Good communication and decent pricing for the workmanship. I had my driveway widened and in about a year the extension started to crack. I had Kaplan come back out to recoat and fix the crack. I would have otherwise given 5 stars but one year seems like it could have gone a lot longer. Lin D. read more

A frustrating experience with Kaplan. Many back-and-forths and a long period of time were required to finally agree on a scope of work. After all that time and dialogue, the contract the salesman sent over for my signature didn't include the scope that we had previously agreed. I pointed that out to the salesman but heard no response. I tried to contact someone else at the company (maybe my salesman left the company?) a couple of days ago but no response yet. Not sure what is happening. Aside from my salesman - who is now MIA - I haven't been able to talk to a live person at Kaplan. When you call you get their virtual receptionist. That's fine when all is going well, but frustrating as heck when it isn't. read more

New driveway installed 2022. Not impressed with quality so far. Already experiencing very large cracks throughout and not much response from customer service.. read more

Don't stand by their work. Cracks formed shortly after install. Major pitting in front of garage. They'll take your money fast but if there is a problem they ghost you. Horrible experience and now have to hire someone to fix their work. read more

Low ball price then doubles. Ask them what highest possible price will be. Dragged feet on job. 2 months from start til finish. Couldnt get permits then charged me 200 for administrative fees. read more

We had a remove/replace of our asphalt driveway recently. The finished product is beautiful, and we're looking forward to seeing how it handles the winter weather. Thank you Patricia, Lars and Jose G. for handling issues quickly and for being available when we needed answers, kudos! read more

Not being an expert on replacing a driveway I watch Joel and his crew do what I think a extreamly good job of doing the prep work for the asphalt. When finished they made sure that there was no mess. If I ever need the drive replaced again, yes I would use Kaplin read more

Had a guy come out to give me an estimate for a new asphalt driveway. He shot a couple numbers at me and I asked him to email me an estimate. Never heard from him. Went with a different company. read more

Kaplan Paving ogtained permits, removed our old 543 foot long driveway, added gravel stone where needed, and rolled it out to compact it. Then they returned the following week early A.m. as scheduled and in one long day completely paved our entire parking area + the whole driveway out to the street ! We couldn't have asked for a better crew and they did a great job !! Thanks, John & Joyce read more

I give my highest recommendation to the team at Kaplan Paving on my new asphalt driveway. I would like to thank and acknowledge everybody in the installation crew who posed for this photo with me and the entire staff back in the office, but especially Beckie Sanchez. From getting my permit to scheduling to installation, this was an extremely smooth process. I was constantly kept in the loop with notifications telling me what to expect and when. Everything happened exactly as promised. If you need a new driveway, Kaplan Paving is the company for the job. read more

Kaplan Paving - New Driveway in Deerfield, IL - Masonry/Concrete Near Me - Ingleside, Illinois

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We were replacing our 34 year old asphalt driveway. They were timely in coming out to talk about the job, then provide me with an estimate. The rest was up to mother nature. They were able to remove our old driveway, but then the weather decided not to cooperate, so there was a delay of a few days, but they were here today and put down the new driveway and it looks great. They were careful not to hit our underground sprinkler system. I would recommend them without hesitation. read more

Kaplan's crew led by Arturo, just finished our driveway. Super professional and polite, easy to work with the entire staff. Our asphalt driveway looks amazing! Thank you for cleaning up before leaving. We would highly recommend this company. The Eliacin Family read more

They did a very good job and price was right! Will suggest to friends and neighbors. They were very quick with their work and it looks amazing. I couldn't ask for a better outcome. read more

My driveway saga began three years ago in 2021. I booked a driveway repaving project with an expansion. First off, they showed up really late in the season (November) below freezing. They did not lay down a proper base which caused a huge section of driveway to sink. Then, it took nine months after complaining for them to show up and fix it. They cut out a huge section of driveway, put base down, and repaved it but did a horrible job blending the two sections together. Now I have a crack that has formed due to the poor job they did. What was their fix after waiting six months for a repair? A couple of guys came out with a flame thrower style tool, blasted the driveway (not the entire length but here and there), didn't bother blending it, and stated they were told the area needing repair was only 18 inches long. I spent 7k on my driveway and now it looks like crap. I am exhausted from trying to get the issue resolved. I would never recommend Kaplan to anyone else. read more

