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    Kangaroo Express

    5.0 (1 review)

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    Dollar General

    Dollar General

    1.0(1 review)
    0.5 mi

    I normally don't write negative reviews, but my experience at the Dollar General in Havana, Florida…read more(710 US-27) was concerning enough that I feel other customers should be aware. When I approached the checkout counter, there was no employee present. There was a bell taped to the counter that appeared to be intended to alert staff, but when pressed it did not make any sound. Because of that, I made a small amount of noise at the counter simply to get someone's attention so I could check out and leave. When an employee finally came to the register, I was immediately met with hostility and a very unprofessional attitude. Instead of simply checking me out, the employee began lecturing me about the bell even after I calmly explained that it was taped down and not working. I asked multiple times just to complete my purchase and leave, but the behavior continued and escalated to the point where the employee threatened to call the police and have me trespassed -- despite the fact that I had done nothing more than try to get assistance at the register. I later contacted the district manager to report the incident and was told it would be addressed. However, after speaking with other Dollar General locations in the area, I was informed that this particular store has a reputation for ongoing complaints and internal issues. I understand that retail can be stressful and I respect the work employees do. However, customers should be treated with basic professionalism and respect. My hope is that management takes these concerns seriously and addresses the ongoing problems at this location so that future customers do not have similar experiences.

    From the owner: Dollar General Havana is proud to be America's neighborhood general store. We strive to make…read moreshopping hassle-free and affordable with more than 15,000 convenient, easy-to-shop stores. Our stores deliver everyday low prices on items including food, snacks, health and beauty aids, cleaning supplies, family apparel, housewares, seasonal items, paper products and much more from America's most-trusted brands and products, along with Dollar General's high-quality private brands.

    Kangaroo Express - convenience - Updated May 2026

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