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    Kalanis Crystals

    5.0 (1 review)
    Open Open 24 hours
    Updated 2 months ago

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    1 month ago

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    Ask the Community - Kalanis Crystals

    Jared Galleria of Jewelry

    Jared Galleria of Jewelry

    1.7
    (25 reviews)
    6.8 km
    $$$

    Extremely disappointed in Jared and their customer service. My fiancé bought a ring, proposed…read morewithin a month of getting the ring, and the diamond fell out less than 48 hours later. We were told they would put a note to rush it since it was a brand new piece of jewelry and this should not have happened. The estimated completion date on our receipt for the repair was 4/9 (one month from when we brought it back in). The manager also spoke to us and confirmed she would work with upper management to get it rushed, even though we were told that was already happening. After 3 days we didn't hear back from management, so followed up, and still no update. We finally heard back 4 days later only to be told there was no way this could be rushed and was estimated to be completed the end of April, with the ring needing to still be shipped back, bringing us to early May until I see my engagement ring again. Poor communication, two months for a repair that shouldn't have happened, and the timeline for repair is longer than it took to get the original ring in the first place. We told our closest group about the engagement when it happened, (obviously so excited!) and it's extremely embarrassing for ourselves and Jared, when they ask to see the ring and we have nothing to show for two months. On the other hand, we aren't planning to tell other people in our lives about the engagement until we get the ring back because they will all ask to see the ring, and we don't want to have to keep reliving this fiasco. What is supposed to be an exciting time to celebrate with friends and family turned into something we are trying hard to forget about. The positive thing I will say, is the ring was absolutely gorgeous which makes it so much harder to wait for.

    Burnsville location Jared Galleria of Jewelry…read more I purchased a set a lab created 2ctw earrings on Dec 17, 2025. I returned to the store on Jan 4, 2026, that's 18 days, due to the screw-on backing was not holding the earring stem in place, which could allow the earring stud to fall off the ear. My wife would not be happy. Even though it was inside the 30 day refund window, the store wanted to charge me $39 plus tax for new backings. One would think if I could return it for a refund or exchange, they could have exchanged just the backings at no charge.

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    Jared Galleria of Jewelry

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    Kalanis Crystals - jewelry - Updated July 2026

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