planning, and poor communication, I would not recommend this company to others and will not be reaching out in the future.