I had the driveway and front sidewalk done by Kaplan. The job itself was fine, in that the workmen who did the asphalt driveway and concrete sidewalk were good, and the job looks fine, (although we will see how it holds up after this first winter.) The men were very nice and professional. THAT SAID, the job took nearly 2 MONTHS to complete. The office people were TERRIBLE. They, specifically Meredith and Cesar, ignored phone calls, and texts. Cesar lied to us, saying he'd emailed us with scheduled dates, and Meredith claimed she'd rushed the job. We had NO DRIVEWAY for nearly 2 months, just the dug out gravel, with autumn approaching, then arrived, and winter on its way. The neighbors weren't thrilled, but happily, the police were understanding. Meanwhile, we are having to park in the street, and even in addition to the worry about the temperature falling, it would be illegal to be there when the plows came through. None of this seemed to matter to Kaplan, and we would go weeks at a time without hearing from them. Meanwhile, we'd have unseasonably warm windows of several days at a time, where the temperature was in the 60s and 70s and the sky was clear---perfect to complete the job. Mind you, the sidewalk alone was $25 a square foot! When they finally WOULD answer us, there were all sorts of excuses, including that the village had not yet completed the inspection, but when I called the village to check, it had been done. Outrageous! Then, before the driveway was done, they actually sent me the final bill! Can you imagine? Also, this was NOT a fluke. When I told the workers about the delay, they said they hear this every day from all their customers. Yes, the job looks nice, and I have nothing but good things to say about the workers themselves. However, I would NEVER, EVER, EVER use Kaplan again! They are certainly not cheap, and customers are NOT valued. At all. The office is SO BAD, it is not worth your time and trouble. Call someone else! Attached are photos of what we had to live with from September to November! read more

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Although the crew that installed the driveway was professional and courteous. I will not recommend Kaplan the reason is that the counter service and office staff are the worst I have ever seen. The scheduling is a total disaster. He forgot to call for inspection until my wife called and reminded him so the driveway took a extra 4 days. And finally after getting finished. 5 day have passed and no final inspection yet. Oops. Maybe he forgot to call again. Unfortunately they lost out on some big money in our community because of the horrible communication problems read more

I feel horrible for anyone that gets talked into using this company. I spent $80,000 on a high end driveway only to have it completely fall apart after a year. I asked them to fix the issue. Owner Scott Kaplan came out and told me time will fix the issue. I've been waiting for 2 years to have it resolved. The driveway has only gotten worse. I now have to engage my attorney. There are hundreds of paving companies. Do yourself a favor and stay far away from Kaplan Paving. read more

Kaplan replaced my driveway and buried 3 downspouts for me. Tricia kept me informed with dates and times for the job. Kaplan is a one stop paving company. Jose and his crew were very nice and neat. They explained what work would be performed before they started. Tricia followed up to make sure everything went according to plan. Highly recommend Kaplan if you want quality work at a fair price read more

We had question of what we could do to make our driveway look better for selling home. Robert was on time and very knowledgeable, friendly & helpful on all the choices we had to upgrade our property. Prices were good for options given. read more

I have no complaints about the work this company did, 2 separate times at my house. The last job they did was almost 3 years ago, installing a new driveway, patio, and sidewalk area. The cost was $25,000. They offered me to work with Synchrony Bank allowing me monthly payments with interest free rates. I have now learned from Synchrony Bank that the information given to me by Kaplan Paving was quite different from their terms and as a result I will end up owing the bank an extra $21,000, not to mention the $25,000 that has been paid. Over the past week, I have called Kaplan 7 times and left messages with 5 different people, including sales, accounting, and dial by name. No one has called me back. I see no alternative but to call my attorney. Make sure you get every detail in writing as well as names, which I already did. I am very disappointed in the customer service especially since their work is so professionally done. read more

I contracted Kaplan to do "Brick Maintenance--Repair and PWSTS Wet & Dry" in spring of 2021. They failed to communicate between spring and July 2021, when job was done. The workers did a poor job on half of the patio and especially at north end where repair was needed most and promised. In places it looked like they skipped a step, because the sand between the bricks looked uneven and sloppy compared to work done at the beginning of the job. By spring 2022 my patio looked worse than before Kaplan's work. I sent photos to Kaplan. I had plenty more to share! Kylie promised the job supervisor would call me. He never did, and the office never responded to my phone message or email, informing them I was being overlooked. Go to a different contractor if you want a good job well done, not an eyesore. read more

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Troubling and difficult experience. Driveway was done improperly, and despite numerous polite requests company won't even send anyone out to inspect. Customer service requests have been a dead end. Save yourself the disappointment and use another company. Life is too short to deal with an inferior product and disinterested people. read more

DO NOT USE!! Terrible customer service. Stated my driveway expansion in March and it's now August 15 and my driveway has been sitting like this since Wed. Won't return calls! No end in site. This entire process has been a abomination!!! DO NOT USE Kaplan Paving!!! read more

Kaplan Paving - Driving sitting like this since Wed. August 10, 2022 with zero communication. - Masonry/Concrete Near Me - Ingleside, Illinois

