I emailed Dr. Shay in April of 2025, then was billed for that email as though it was an appointment…read morein October of 2025. I have emailed the office 6 times and left 5 voicemails requesting calls or emails back. Instead, they text saying that it will be sent to the account manager. The account manager has yet to follow up with me, but has had no problem adding late fees to my bill. When Dr. Shay remembers to follow up with previous providers and complete paperwork, he is a very friendly and helpful doctor, but he's very inconsistent with those practical parts of medicine. I ultimately changed providers due to lack of follow-up and their new implementation of a required subscription for primary care patients.

This is my first Yelp review, and I hope it will help other Portlanders avoid what I've experienced…read morewith this provider. While he is capable of a friendly bedside manner, his host of administrative issues and ethically questionable billing practices negatively impacted me--and my health. I would advise others to seek another primary care provider. I scheduled a wellness visit with Shay (Dr. Hosseinion's first name) online a year ago after moving to Portland. During this first visit, we talked through my medical history and he also refilled two existing prescriptions from my prior MD. No physical exam beyond listening to heart/lungs. He wrote me a letter for my employer stating that he had seen me "for an annual wellness visit." Finally, he ordered a single blood test; I declined the standard panel. After the appointment, he billed my insurance company for $390. I wrote to ask about this--my last handful of wellness exams/physicals were covered at 100%--and he told me the care I received was defined as a "problem visit," offering to see me for a second visit to use the wellness exam benefit. I spoke with my insurance company, who confirmed the visit should have been billed as a wellness appointment plus an additional code for extra services. I contacted Shay's offsite billing office to request this change. I was willing to pay for the appointment, but believed it was billed improperly, resulting in an unfairly high balance left to me. It took one year of calls every month or two to get a response: No, he will not change the billing to include the wellness code or compromise on the balance. Why did it take so long to get a response? Per the billing office rep: "There's nothing we could do. We're not in his office. He's very hard to reach." In the meantime, I decided not to return for a second "wellness" visit, as Shay suggested, after my insurance company told me that getting lab results but billing for a wellness visit would be fraudulent. Instead, I waited a month, then requested a copy of my lab results three times in December. And again on Jan 4th. And again on Jan 10th. Finally, I called the lab, where a tech assured me the results were delivered to Shay in late November, less than 24 hours after the test. I sent Shay an email expressing my dismay at the wait; he did not apologize, but said they'd mail me a copy. I waited another couple weeks. When it didn't arrive, an assistant told me it was lost in the mail. I finally went to the office in person and got a paper copy. In the midst of this, the billing office told me part of the reason I wasn't receiving an invoice was because they had the wrong address on file for me - received from Shay's office (which had a copy of my driver's license). In any case, the labs showed a treatable medical issue -- something I would have liked to have known about ASAP. All told, it took me about two months to get that piece of paper. About six months later, and some eight months after the initial appointment, I got an email from Shay. He said he had my lab results and asked me to schedule an appointment. He said he found a problem in them. I would have appreciated more timely, accurate and honest communication from this physician and his assistant regarding billing and my lab results. I could have been informed during my visit that the wellness billing code would not be used in any way (using it plus another code could have, per the insurance company, mitigated some of the cost). Because such communication was lacking (and because this doctor wrote a letter to the opposite effect), I think some compromise on the final balance due would have been fair. Shay had paperwork explaining that refilling prescriptions could result in additional billing, but I could not have predicted that the entire visit would be coded to the maximum possible reimbursement. I think it is unfair to expect lay people to have this level of knowledge, particularly as there is a variance among providers in billing practices for these visits. At the least, I would have expected timely communication of my lab result. I would have begun taking a needed supplement months earlier if I had seen my lab results, and would have appreciated a simple acknowledgement that my health was comprised when I didn't receive it. For what it's worth, I paid my bill in full before submitting this review, and within days of hearing back from the billing office.

