The negative:
We were in room 460, and stayed 12/19/2015, and the housekeeper who cleaned our room was named Jennifer. Upon entering our suite, we were greeted with a spacious living space with a couch, desk, kitchenette, and a king size bed. I was just about to put my things down on the bed when I noticed that there seemed to be lots of little hairs all over the comforter. Upon closer examination, they appeared to be pubic hairs. I lifted the comforter back to inspect the fitted/flat sheets, only to discover that there were more curly pubic hairs in the sheets. There was also a few pieces of pistachio shells on the floor and in the sheets. I called the front desk and explained the situation, and they said that a housekeeper would be right up to change our bedding. The housekeeper who came up to our room was named Jennifer. We explained the situation to her and before we could finish, she cut us off exclaiming that the hairs we noticed on our bed were most likely from the dryer, as it cannot pick up all of the hairs. She assured us that the bedding was clean before even examining the bedding herself. She offered us a lint roller to remove the hairs. My husband asked her to look at the bed, and after seeing it for herself, she admitted that the bedding looked dirty. So she said she would change it right away, she just asked that we stepped out of the room while she did it. I asked her if she could change everything, including the comforter, and she seemed happy to oblige. I explained to her that we had dinner reservations so we would be back in about an hour, and she wished us safe travels as we headed out of our room.
When we came back into the room, the first thing we noticed was a pile of what seemed to be our old sheets lying on the floor, next to the bed. We took a look at our bed, and it seemed that she had changed the comforter. However, upon looking at the rest of the bedding, we noticed that the fitted sheet still had not been changed, and she had placed the clean fitted sheet on top of the pile of dirty sheets that she left laying on our floor. I also noticed that one of the pillow cases had a red stain on it, and it was about the size of a grapefruit. I called the front desk again and explained that we needed new sheets, and this time the front desk attendant brought us fresh linens and we changed the bed ourselves. That was only the beginning. The room also featured a couch, as I mentioned earlier, which was covered in what appeared to be pet hair (I'm assuming cat or dog) and it had several "white spot" stains on it. I don't even want to try to imagine what those were from. There were also hairs in the bathtub which gave me the impression that the bathroom had not been properly cleaned. All in all, I have to say the housekeeping department has employees that are severely lacking in training and work ethic. Our housekeeper, Jennifer was unfriendly and refused to change our bedding. I was very disappointed when her first response was "I can give you a lint roller to remove the hairs" I would have appreciated to hear her say something along the lines of "I'm sorry about that, I would be happy to get you fresh bedding." I work in the hotel industry and I had high expectations that were not met in the aspect of a clean room.
The internet = not what I expected. Firstly, if you want premium internet, you have to pay for it, and although it's a small daily charge, the fact that I have to pay for internet while I'm staying at a hotel kind of takes away the experience of "getting away" if you know what I mean. The regular internet? I couldn't connect to it.
Now on to the positive:
The rooms were spacious and modern, and I enjoyed the extras that were in the room such as the coffee, makeup remover wipes, hair dryer, and shampoo/conditioner. I also appreciated that they offered complimentary toiletries such as a toothbrush or a hair comb for my convenience.
The casino was a blast. There were a lot of options to choose from, with varying minimum bets and playing styles. I also visited the high limit room, and although I didn't win anything there, it was an interesting experience that I am sure I will experience again in the future. My favorite machine was the Quick Hit Progressive penny slot machine. I won $200 on that machine in one bet, which made my night. I also visited the Shark Bar, where I tried a few Amaretto Sours, which were absolutely delicious. I had a different bartender make each one, and the taste was consistent both times. Ratios were perfect, and it was one of the best Amaretto Sours I have ever had. All staff that I came into contact with in the casino were friendly and helpful.
After getting fresh clean bedding, the sleep I got was amazing. The beds that are used in the hotel are absolutely wonderful and so luxurious feeling. I slept better than I have in a long time! Overall, it was a pleasant stay. read more