Kaplan addressed my son's driveway in a nearby suburb which had many issues, now perfect! Had to go with Kaplan! My experience with them was equally successful. From the sales rep, Jill, to inside sales contact, I communicated desired driveway details and they listened. The prep crew was amazing, such hard workers and respectful of our property. Paving crew did an excellent job. All Kaplan workers were focused, experienced, and pleasant. I'm so happy I hired Kaplan and highly recommend them. read more

I am very disapointed with the the response that I have received from Kaplan Paving. My Driveway was only a year old, when I noticed a very long crack. I reached out to Kaplan about the problem. They seemed very interested in rectifying the situation and scheduled a repair. Then took me off the schedule!! We rescheduled, but no one showed up!! I have made multiple calls, left multiple messages, trying to get someone, ANYONE, to repair my driveway. When I did finally reach someone, I was told that they would respond in a couple of hours or by the end of the day. NO RESPONSE!! To date, I have been very unsuccessful in getting anyone who seems to care about customer service!! I will not recommend this company in the future. read more

I wish I could give them a higher rating as the final product (resetting pavers) looks great. However, they were not easy to work with. First, you really need to read their contract carefully as it's very one-sided in their favor. I made numerous edits to avoid being legally bound to essentially anything goes. Despite explicit discussions to circumvent property damage, they did exactly that and initially denied the obvious. Then it was a battle to hold them accountable. The site supervisor's attitude was completely unacceptable and the complaint went up their corporate ladder to work out a settlement. If you choose to use Kaplan Paving, make sure that you are covered for the unexpected...... long waits, inefficient workers, extra charges, final product different than discussed and in my case, property damage. They were very expensive for what was done and should be held accountable for the quality of their services and as well as for the negligent damage they do to client's property. They also failed to clean all the debris, but I don't want to have another go around with them. read more

When I started my driveway and sidewalk project I contacted 12 different paving companies. Kaplan was the only company that sent a sales representative to meet with me. Jill (the sales representative) came out and listened to what I wanted and offered a couple of other ideas. Due to complications with the village, the project was delayed a couple of months. Jill stayed in contact to check on the status of the project. When I finally got the village's approval, Jill was notified and project got started. Just prior to finishing the project Jill and the paving, and brick paver foreman met with me to go over everything to make sure we were on the same page. The bricklayers and paving crew were very efficient and polite and answered all of my questions. I highly recommend Kaplan Paving read more

We have a great experience working with both Trish and Joe on our new asphalt driveway. Our village of Arlington Heights has been a little bit challenging to work with, but Joe and Trish have handled all the paperwork pieces and emailed us consistently with updates and directions for what we need to do. They are extremely helpful on the phone and Joe has been to our house at least twice to measure and design and re-design when the village of A.H. was being difficult. We are very happy with the company. read more

This company is a scam!!! Scott Greengburg sent me an email threatening to trespass and "rip out" the driveway they installed. I have been suing this company for 4 years and have spent almost $60,000.00 over a $2300.00 driveway. The city of Palatine ILL was refusing to approve the installation and wanted to do a second inspection. This was about a 2 week delay. I had already paid them 1,300.00 up front leaving $1000.00 once Palatine approved the driveway. Scott went nuts and was calling almost every day making threats and telling me he didn't care if Palatine approved the driveway, he demanded payment even if Palatine didn't approve it. They did this knowing my mother was in the hospital and couldn't stop these lunatics. Over the last 4 years I have paid almost $60,000.00 over a $2,300.00 driveway. Kaplin just made an offer to pay me $3,000.00 which I rejected!!! My lawyer tried to accept the agreement without my approval, and I fired him on 7-26-23 he said he was going to go to court and officially quit, but instead of quitting he decided to get a continuance. He thinks he is going back to court on 8-08-23. My scum bag lawyer also illegally accessed my facebook account and removed the negative review I made about kaplin 4 years ago. I went to my mother's house the same day the driveway was finally approved by Palatine, only to find it sliced up and badly damaged. At that time, I had already paid them the last $1000.00 and they had received it just a few hours earlier. I immediately called the Palatine police and made a report on what Kapliln did to my mother's new driveway. read more

I booked a small patio job with them late last Fall with the expectation they wouldn't do the job till Spring. Spring sprung and out they came. They did a very good job of installing our new paver block patio. The patio is about 370 sq. ft. of slightly odd shape. Overall, they did a good job. They took reasonable care to keep from harming any more landscaping/grass than they had to to get materials to the job site. The crew was very cooperative and communication with them was appropriate and cordial. They were quite interested in delivering what the customer wanted. I would use them again should I need the services of their business. Gary C, Des Plaines, IL read more