I had high hopes for using this practice. I had a very warm and encouraging conversation with…read moresomeone in May who guided me to write an online inquiry describing what I was looking for in a doctor so they could thoughtfully place me with the appropriate professional. The one who I read had openings was not my first choice, so I was led to believe that another doctor, whose online bio appealed to me, would be shown the form I filled out and I'd get a response. So, I never got a response. I called in June to remind her and was told "the doctor was on vacation" blah blah blah. She promised she would show the doctor my inquiry and I'd hear back either way. This didn't happen. That conversation was on June 5th and it is now over a month later. I give up on this practice. How can you be offering "concierge" medicine which is supposed to devote extra time to patients and completely ignore a potential new patient who is willing to jump in and pay the practice MONTHLY whether being seen or not? Ugh.

Yikes! Switching to their glitchy new care platform that handles all of your health information has…read moretaken Baskin from 3.25 stars to 1 star. Check the reviews not just for the baskin doctor who will be referring you to other doctors, but also check the reviews that are very publicly available on the Apple App store and the Google Play Store. SigmaMD is big yikes. Switching from one of the highest rated Hipaa providers to a poorly rated new entrant... strange strategy. Oregonians: Be careful!!!

Been going to him for years but to get told to never go back to his clinic by him himself is…read moreabsolutely ridiculous, That is all due to the fact of mentioning to him that what he is diagnosing one could not be it, due to other doctors diagnosing the same thing and taking medicine and no improvement has happened. There is no need to talk over anyone or to have an attitude and especially being rude. Do not recommend anyone to this place after this experience.

I am blown away that an individual such as Dr Dan still exists in this day and age and especially…read morein Portland where the cost of living has gotten so out of control. I needed to see a doctor quite desperately but had put it off for well over a month because I didn't know where to go, if I could afford it, and all the other unknowns when you don't have a primary care and health plan backing you up. I found the Alameda Clinic through googling and gave it a chance because of all the wonderful reviews. I showed up at around 9:20 am (walk in hours start at 9am). Dr Dan greeted me personally, I was immediately ushered back to his exam room, we discussed my issue (I have permanent 100% hearing loss in one ear and recently my "good ear" was only operating at about 20%), he did an exam to confirm the problem, and then he fixed it. During this time he mentioned a couple times that there was paperwork but I had yet to do more than tell him my name. Afterwards, almost as an afterthought, he asked if I minded filling out his form. His whole approach is so refreshing, personal and just plain human...of course I didn't mind. The form he handed me was one sided, covered the very basics and took about a minute to fill out. When I met him out in the lobby again, we talked about lychee (a Chinese fruit) and he gave me a taste of something similar. I asked him if he needed the paperwork (I'd left it in the exam room), he waved it off, I asked him how much I owed him, he asked if I could afford $80, I gladly said yes, paid him, asked him if I could give him a hug and was out the door. The whole thing from start to finish, took about 30 minutes, but to say that it was life changing for me is not an exaggeration. Dr Dan is unlike any other doctor i have ever gone to. He is a healer who is genuinely interested in and enjoys engaging with his patients. And I love that he incorporates the things that he is passionate about into your encounter with him. I have since recommended him to everyone I know and will definitely be back the next time the need arises.

Dr Reynolds is great to work with. I think he's like doctors *used* to be when they took time to…read morework through issues. We look at my lab work together, adjust meds as necessary, we talk about my life at home and how that might be impacting my health, we talk about my wellness activities...both physical and mental. He really does provide holistic healthcare, which I appreciate. I've been seeing Dr Reynolds quarterly for around five years.

