Tim is absolutely amazing - fast, friendly service with very reasonable pricing. He saved us again…read morewhen our water valve stuck on our washer and it flooded down through the floor. He came promptly and even had the replacement parts in his van. The Thumb is very fortunate to have this excellent person to repair appliances. He is the first one to call! Phil and Diane Merriman Port Sanilac, MI

Had a frosting up problem. Called some other appliance repairs places but Thumb responded and…read morearrived exactly when he promised. He worked steady. A freezer gasket needed replacement. He ordered one and when it arrived he came and installed it. I will use him again if needed. His charges where less than others had estimated. We had no problems with him.

The refrigerator was not running. Called to have someone come out. He was there in about one hour…read more Only needed a minor adjustment. He explained what the issue was, did the adjustment, did a quick checkout of the cooling system. Just charged for the service call. Will definitely call them again if we have any other appliance problems.

I was in crisis mode when my washing machine wouldn't spin and I had guests coming to rent my…read morecottage this week. Vince and Sally at Appliance Parts Center in Bad Axe fixed me right up. They knew just the questions to ask in order to facilitate a successful repair. In less than 24 hours from my call, Vince was out to my cottage, had the washer fixed completely and catastrophe was averted! I was able to pay over the phone since I'm from out of state and the entire process was very simple and stress free. The pricing was very reasonable too. They work on all types of appliances so I would definitely call them again if I have appliance trouble!

I scheduled a technician visit based on office communication regarding two concerns. NO work could…read morebe completed because the services were not within their scope, but I was charged for the visit. Dryer vent: I inquired about cleaning an internal vent line and was advised to schedule a visit. After the technician arrived, he explained that internal vent access is not part of their work, so nothing could be done during the appointment. Refrigerator water quality: I asked whether water quality concerns in a one-year-old refrigerator were more likely appliance-related or plumbing-related, and was advised to schedule a technician visit. After evaluating the situation, the technician recommended addressing plumbing first. The technician was professional and informative. My experience relates to office communication and clarity about service limitations, which would have helped avoid an unnecessary appointment.

The service was under my girlfriend's name, which is why it didn't come up when searching under…read moremine. After going back through all invoices, here's what happened: * Visit 1: $225 for a "drain line fix" that was never needed or actually fixed. The drain line is still set up exactly the same as when we moved in and has worked perfectly fine. We were even told to call a plumber, and the plumber confirmed there was no issue. * Same visit: $287 to replace a dryer belt (part #WE03X29897), which is a ~$10 part and a relatively quick repair. * Visit 2: After about an hour of diagnosing, the technician blew off a sensor and the washer immediately started working again. * Visit 3: After the washer was already functioning, we were then advised to replace the suspension rods ($155). Total paid was around $660. The main issue isn't just the price which is absurd for about 60-70 dollars worth of parts--it's that the problem wasn't correctly diagnosed from the start, and we were charged across multiple visits before arriving at a solution. There was also a repair performed that did not appear necessary. Being publicly called a liar instead of being asked for clarification was unprofessional, Rick. I also contacted the main office after these visits, and the pricing breakdown I shared previously came directly from them. Sharing this so others can ask more detailed questions upfront about diagnosis, pricing, and necessity of repairs.

We had a very bad experience with Affordable Appliance. We called them out to fix a loud squeaking…read morenoise during the wash cycle on our Hotpoint washing machine. The technician came out and charged us $151 for the repair. Right after he left, the washer was still squeaking, so we called him immediately. He told us to let it run and said he would call us when he got home to check if the problem stopped. He never called. During the very next load, the washer actually became much worse. It started grinding and making a loud knocking noise during the spin cycle, which it had never done before. It also sprayed oil all over a load of clothes, ruining them. We called him the next day and left a message. No return call. My husband called again the following day. Still no response. Our washer is now in worse condition than it was before he worked on it, and we are out $151 with no follow-up or accountability. Very disappointed with the service and lack of communication.

Came out and fixed our fridge and works great now. He even oiled up our house sliding door that was…read morehard to work. Quick, professional, friendly service. Hire him.

I called in the morning to have a gasket installed for my front loading washing machine. the…read moretechnician was there by 1:00 pm and did a great job - efficient and left no mess. He should me what was wrong with the old gasket and what he needed to do to perform the job. The price for the service call and labor was very reasonable. They are my go-to appliance repair folks now.

If your looking for honest service, this is the place. I called for information for my 2005…read morerefrigerator and they help over the phone, no service call was necessary. I will definitely contact them when I do need service

Terrrible! Gave me a used part and when I called customer service they Told me, "There's nothing we…read morecan do" .

This company really cares about LOCAL people and they go the extra mile to help out customers. I am…read moreon a limited budget and got the help I needed in a prompt manner. They are kind, which is getting hard to find these days. They listen to customers. I will be returning to make a big purchase because my money needs to stay in my area. I am very pleased. GO SHOP HERE!