In 2017 and 2018, I purchased several products from this store. I have the following remarks…read moreregarding these jewelry items: * Coral earrings - in short time the coral detached from one of the earrings and had to be reattached. * Lapis lazuli necklace - one of the beads is chipped. * Sapphire earring - I lost the one earring, the fastening was not secure enough, and the earring came loose. All of the above concerns regarding the products sold in this shop are of a technical nature. However, the aquamarine earrings, were only worn starting in the summer of 2024, i.e., last year. Within two months, the stones lost their characteristic aquamarine color, with one even turning brown. In this regard, I still keep a receipt, on which the sales assistant even confirmed in writing that the stones were natural, i.e., genuine and not synthetic aquamarine. Additionally, the remaining stone in the sapphire earring has lost its deep blue color and has turned white or nearly transparent. Do you still insist that the stones in your jewelry are genuine ones?

I took my old Omega to this shop for a service as it had stopped keeping time accurately and needed…read morea service, I paid €100 cash and was told the watch would be ready within 10 days. This was back in July when i first took the watch there, a few weeks later i picked the watch up to find that they had snapped the small second had off and it was left rattling around in the watch case (easily visible) I explained that I was extremely annoyed that they had damaged the 60 year old watch. They said they would repair it free of charge (like they were doing me a favour) and said it would be ready the following week. I returned the following week to find that they had replaced the hand with one that was completely different, I questioned why they had done this as i stated I wanted the watch how I originally gave it to them, the lady then said 'what do you expect, its a 1950's watch, of course we cant get the same hand). I had to return at a later date and speak to the owner, he said that he needs to send it to Omega.....weeks later it finally arrived back, the new arm is the same but doesn't have the matching patina of the old one and the second and hour hands so it still not 100% satisfied. All this took from July to October and they refused on many occasions to offer any form of refund for the quoted 10 days repair time frame and €100 bill. Avoid this shop at all costs, the service is absolutely horrendous, the customer service is non-existent and their quoted time frames are an absolute joke!

This is the third Wempe in Germany that I have bought a wrist watch at in the past few years. This…read moretime I got a beautiful women's Wempe Zeitmeister Manchette made by Glasütte for my girlfriend. This chain Wempe seems to be somewhat high line with some top brands carried with a fancy presentation and level of service. The people here treated me like I was dropping huge amounts on a Rolex or something when the watch I bought was probably a fraction of a Rolex. Be advised that most of these stores I have been to, you cannot simply walk inside. You ring a bell and they buzz you in. Regardless, I like this chain overall and when I am in Europe watch shopping, I always try to stop and see one.

You'll find some really interesting contemporary Cuckoo clocks as well as a wide range of very high…read morequality traditional cuckoos. The shop keeper was more than happy to show us how each clock works, as well as background on the artisans that make these clocks. Prices and style vary. I bought one Tax free to ship back to the States and it arrived in a couple of days! I am very happy with my purchase.

My husband and I were on vacation in the Garmisch area. He broke the bezel on his watch. We met the…read moreowner and 2 of the staff, all spoke excellent English. They were so nice and helpful. The next day we picked up his watch, repaired by their watch maker. Repair was very reasonable at 25€. Definitely a business we would visit again! Thank you all for your kindness.