Searching for and finding a naturopath is an arduous process but once you know you've found the one…read morewho is right for you, then all is right with the world. The online search began with knowing that I wanted to find someone on the east side and knowing that I wanted a guy. Found him in Dr. John Reynolds, ND. This guy has helped me more than anyone else, including well, everyone. When you're not sick but just dealing with all the little naggy crap related to aging, well... Some of you know how it is. The staff is courteous and respectful. Katie, the office manager, is sweet and always helpful & CJ, the resident MA, gives the best jab this side of the pond. Soon I'll be starting neurofeedback with Dr. Shannon to try to eliminate my migraines, a malady that only developed in the last 5 years. How is that even possible? I'll let you know how it goes. I can't say enough about Dr. Reynolds, his staff, and Oregon Natural Medicine. So if you get the chance, choose them & say enough yourselves.

Dr. G quickly addressed what my primary health illnesses and then began on chronic issues that no…read moreone has ever been able to address, migraine headaches. I am pretty much migraine free, with a very few residual symptoms. I feel extremely fortunate to have found her and functional medicine at this point in my life.

Helpful and an excellent listener. She really feels like a partner in health, not a doctor who…read morepronounces from on high. I switched to her during Covid so I've only had telehealth appointments, but her tech has always worked smoothly and it's a testament to her care that I feel good about "seeing" her even online.

I read the other reviews of Dr. Callahan and was amazed…read more Not my experience at all. He was my doctor when he was at Portland Family Practice and I thought he was fantastic. He has retired sadly. At least I believe he has. If I find out he just moved elsewhere and they didn't tell me I'll be pretty peeved at the Portland Clinic because I would definitely follow Kerry any reasonable distance to keep him as my doc. He's terrific and patient and knowledgable and respected my health choices which the new guy I tried did not sadly. I'm trying to find a new GP I like as much as I liked Dr. Callahan. Was sad to see him leave the practice.

Arrogant, dismissive, sexist…read more I had a routine check-up with this guy and he was awful. Scoffed at the requests for blood analysis and didn't even complete the tests as requested. The only concerns he focused on were gynecological even though those were not the concerns I brought to him. If you want a holier-than-thou, arrogant, sexist guy to be your doctor, here's your man.

I'm not opposed to going in to see doctors, but when I have an unknown issue, I usually like to see…read moreif it gets worse before seeking care. In this case, I had something that I decided to go in for. It was easy to make an appointment for the next day online. I was seen promptly at my appointment time. The doctor was kind and professional. The front office and back room were clean. Ultimately my issue was a "wait-and-see" kind of thing. My insurance didn't cover much of my visit, which was pricey for nothing having been done, so I recommend making sure that your insurance will cover a visit. Ultimately I wish I hadn't gone, but that's not due at all to the Zoom Care experience, just the cost of medical care these days.

PA Colin was great! My 7 year old needed a couple stitches and Colin did a great job calming my son…read moredown and getting him cleaned up and out of the clinic in no time.

I had a visit with Dr. Boyd concerning chronic pain in my hips, she was supportive, and provided…read morehelpful suggestions with regards to nutritional and lifestyle changes that might be beneficial, and scheduled me for imaging. Upon discovery that the underlying issue was quite dire she referred me to a top-notch surgeon, and was deeply reassuring. Her compassion and candor call deep anxieties, and even after my care had been transferred to another doctor she made several follow-up contacts to see how I was doing. Now that I'm back up on my feet I will absolutely be seeing her for my general care into the future.

From the owner: Healer with a heart. Portland Doctor, through it's physician, Dr. Christabeth Boyd, aims to provide…read morehigh quality medical care with a heart. Since the aim is quality, Dr. Boyd will spend time listening to patients to help them navigate their health and lifestyle. Appointment times will be between 30 to 60 minute increments depending on the patient's needs. This is to give ample time to listen to patients, to answer questions and give guidance. If your goal is to achieve a healthier you, then Dr. Boyd will be able to help guide you achieve that goal. She will also take care of the usual acute illnesses that will ail you. Preventive medicine with an emphasis on lifestyle and longevity has been Dr. Boyd's interest in the past several years. So if you are ready to make some healthy changes in your life, then Dr. Boyd will be more than happy to discuss ways to achieve this with you during your appointment.

