My husband and I were on vacation in the Garmisch area. He broke the bezel on his watch. We met the…read moreowner and 2 of the staff, all spoke excellent English. They were so nice and helpful. The next day we picked up his watch, repaired by their watch maker. Repair was very reasonable at 25€. Definitely a business we would visit again! Thank you all for your kindness.

Conceptually, this shop is top. There are many interesting handmade wares that support good causes…read more It's just a real pity that many of the volunteers that work there are really rude. They are quick to follow you like a thief but never offer help. I went to an outside Christmas market there and wanted to buy a few things. I took a few steps to go to a different department with my chosen wares inside of the courtyard and I was treated as if I was trying to steal! I was directed to the "designated" register near the exit where I paid. Then they had the audacity to ask me if I wanted a receipt! Well, yes, if you're going to treat me like a shoplifter, yes. Then I continued into the courtyard to another department, bought more items, and paid again. This time they didn't even give me a receipt at all. And that's when I noticed that there was no back exit. So why did the first woman chase me and embarrass me in front of everyone? I had to pass the first cashier to exit the store again, anyway. And there was another register in the back where I could've paid for everything at once. Even though I was annoyed I even went into the actual store to look around and I noticed that I was being followed watched! But I never once was offered help, which is what you're supposed to do whether you think I'm a thief or a legitimate customer. I worked in retail for many years (as both shop worker and manager) and I live in Füssen so I know that customer service is a foreign concept here (no pun intended) but I was so insulted that I will never return again. It's a real pity because the money goes to charity. But the 30 euro I spent is the last they will see from me. In a nutshell: A mean and bossy bunch of cashiers ruin an otherwise wonderful shop in a most dissatisfactory fashion. (To be crystal clear, there are a few very nice people there, too! But unfortunately their colleagues ruin the experience of going to the shop.)

From the owner: Unsere Motivation: Für uns steht die Würde des Menschen im Mittelpunkt, deshalb engagieren wir uns…read moreu.a. durch ehrenamtliche Mitarbeit im Verkauf fair gehandelter Produkte, Beteiligung an Projekten und Aktionen von Gruppierungen, die gleiche oder ähnliche Ziele verfolgen und nutzen jede Gelegenheit, Menschen zu sensibilisieren und zu informieren.

We had so much fun visiting your store. We picked up several items to take home with us. Everyone…read morewas so cordial while we wer there.

Went to this place as part of a tour the first time. A great place to buy hand crafted/machine…read morecrafted woodcrafts. They have a huge selection of cuckoo clocks. They do all the usual stuff, ship to the States, tax-free, and good deals. Good place to buy stuff. It was worth going twice.