Multiple no shows despite texts assuring me that they were "on their way." Stayed home, waited two separate days, no show. No follow up. Just disappeared.... Terrible business. Look elsewhere. read more

Kaplan paving did a great job, but their communication skills severely lack. Hard to get a return email or call even to keep in touch regarding an install date. Quality of work excellent read more

I think it is only fair to update my review here. After finally connecting with ownership here they did their best to identify the issues with billing and work with us to our satisfaction. While I think there is still improvement to be had, I do feel better about the experience. IMHO all businesses and especially service providers will eventually stumble. It is more important how they treat the customer when that happens. I know I posted a tough review previously but they did try hard to find a reasonable middle ground and for that I'm grateful. read more

I would highly recommend using Kaplan Paving! The appointment scheduling for the free estimate was very flexible for my schedule and the rep who came out was thorough and gave an estimate on the spot - very professional and even offered financing! The crew who came out to do my driveway were on time and did an amazing job! I love how the brick border along the driveway gives it a nice curb appeal. Received many compliments from the neighbors. At the end, I was surprised that they even had a "final walk through" just to make sure the job was done right which gave me and my husband assurance that we picked the right company! read more

DO NOT USE KAPLAN PAVING!! This occurred on June 17, 2018 and after three months, they have still not fixed it. read more

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Read the reviews people and do not use Kaplan Paving. They sent me 2 confirmation emails about my driveway and no one ever showed up. No one ever picks up at the number listed here. I left 4 voicemails and never heard back. I had to file a dispute with my credit card company to get my money back for services never rendered. Do not trust this company. read more

Kaplan seal coated our driveway several months ago. We were DOUBLE BILLED for their services. I have reached out to them by phone and by email asking that they either refund my money or seal our driveway again. I have gotten NO RESPONSE. As a result, I am writing this review as a warning to others of their lack of responsiveness, questionable business practices and failure to resolve them. read more

Here is why I used Kaplan Pavement Services this past May 2016. Believe it or not, back in May 16, 1996 (I have that invoice in front of me as I write this review) I used Kaplan Trucking and Paving Co. Inc. services to remove and replace my existing asphalt driveway. Well, after 20 years of use, I decided that I could not continue to sealcoat my asphalt driveway anymore. So I Googled Kaplan and was surprised to get a hit after 20 years. I later found out, if I have my facts correct, that the original Kaplan Company was bought out about eight years ago. Well, I made contact with Kaplan Pavement Services. From the person who answered my call, Karen, to the person who came out to appraise my driveway, Lee, I was impressed with the way I was treated. The crew that came out to remove and replace my driveway asphalt also impressed me by doing a great job as well as taking care not to ruin the grass around my driveway and then cleaning up after they finished. I believe they went beyond just concentrating on repaving my driveway. Before they started the job, Kaplan called our Village to have them lower the sewer and to remove a root stump so that rainwater would flow off my driveway. Taking everything into consideration, I would highly recommend Kaplan to my neighbors. read more

I hired this company because they had so many good reviews which is why I am so confused as to why I have been treated so poorly by them. I had my driveway completely redone. This required several visits to my home. On all 3 occasions they requested access to my garage. I didn't have a problem with it if it made their job easier but on 1 of their visits, a worker went into my garage, found one of my folding chairs and set it up. I felt it was highly inappropriate that they looked around in my garage and touched my belongings as if it was their home. Had I been asked for a chair I would have gladly provided one. I called the woman I had been dealing with and left a message. She responded the next day and agreed it was unprofessional and said she would forward my concern to the proper person. No one ever contacted me about the incident. A couple of days after their final visit and paving I walked onto my driveway to look it over. I found that they somehow pushed my gas meter into my house and also pushed in a bollard I had there to protect it. They also damaged the bottom of my siding in several spots. I called to complain about it and the woman asked me to send pictures which I did right away. She said she would forward it to the quality control department and the owner. I had to call the gas company and have them come out to check that the meter was okay. Thankfully, it was not leaking gas. A week went by and all I got was an invoice sent to my email with an extra charge of $85.58 for a fuel surcharge that wasn't in my contract or ever discussed with me. I called again to complain and let woman know that no one ever contacted me about this mess. She assured me again that she would contact the owner and let him know. Well apparently he could care less because another week has gone by and it is clear that they have no intentions of fixing the damage they did. Their customer service is extremely lacking. With this said, the driveway looks okay minus the damage to my home. I am very dissatisfied with this company and the way I have been ignored. read more

they did make good after chasing them for a long time... too long... they finally reversed the charges and dropped the bill, which I never ordered? non the less, good work at the end read more