Do you see ALL of these forms? Do you know what they are?!?! The forms I was text and emailed to…read morefill out PRIOR to my appointment. Which I did. Online. With the link provided. The day BEFORE the appointment I was told to come in NO LATER than 30 minutes prior to complete the paperwork. My appointment was at 3pm. I was told to be there by 2:15. I ended up there at 2:20. They said "here fill this out" and I said I already did online. And they said we can't see that and it doesn't link in (so WHY send an email and text telling people to so it?) And this was the case for EVERY person who checked in while I waited. After I finished the paperwork, I sat and waited and waited and waited. And at 3:10 I was asked up to the desk and asked if I had done the paperwork. I said yes I did, and the girl asked me who I gave it to and I said "you." And then she said "oh yeah." And was fumbling through a GIANT stack of paperwork to try and find it. Let me just tell you they're like a NEGATIVE TEN out of 5 for their office staff/administration. They need to clean out and start fresh there. I wasn't overly pleased with the MA as she was curt and not very pleasant. And pushy. But Stephanie D'Andrea was great. She went through all of my history, asked relevant questions and spent probably 5 minutes, if that, ACTUALLY connecting the digital file which the office staff was completely incompetent in doing, so that she could view everything I had filled out. She didn't need the forms because she could see everything I'd input ONLINE as well as other physician test results, etc. She actually had a clue about the medicine AND the administration. Which IMHO is NOT the job of the NP or RN or Doc. That's the administration's job. To make their lives AND the patient's life EASIER. When the MA took my BP (in a seriously awkward bench chair,) I said that's REALLY high. As in even when I'm really stressed it's not that high. And she just ignored me. Then after I said something again she took it exactly the same and it was the same read. When Stephanie finished with me (interrupted 3 times by her MA giving her "time" warnings...which also seemed VERY unprofessional;) she asked the MA to retake my BP and reposition my arm because I have NO history of BP like that. Well wouldn't you know it was basically normal like what I normally read at. So many things were discussed but I mentioned painful bunions on my feet and Stephanie said "that's not a bunion. It's a wart." And I thought cool. I'm officially OLD I have warts on the side of my feet?!?! EW. No offense but I didn't believe her. I had been in a lot of pain (which she said happens with these on your foot...) and I thought NO WAY. She said to soak my feet for as long as I can in warm water and then file as much callous as I could off (and ew there was a lot...it's JUST becoming spring in the PNW LOL!) And legit AFTER just that my foot was WAY less painful. But after using the wart gel and a corn pad (yup legit old people stuff,) for a FEW days...the pain was GONE. I was like an insane person sending her messages in the patient portal saying OMG my foot feels SO much better. Like I could cry it's so much better. The pain was so bad I hadn't even realized until it stopped!!! Anyway, I had some blood work done AT the office and for someone who has NO veins, despite eating and being hydrated, NO veins lol. After serious discomfort and having the tech dig around in my hand, I suggested maybe a heat pack as it has worked previously. So we did that and it wasn't AS bad the next time. Still not great though. Anyway, overall experience was Stephanie 10/5 stars. MA 2.5/5 stars. Office staff -10/5 stars.

If I could do zero stars I would do that . I have been with this clinic for 13 years, until recent…read morechanges I really felt like they were there for me, now since it got bought out by corporate i feel like I'm not existing to them as a human , patient. From front desk to management to nurses and doctors it's truly not a place to treat patient. i don't know anyone that likes going to see doctors but before the changes it felt good now however I feel anxiety calling them and asking for any kind of help. Lack of empathy, bed side manner, compassion and most importantly lack of consistency in information.

I want to say I do like my regular doctor, the office staff and nurses. I think my doctor has tried…read moreher best despite OHSU CCO Medicaid plan rationing and restrictions that are unlike anything I have seen in 30 years of having an autoimmune disorder. I can't get into my doctor and am pushed off from one doctor to the next that doesn't want to deal with me. I can't get half my meds, basic referrals and tests. Simple follow up care after an ER trip where I may or may not have had a stroke has become a living nightmare. The entire OHSU system seems to exist to prevent accurate diagnosis and medical care. I've never had as negligent and abusive care anywhere and I used to go to Kaiser. Nowhere else takes months to make simple referrals and order MRIs. I have seen multiple OHSU doctors that need empathy and ethics training, at a public corporation where willful malpractice is tolerated to compensate for their critical lack of doctors and a CCO that routinely denies routine medical care. Doctors will lie to, gaslight and fight with very sick patients to get out of paperwork. Then they will lie in your record to hide the patient abandonment they know they just committed. Omitting dangerous vitals, abnormal tests and concerning symptoms is just business as usual at OHSU. This sicker you are, the more of a punching bag you become. I have seen 3 different doctors in this clinic trying to get follow up care and still have had not had my brain evaluated for a possible stroke I had a month ago. Recovering from a possible stroke has been like going to WWW wrestling matches where I repeatedly get beat down for having a major health issue. At a certain point this negligence starts to look like a system that does not want their sickest, most neglected patients to have any evidence of OHSUs negligence. I cannot imagine how many patients have died waiting for needed tests and referrals while these doctors lie to and abuse the sickest patients as if their medical conditions are a personal attack on their egos. I saw some attack dog NP yesterday who went through all 5 stages of gaslighting to get out of paperwork. She wasted my time acting like she wanted to know what was going on and proceeded to lie to and abuse me for 15 minutes straight. I told her the whole traumatic story and how I have a swollen artery and at risk for a stroke and that I need the MRI and a more urgent neurology referral that the ER recommended - very normal healthcare requests I have never had to fight like this for anywhere else. Her first response was that Medicaid wouldn't pay for it (discrimination). I said if the referral is urgent, Medicaid is supposed to. She then tried to tell me nothing indicated these referral/order and started invalidating all my symptoms and abnormal vitals and tests line by line. She twisted facts and rewrote reality while I was sitting there with a severe one sided headache. She denied I had unstable BP, lied about what the orders/report said and even read it off to me as if it proved her point. She literally read the words of the CT scan report "follow up with an MRI" out loud to me. She then said it didn't say MRI, it said I needed another MRA, like I'm an idiot who doesn't understand English, to try to make me question reality, which is the definition of gaslighting. She then became offended that I was getting emotionally distraught and shocked by her reckless disregard for my life. She said I had a bad vibe and "I'm just meeting you," as if it wasn't her job to meet patients for the first time in a literal urgent care clinic. She used this line twice, causing me to apologize and repeat that I was just afraid I could have a stroke due to swollen arteries that were seen on that MRA. She said "I'm a medical professional. I know what a stroke is," because my mere existence was an affront on this woman's fragile ego and her "not a real doctor" complex. This is the 3rd OHSU practitioner to abuse me in one month since I was in the ER a month ago. No one has denied I have a swollen artery in my head where I'm having pain. There is no follow care for me at Richmond clinic. So I will pay for my own MRI and will probably have to drop Medicaid to do so. Why not? Im already my own doctor. OHSU is performative medicine that looks very clinical on paper but doesn't exist in reality. At a point patients money-saving deaths appear to be the goal. How many former patients became disabled & homeless from preventable conditions and died living outside? I can imagine that the poor radiologists who dare to say the truth on a report get beat down in some sketchy OHSU backroom. Richmond clinic is a fake store front for money laundering scheme where patient care is "rationed" out until they die. What will they do when rationing medical care becomes illegal next year? The same.

Family Medicine clinic, care quality is probably much like all clinics. The part that could be…read morebetter is that when you call in for an appointment appointment the receptionist that answers the phone ask you why your coming in everyone in the clinic hears the whole conversation? Maybe it's just me it bothers but I'd rather the system be more private. Somehow? What do you guys think??